Terms And Conditions - Epson SureLab D3000 - Double Roll Limited Warranty

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Terms and Conditions

Limited Warranty for Commercial Products
Epson America, Inc. ("Epson")
What Is Covered:
warrants to the first end-user customer that the
EPSON SureLab D3000 System covered by this
limited warranty statement, if purchased and used
in the United States, Puerto Rico, or Canada, will
conform to the manufacturer's specifications and will
be free from defects in workmanship and materials
for a period of one year from the date of original
purchase (proof of purchase required). Epson also
warrants that the consumable ink cartridges used
with the System will perform to the manufacturer's
specified usage, which usage may expire before the
expiration of the limited warranty for the EPSON
printer.
What Epson Will Do To Correct Problems:
EPSON SureLab D3000 System prove defective
during the limited warranty period, please call the
toll-free EPSON Preferred support line identified in
this booklet. This line will be answered during Epson's
regular support hours (currently 6 AM to 6 PM Pacific
Time, Monday through Friday). When you call, please
be prepared to provide the service technician with
Proof of Purchase information including the unit
serial number and original date of purchase. You may
also need to provide proof of purchase if warranty
coverage cannot be verified by the serial number. An
Epson service technician will work with you to try to
resolve the problem, and if your printer needs repair,
diagnose the issue and determine what parts may be
required.
If service is required for the printer or sorter, the
On-Site Response service program will be utilized in
almost all cases. If service is required for the Printer
PC, the Whole Unit Exchange service program will
be utilized. The technician will provide additional
instructions about the program at the time this
service is being set up.
When service involves the exchange of a unit or its
parts, the items replaced become the property of
Epson. The new items assume the remaining warranty
period of the original Product. Parts may be new or
remanufactured to Epson standards.
On-Site Response:
hardware repair and you are within Epson's on-site
service territory, an EPSON Authorized Servicer will
be contacted to make the repair at your facility.
Epson will usually dispatch repair parts and a
technician to your location for the next business day
if determination that repair is required occurs prior to
1 PM Pacific Time. If that determination is made after
1 PM, dispatch will usually be for the second business
day. An adult must be available to accept the parts
delivery and be present at all times while a technician
is on-site. Epson's shipment of service parts does not
imply that replacement is required.
Whole Unit Exchange:
whole unit exchange of a Printer PC is necessary,
you must secure return of the defective product by
providing Epson with a valid credit card number with
sufficient credit to cover the price of the replacement
Should your
product. You will be billed at the Manufacturer's
Suggested Retail Price if the defective product is
not returned to Epson within 10 business days of
shipment of the replacement product from Epson.
If the unit is returned damaged because you have
not properly packed or shipped it, you will be billed
for the damage. Upon verification of security, Epson
will ship the replacement unit promptly, via next
business day delivery for most business locations.
For calls completed prior to 1 PM Pacific Time the
exchange unit will usually ship the same day. For calls
completed after 1 PM Pacific Time the exchange unit
will usually ship on the following business day.
It is your responsibility to unpack, re-install optional
components (cables, etc.), and set up the exchange
product at your location. It is also your responsibility
to properly repack the defective product in the
exchange unit box and return it to Epson within
10 business days using any instructions provided
by Epson. You will need to remove all optional
components prior to its return. (For details on
packaging and shipping, please see the repackaging
and transportation instructions included with the
exchanged Product.)
If the printer or sorter needs
If it is determined that a