What To Do First - HP Vectra XE320 Troubleshooting Manual

If You Have a Problem

What to Do First

Don't panic! Most things that go wrong with computers can be fixed relatively easily — provided you do
not rush into them. Use the following checklist to see where you can find help.
Is the problem hardware- or software-
related?
Is the problem related to an
application?
Check for viruses?
Is the problem with Windows?
Still Need Help?
10 Troubleshooting Guide
Run HP e-Diagtools to see whether you have a hardware
•
or software problem (refer to page 28).
Refer to the application's online and/or printed
•
documentation. You can also check the software
manufacturer's web site
Your problem might be caused by a virus. Use your
•
antivirus software to check for viruses. It is
recommended that you run a thorough check on your
entire system.
Yes
Refer to Windows Help, accessed by selecting Help from
the Windows menu.
Start
No
For other help, refer to the troubleshooting sections
•
starting on page 11 or the Frequently Asked Questions
starting on page 26.
Collect information on your PC (see page 37) then
•
contact your authorized support provider. For Customer
Care Center numbers, refer to page 38.
For a wide range of information and support, refer to the
•
HP Web at:
www.hp.com/go/vectrasupport.
For information on your warranty, refer to the Quick
•
User's Guide provided with your PC or the HP Web at:
www.hp.com/go/vectrasupport.