HP Xw4300 - Workstation - 2 GB RAM Troubleshooting Manual page 4

Restoring Windows XP Professional .................................................................................................. 22
Restoring Novell SLED ....................................................................................................................... 24
5 Troubleshooting
Self-troubleshooting with HP Vision Field Diagnostics ....................................................................... 26
Self-troubleshooting with HP Insight Diagnostics (only available for the HP xw9400
Workstation) ....................................................................................................................................... 36
HP troubleshooting resources and tools ............................................................................................ 36
Power-On Self Test error messages .................................................................................................. 39
Basic troubleshooting ......................................................................................................................... 39
iv
Creating RestorePlus! media ............................................................................................. 22
Creating HP Backup and Recovery (HPBR) media ........................................................... 23
Restoring the operating system ......................................................................................... 24
Using RestorePlus! ........................................................................................... 24
Using HPBR ..................................................................................................... 24
Using the recovery partition .............................................................................. 24
Creating restore media ...................................................................................................... 24
Overview ............................................................................................................................ 27
Downloading and accessing HP Vision Field Diagnostics ................................................. 28
Accessing HP Vision Field Diagnostics on the workstation ............................................... 29
Creating and using a bootable USB key ........................................................... 29
Creating and using a bootable DVD .................................................................. 29
Using the HP Memory Test utility ...................................................................... 29
User interface .................................................................................................................... 30
Survey tab ......................................................................................................... 30
Test tab ............................................................................................................. 32
Status tab .......................................................................................................... 34
History tab ......................................................................................................... 34
Errors tab .......................................................................................................... 34
Help tab ............................................................................................................. 35
Saving and printing information in HP Vision Field Diagnostics ........................................ 36
HP Help and Support Center ............................................................................................. 36
E-support ........................................................................................................................... 37
Troubleshooting a problem ............................................................................... 37
Instant Support and Active Chat ....................................................................... 37
Customer Advisories, Customer and Security Bulletins, and Customer
Notices .............................................................................................................. 37
Product Change Notifications ............................................................................ 38
Helpful hints ....................................................................................................................... 38
At startup ........................................................................................................... 38
During operation ................................................................................................ 38
Customizing the monitor display ....................................................................... 39
General problems .............................................................................................................. 40
Hardware installation problems ......................................................................................... 41
ENWW