Axis P3304 User Manual page 48

AXIS P3304 Fixed Dome Network Camera
Troubleshooting
No images displayed on web page
Problems with AXIS Media
Control (Internet Explorer
only)
Installation of additional
ActiveX component
restricted or prohibited
Video and image problems, general
Image too dark or too light
Missing images in uploads
Slow image update
Poor performance
Poor quality snapshot images
Screen incorrectly
configured on your computer
Overlay image is not displayed
Incorrect size or location of
overlay image
Privacy mask is not displayed
Incorrect size or location of
privacy mask
Browser freezes
Firefox can sometimes
freeze on a slow computer
Problems uploading files
Limited space
Motion Detection triggers unexpectedly
Changes in luminance
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your computer.
Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Config and select Java applet under Default viewer.
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings.
This can occur when trying to use a larger image buffer than is actually available. Try lowering
the frame rate or the upload period.
Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect
the performance of the Axis product.
Poor performance may be caused by heavy network traffic, multiple users accessing the product,
low performance clients, use of features such as motion detection, event handling or uploaded
applications.
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering artifacts in the image.
The overlay image may have been positioned incorrectly or may be too large. See Overlay Image
Settings in the online help for more information.
The privacy mask may have been positioned incorrectly or may be too large.
Lower the image resolution
There is only limited space available for the upload of your own files. Delete existing files to free
up space.
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
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