Solving Internet Access Problems - HP t100 Maintenance And Service Manual

Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.
Table K-17
Unable to connect to the Internet.
Cause
Internet Service Provider (ISP) account is not set up properly.
Modem is not set up properly.
Web browser is not set up properly.
Cable/DSL modem is not plugged in.
Cable/DSL service is not available or has been interrupted
due to bad weather.
The CAT5 UTP cable is disconnected.
IP address is not configured properly.
Cookies are corrupted. (A "cookie" is a small piece of
information that a Web server can store temporarily with the
Web browser. This is useful for having the browser remember
some specific information that the Web server can later
retrieve.)
Cannot automatically launch Internet programs.
Cause
You must log on to your ISP before some programs will start.
Solving Internet Access Problems
Solution
Verify Internet settings or contact your ISP for assistance.
Reconnect the modem. Verify the connections are correct
using the quick setup documentation.
Verify that the Web browser is installed and set up to work
with your ISP.
Plug in cable/DSL modem. You should see a "power" LED
light on the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the "cable" LED
light on the front of the cable/DSL modem will be on.)
Connect the CAT5 UTP cable between the cable modem and
the computers's RJ-45 connector. (If the connection is good,
the "PC" LED light on the front of the cable/DSL modem will
be on.)
Contact your ISP for the correct IP address.
1. Select Start > Control Panel.
2. Click Network and Internet.
3. Click Internet Options.
4. In the Browsing history section on the General tab,
click the Delete button.
5. Click the Delete cookies button.
Solution
Log on to your ISP and launch the desired program.
Solving Internet Access Problems
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