What To Do First - HP Vectra VL410 Troubleshooting Manual

If You Have a Problem

What to Do First

Don't panic! Most things that go wrong with computers can be fixed relatively easily — provided you do
not rush into them. Use the following checklist to see where you can find help.
Is the problem hardware- or software-
related?
Is the problem related to an
application?
Check for viruses?
Is the problem with Windows?
Still Need Help?
8
Ö
Run HP e-Diagtools to see whether you have a hardware
•
or software problem (refer to page 26).
Ö
Refer to the application's online and/or printed
•
documentation. You can also check the software
manufacturer's website
Ö
Your problem might be caused by a virus. Use your
•
antivirus software to check for viruses. It is
recommended that you run a thorough check on your
entire system.
Ö
Yes
Refer to Windows Help, accessed by selecting H H H H e e e e l l l l p p p p from
the Windows S S S S t t t t a a a a r r r r t t t t menu.
No
For other help, refer to the troubleshooting sections
•
starting on page 9 or the Frequently Asked Questions
starting on page 24.
Ö
Collect information on your PC (see page 38) then
•
contact your authorized support provider. For Customer
Care Center numbers, refer to page 39.
For a wide range of information and support, refer to the
•
HP Web at:
www.hp.com/go/vectrasupport.
For information on your warranty, refer to the Quick
•
User's Guide provided with your PC or he HP Web at:
www.hp.com/go/vectrasupport.