Chapter 6 Troubleshooting; Overview; Problems - LevelOne WCS-0010 User Manual

Chapter 6
Troubleshooting
This chapter covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the
Network Camera and some possible solutions to them. If you follow the suggested
steps and the Network Camera still does not function properly, contact your dealer for
further advice.

Problems

Problem 1: I can't connect to the Network Camera with my Web Browser to
configure it.
Solution 1: It is possible that your PC's IP address is not compatible with the IP
address of the Network Camera.
Use the Camera Wizard utility to configure the Network Camera
with a valid IP address.
Problem 2: The Camera Wizard utility doesn't list any Network Cameras.
Solution 2: Check the following:
•
The Network Camera is installed, LAN connections are OK, it is
powered ON and startup is complete.
•
Ensure that your PC and the Network Camera are on the same
network segment. (If you don't have a router, this must be the
case.)
•
Ensure that your PC has the TCP/IP network protocol loaded. In
Windows, this is done by using Control Panel-Network.
•
•
•
Problem 3 When I try to connect to the Network Camera, I get prompted
for a user name and password.
Solution 3 You SHOULD be prompted for a user name and password if trying
to access the Administration menu.
Enter the Administrator ID and Password set on the Maintenance
screen.
If an entry for TCP/IP -> Network card is not listed, use Add
- Protocol - Microsoft - TCP/IP to add it.
You then need to select the new entry (TCP/IP -> Network
card), click Properties, and configure the IP Address tab.
If your LAN has a DHCP Server, you can select "Obtain an
IP Address automatically". Otherwise, you must select
"Specify an IP Address", and enter values for IP Address,
Subnet Mask, and Gateway. All devices on your LAN must
use compatible values. Remember that each device needs
a unique IP Address, and the same Subnet Mask.
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