Limited Warranty Program for the Epson Stylus
Pro 24- and 44-inch Wide Format Printers
Terms and Conditions
Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc., ("Epson") warrants to the first end-user
customer that the Epson Stylus Pro ink jet printer covered by this limited warranty
statement, if purchased and used in the United States or Canada, will conform
to the manufacturer's specifications and will be free from defects in workmanship
and materials for a period of one year from the date of original purchase (proof of
purchase required). Epson also warrants that the consumable ink cartridges enclosed
with the engine will perform to the manufacturer's specified usage, which usage may
expire before the expiration of the limited warranty for the Epson printer.
What Epson Will Do To Correct Problems: Should your Epson Stylus Pro ink jet
printer prove defective during the limited warranty period, please call the toll-free
Epson Preferred support line identified in this booklet. This line will be answered
during Epson's regular support hours (currently 6:00
Monday through Friday). When you call, please be prepared to provide the service
technician with Proof of Purchase information–including the unit serial number and
original date of purchase. You may also need to provide proof of purchase if warranty
coverage cannot be verified by the serial number. An Epson service technician will
work with you to try to resolve the problem, and if your printer needs repair, diagnose
the issue and determine what parts may be required.
If service is required, the technician will advise you which service program will be
utilized (On-Site Response, Printer Exchange, or Depot Repair) and provide detailed
instructions for the program. Please see the next page for highlights of the programs.
When service involves the exchange of a unit or its parts, the items replaced become
the property of Epson. The new items assume the remaining warranty period of the
original Product. Parts may be new or remanufactured to Epson standards.