Hardware Problems - HP Vectra XE320 Troubleshooting Manual

If You Have a Problem

Hardware Problems

This section provides information on how to solve problems with your keyboard, monitor, drives or
printer.
WARNING
Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover
to check the cable connections or jumper settings.
To avoid electrical shock and harm to your eyes by laser light, do not open the laser module of the CD-ROM. The laser
module should only be serviced by service personnel. Do not attempt to make any adjustment to the laser unit. Refer to
the label on the CD-ROM for power requirements and wavelength. This PC is a class 1 laser product.
The Keyboard Doesn't Work Properly
Have you checked that...
The keyboard cable is correctly connected
The keyboard is clean and no keys are stuck
down
The keyboard itself is not defective
The keyboard settings are not causing a problem
You are using the latest BIOS for your PC
You didn't spill anything on the keyboard
There's a Problem with the Hard Disk
Have you checked that...
The disk is not damaged in some way
You have not disabled the option to boot your PC
from the hard drive in the Boot menu of the
Setup program
The hard disk drive has been detected
Advanced Troubleshooting
All the hard drive's internal connections and both
ends of the status panel are correctly connected
The jumpers on the hard drive are set correctly
14 Troubleshooting Guide
How
Plug the cable into the correct connector on the back of the PC. Color coding
is used for easy matching.
Check all keys are at the same height, and none are stuck.
Either replace the keyboard by a known working unit or try the keyboard
with another PC.
Select Settings Control Panel
to view your keyboard settings
Download the latest BIOS and instructions for its installation from HP's Web
at:
www.hp.com/go/vectrasupport
Clean the keyboard with a damp cloth. Do not wet it.
How
Run ScanDisk and Disk Defragmenter to see if they detect a problem with
the hard disk drive. To access these utilities, select Programs (All
Programs for Windows XP) Accessories
Start menu.
Press F8 just after the computer powers-on, then select Enter Setup and
go to the Boot menu.
Press F8 just after the computer powers-on, then select Enter Setup. In
the Main menu, you should see a hard disk drive declared in the Primary
Master field.
Check that the drive's power and data cables are correctly connected at
both ends (hard drive and system board). Refer to the HP Vectra XE320
Upgrade Guide (details on page 5).
Check that the jumpers on the hard drive are in CS (cable select) mode.
Keyboard from the Start menu
System Tools from the