HP Vectra XE320 Troubleshooting Manual page 17

The CD-ROM Drive Doesn't Open
If you have difficulty removing a disc from the CD-ROM drive (during a power failure for example), you can use the manual eject button.
1 With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drive's manual eject button.
Note: The location of the manual eject button may vary.
2 The CD-ROM drive door will be released, opening slightly. Carefully pull it open fully and retrieve the CD.
3 To close the CD-ROM drive door, push it gently closed without forcing it. The CD-ROM drive door may not close completely until it is fully
functional (for example, when the power comes back on).
The Printer Doesn't Work
The Printer Will Not Print
Have you checked that...
The printer is on
There is paper in the printer
You didn't plug in the printer's parallel data cable
(where applicable) when the PC was already on
The correct printer driver is installed
The printer is configured correctly
The parallel port is configured correctly in the
PC's Setup program
The Printer Prints Garbled Information
The correct printer driver is installed
The printer's data cables are connected properly
How
Check the power and data cables are correctly connected. Press the
printer's power button.
Check the printer's paper tray
1 Shut the PC down, then restart it.
2 Try to print again.
Check that the correct printer driver is installed on your PC by clicking on
the Start menu, then selecting Settings
driver should be displayed in the Printers window.
• Windows 2000: Click on the Start menu, then select Settings
Printers. Right-click on the icon for the printer you want to use and
ensure that Set as default is selected and that the printer is set to
work online.
• Windows XP: Click on the Start menu, then select Printers and
Faxes. Right-click on the icon for the printer you want to use and
ensure that Set as Default Printer is selected and that the printer is
set to work online.
• If the printer is on your network, you can set it up by browsing for it in
Network Neighborhood (Windows 2000) or My Network Places
(Windows XP), clicking on the printer's icon, then clicking on Install in
the File menu.
• Print out a test page to test the printer.
1 Restart the PC.
2 Press F8 just after the computer powers-on, then select Enter
Setup. Check the correct setting is selected under I/O Device
Configuration Parallel Port in the Advanced menu.
3 This setting should be Auto.
Check that the correct driver is installed on your PC by clicking on the
Start menu, then selecting Settings
Printers and Faxes (Windows XP). The driver for your printer should be
displayed in the window that appears.
Check the cables and, if it still does not work, check the product
documentation
If You Have a Problem
Printers. Your printer's
Printers (Windows 2000) or
17 Troubleshooting Guide