Transparency Print Quality Is Poor; Solving Application Problems; Forms Are Not Available Or Are Not Working; Contacting Customer Support - Lexmark T656 User Manual

Troubleshooting
T
HERE IS TONER IN THE PAPER PATH
Clean any toner from the paper path. If the problem persists, then contact Customer Support.

Transparency print quality is poor

Try one or more of the following:
C
HECK THE TRANSPARENCIES
Use only transparencies recommended by Lexmark.
C
HECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1
From the printer control panel, check the Paper Type setting from the Paper menu.
2
Before sending the job to print, specify the correct type setting:
•
For Windows users, specify the type from Print Properties.
• For Macintosh users, specify the type from the Print dialog.

Solving application problems

Forms are not available or are not working

These are possible solutions. Try one or more of the following:
M
AKE SURE THE BOOKMARK POINTING TO THE FORM IS IN THE
If the bookmark pointing to the form was created in a subfolder of the Bookmarks folder, it will not be available
under the Forms solution. Delete the bookmarks, and recreate them under the Bookmarks root folder.
For information on creating bookmarks, see "Configuring Forms on Demand."
M
AKE SURE THE BOOKMARK IS POINTING TO THE CORRECT LOCATION
Verify that the form resides in the correct network location. The printer will not validate the location that the
bookmark points to. As a result, if the URL or network location that was specified when the bookmark was created
is incorrect, the printer will not be able to access the document.

Contacting Customer Support

When you call Customer Support, describe the problem you are experiencing, the message on the display, and the
troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label inside the top front
cover of the printer. The serial number is also listed on the menu settings page.
B
OOKMARKS ROOT FOLDER
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