HP Pavilion n5000 - Notebook PC Reference Manual
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HP Pavilion n5000 - Notebook PC Reference Manual

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  • Page 1 HP Notebook PC Reference Guide...
  • Page 2 This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 3 HP Software Product License Agreement Your notebook PC contains factory-installed software programs. Please read the Software License Agreement before proceeding. Carefully read this License Agreement before proceeding to operate this equipment. Rights in the software are offered only on the condition that the customer agrees to all terms and conditions of the License Agreement.
  • Page 4 Hewlett-Packard. Termination. Hewlett-Packard may terminate this software license for failure to comply with any of these terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do so within thirty (30) days of such notice.

  • Page 5: Table Of Contents

    Contents Introducing Your Computer ....................9 Taking Inventory ......................10 Software bundled on your computer..............10 To buy accessories....................10 To find more information ..................11 Identifying Parts of the Notebook ................12 Top and right side view ..................12 Front view......................13 Rear and left side view...................14 Bottom view ......................15 Status lights......................16 Status panel......................17...
  • Page 6 Working in Comfort with a Notebook PC ..............42 Caring for Your Computer ..................44 To protect your hard disk drive ................44 To take care of your computer................44 To safeguard your data ..................45 To extend the life of the display ................45 To get the most from your batteries ...............46 To clean your computer ..................46 Traveling with Your Computer ..................47 Managing Power Consumption ...................48...
  • Page 7 To locate Windows drivers on your system............87 To use digitally signed drivers in Windows 98 and Windows ME......87 Service and Support......................89 Hewlett-Packard Limited Warranty Statement ............90 Getting Support for Your HP Notebook PC..............92 To use the Reference Guide...................92 To get help from the HP notebook website............92 To call HP for Service and Support...............93...
  • Page 8 If you decide to remove the hard disk drive............121 To install the hard disk drive again..............123 Specifications and Regulatory Information ..............125 Hardware and Software Specifications..............126 BIOS Setup utility options...................126 Hardware specifications..................130 Software specifications ..................133 Software system resources ...................134 Modem Reference Information..................136 AT Commands (Ambit) ..................136 S-Registers (Ambit) .....................141 Selected Result Codes (Ambit)................142...

  • Page 9: Introducing Your Computer

    Introducing Your Computer Reference Guide...

  • Page 10: Taking Inventory

    Introducing Your Computer Taking Inventory Taking Inventory Your HP notebook PC is shipped with these items: = battery = AC adapter and power cord = Quick Start sheet = HP notebook PC Startup Guide = Recovery CD (or CDs), used to restore Windows and all software included with your computer = Microsoft Windows manual (Windows 98, Windows Millennium Edition [ME] or Windows 2000)

  • Page 11: To Find More Information

    Introducing Your Computer Taking Inventory = AC adapter = ultraslim AC adapter = primary lithium ion battery = PS/2 Y adapter for mouse and keyboard = additional RAM—HP SDRAM: = 64 MB = 128 MB To find more information Here are some sources of information about your HP notebook PC. Source Description This pictorial introduction shows you how to get the computer up and...

  • Page 12: Identifying Parts Of The Notebook

    Introducing Your Computer Identifying Parts of the Notebook Identifying Parts of the Notebook Top and right side view One-Touch buttons CD-ROM drive or DVD Power switch Microphone Status lights (see “Status lights” on page 16) CD-ROM or DVD eject button Pad Lock touch pad on/off button Blue standby button Touch pad (pointing device)

  • Page 13: Front View

    Introducing Your Computer Identifying Parts of the Notebook Front view Headphone audio jack Status panel mode select button (on selected models) Status panel (on selected models) Multimedia buttons (on selected models) Latch (to open computer) Reference Guide...

  • Page 14: Rear And Left Side View

    Introducing Your Computer Identifying Parts of the Notebook Rear and left side view AC adapter (power) jack USB ports PS/2 port (external mouse or keyboard) Microphone jack Serial port Kensington lock slot (security connector) Parallel port PC card slots VGA port (external monitor) System-off button (for resetting computer) Infrared port (on selected models) PC card eject buttons...

  • Page 15: Bottom View

    Introducing Your Computer Identifying Parts of the Notebook Bottom view Battery Battery latch RAM expansion cover Port replicator (docking) connector (on selected models) Reference Guide...

  • Page 16: Status Lights

    Introducing Your Computer Identifying Parts of the Notebook Status lights Power Battery Caps lock (capital letters) Num lock (numeric keypad) Scroll lock Floppy disk drive access Hard disk drive access CD-ROM drive or DVD access Reference Guide...

  • Page 17: Status Panel

    Introducing Your Computer Identifying Parts of the Notebook Status panel (Provided for selected models.) The status panel on the front of the computer provides information about CD playback status, system power management, system date and time, and battery status. Messages are displayed on the 8-character LCD display, and you can switch from one kind of message to another by pressing the mode button to the left of the display.
  • Page 18 Introducing Your Computer Identifying Parts of the Notebook To use the power switch To turn on the computer when it is off, slide the power switch to the left and release it. If the computer is plugged into AC power or contains a charged battery, the system turns on and Windows starts automatically.

  • Page 19: Setting Up The Computer

    Introducing Your Computer Setting Up the Computer Setting Up the Computer To install the battery Your computer is shipped with the battery installed. If the battery has been removed, you can install it by inserting it into the battery bay on the bottom of your computer. Insert the back edge first, as shown, then press down the front edge until the battery latch clicks shut.

  • Page 20: To Connect A Phone Line

    Introducing Your Computer Setting Up the Computer CAUTION Use only an HP AC adapter intended for this product, either the adapter that came with the computer or another authorized HP adapter. Using an unauthorized AC adapter can damage the computer and may void your warranty. Refer to the warranty statement for your product.

  • Page 21: To Turn On The Computer

    Introducing Your Computer Setting Up the Computer 2. Plug the other end of the phone line into a telephone jack. (If the phone line does not fit your telephone jack, you may need to use an adapter.) CAUTION Your built-in modem may not work with multiple phone lines or a private branch exchange (PBX), cannot be connected to a coin-operated telephone, and does not work with party lines.

  • Page 22: To Register Your Computer

    Introducing Your Computer Setting Up the Computer 2. The Windows Setup program starts automatically. 3. Follow the instructions as they appear on the screen. During setup, you are prompted to: = enter a user name = accept the License Agreement You can also register your computer at this time.

  • Page 23: To Connect To An Internet Service Provider

    HP. You will find the fax number on the registration form. By completing registration, you will: = Record your ownership of the computer with Hewlett-Packard and gain access to service, support, and information. = Record your ownership of the Windows operating system with Microsoft. If you have Windows 2000, please contact Microsoft separately for registration of the operating system.

  • Page 24: To Reset Your Computer

    Introducing Your Computer Setting Up the Computer 2. Double-click the desktop icon labeled “Connect to the Internet.” This will launch the Internet Connection wizard, which will help you locate an ISP in your area. Click Start, Programs, Online Services and select one of the listed ISPs. This begins the registration process for the ISP you have chosen.
  • Page 25 Introducing Your Computer Setting Up the Computer 4. After the computer shuts down, slide the power switch and release it to turn the computer on again. Reference Guide...

  • Page 27: Using Your Computer

    Using Your Computer Reference Guide...

  • Page 28: Operating The Computer

    Using Your Computer Operating the Computer Operating the Computer To use the Fn hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. Press and hold Fn while pressing the appropriate key.

  • Page 29: To Use The Windows And Applications Keys

    Using Your Computer Operating the Computer To use the Windows and Applications keys The Windows key brings up the Windows Start menu. This is the same as clicking the Start button on the taskbar. The Applications key brings up the shortcut menu for the current application. This is the same menu that appears when you click the right mouse button while pointing at the application.

  • Page 30: To Use The Alt Gr Key

    Using Your Computer Operating the Computer To use the ALT GR key Non–U.S. keyboards have an ALT GR key to the right of the spacebar. This is a shift key providing access to certain keyboard characters. = For a character in the lower-right corner of a key, press and hold ALT GR to type the character.

  • Page 31: To Adjust The Volume

    Using Your Computer Operating the Computer To adjust the volume From the keyboard = To increase the volume, press Fn+Up arrow. = To decrease the volume, press Fn+Down arrow. = To temporarily silence the speaker without changing the volume setting, press Fn+F7. Press Fn+F7 again to restore the speaker output.

  • Page 32: To Use The Touch Pad

    Using Your Computer Operating the Computer To use the touch pad The touch pad, a touch-sensitive pointing device that controls the motion and speed of the pointer on the screen, is built into your computer. Pad Lock (touch pad on/off button) Touch pad (pointing device) Scroll up/down toggle Click buttons...

  • Page 33: To Use The One-Touch Buttons

    Using Your Computer Operating the Computer = To disable the touch pad, press the Pad Lock button. (The amber touch pad indicator lights.) To reenable it, press the Pad Lock button again. You may wish to disable the touch pad, for example, when you are entering text and do not want to move the cursor accidentally.
  • Page 34 Using Your Computer Operating the Computer 5. In the Button Label field, type the name of the application you want to start with this button. This name will appear onscreen when you press the button. 6. From the list of preinstalled applications, select the application to be associated with the button.

  • Page 35: To Insert Or Remove A Cd Or Dvd

    Using Your Computer Operating the Computer To change the font of the display 1. Select Change Font. 2. Choose the desired typeface and style. 3. Click OK, then Done, then OK. To change the color of the display 1. Select Change Color. 2.

  • Page 36: To Use Your Dvd Drive

    Using Your Computer Operating the Computer 2. Place the CD into the drive (label facing up) and gently press down to seat it on the spindle, making sure that the CD snaps onto the spindle. Remove the CD. 3. Slide the tray back into the module to close it. Note If your computer loses power, you can manually open the drive to remove a CD by inserting a straightened paper clip into the recessed hole on the front of the drive.

  • Page 37: To Use Your Cd-Rw/Dvd Drive

    Using Your Computer Operating the Computer To use your CD-RW/DVD drive If your computer came with a CD-RW/DVD drive, the software needed to play DVD movies has been preinstalled on your computer. Click Start, Programs, HP DVDExpress, HP DVD Player. If you need to reinstall the HP DVD player, run C:\HP\PROGRAMS\DVD\SETUP.EXE.

  • Page 38: Securing The Computer

    Using Your Computer Securing the Computer Securing the Computer It is important to maintain security of the computer and of your data. You can improve security by—among other methods—using a password, locking the computer with a cable, or setting up virus protection. To set up password protection You can protect your computer from access by another user when you set up password protection, which is available either through Windows (software) or through the BIOS...
  • Page 39 Using Your Computer Securing the Computer 5. Check "Prompt for password when computer goes off standby." 6. Click OK. To set up password protection in Windows 2000 1. Press Ctrl+Alt+Del. 2. Click Change Password. 3. Enter your old Windows password, if you had one; if not, leave Old Password blank. 4.

  • Page 40: To Attach A Security Cable

    Using Your Computer Securing the Computer To activate password protection when resuming in Windows ME 1. Check that you have set up a Windows password, as described above. 2. Click Start, Settings, Control Panel 3. Double-click Power Options. 4. Select Advanced tab. 5.

  • Page 41: To Use Virus-Protection Software

    Using Your Computer Securing the Computer 3. Insert the lock into the computer's security connector and release the key. Store the key in a safe place away from the computer. To use virus-protection software Virus-protection software can help protect the integrity of your data. This is especially important when you are connected to the Internet.

  • Page 42: Working In Comfort With A Notebook Pc

    Using Your Computer Working in Comfort with a Notebook PC Working in Comfort with a Notebook PC You can use your HP notebook computer virtually anywhere, anytime. The following recommendations should help you work more comfortably. Note that if you are using your portable computer as your primary computer, or using it for extended periods, you should use it with a full-size keyboard, monitor, and mouse.
  • Page 43 Using Your Computer Working in Comfort with a Notebook PC Using your mobile computer = Position the computer so your wrists and hands are in a neutral position. Your wrists should be as straight as possible and should not have to bend sideways or more than 10 degrees up or down.

  • Page 44: Caring For Your Computer

    Using Your Computer Caring for Your Computer Caring for Your Computer Here are some recommendations for maintaining your computer during everyday use, as well as preventing potential physical damage or data loss. To protect your hard disk drive Hard disk drives, like other internal components, are not indestructible and can be damaged by inappropriate handling and operation.

  • Page 45: To Safeguard Your Data

    Using Your Computer Caring for Your Computer To safeguard your data = Do not touch the touch pad or activate any other device that interrupts operation while the system is starting or stopping. = Back up your work regularly. Copy files to floppy disk, tape, or network drives. = Use a virus-scanning program, such as the included application (VirusScan, for example), to check the integrity of your files and operating system.

  • Page 46: To Get The Most From Your Batteries

    Using Your Computer Caring for Your Computer To get the most from your batteries = Do not leave batteries unused for long periods of time. If you have more than one, rotate them. = If you normally use AC power, make a practice, at least once a week, of using the battery as your power source.

  • Page 47: Traveling With Your Computer

    Traveling with Your Computer Reference Guide...

  • Page 48: Managing Power Consumption

    Traveling with Your Computer Managing Power Consumption Managing Power Consumption When you are not using your computer, you will want to maximize battery operating time without compromising performance. It is not necessary to turn the computer off in order to reduce power consumption and extend battery life. With Windows 98, Windows ME and Windows 2000, Advanced Configuration and Power Interface (ACPI) provides both manual and automated tools for reducing power consumption.
  • Page 49 Traveling with Your Computer Managing Power Consumption Note When the system hibernates as a result of a critically low battery, you will find when resuming that all your data has been saved but that some functions may be disabled. To resume normal operation, restore power (by connecting AC power or installing a charged battery), perform a full shutdown, and then restart the computer.

  • Page 50: To Use Manual Power Management

    Traveling with Your Computer Managing Power Consumption CAUTION Make a habit of saving your work before allowing your computer to go to system standby. If there is an interruption in power while the computer is in standby, information that has not been saved will be lost. You can also create power schemes that will automatically shut down the computer components (not the computer itself) after a specified period of nonuse.
  • Page 51 Traveling with Your Computer Managing Power Consumption CAUTION Make a habit of saving your work before allowing your computer to go to system standby. If there is an interruption in power while the computer is in standby, information that has not been saved will be lost. System Hibernation Saves the current session to disk, then Action...
  • Page 52 Traveling with Your Computer Managing Power Consumption Action Turning off your computer provides maximum power savings. The current session is not saved and unsaved data will be lost. Click Start, Shut Down, Shut down When (recommended) -OR- Slide the power button and hold for 4 seconds -OR- Configure a power button (same as...

  • Page 53: Using Battery Power

    Traveling with Your Computer Using Battery Power Using Battery Power You can operate the HP notebook PC on battery power for extended periods, but you should be prepared to save your work and shut down if the battery is low. Follow the tips in this section to maximize the length of time you can operate on battery power.

  • Page 54: To Respond To A Low-Battery Warning

    Traveling with Your Computer Using Battery Power From the Windows taskbar The System Tray on the Windows taskbar includes a power icon that allows access to more detailed battery status information. The icon looks like a battery when AC is not connected.

  • Page 55: To Optimize Battery Operating Time

    Traveling with Your Computer Using Battery Power To optimize battery operating time = Plug in the AC adapter, especially while using the CD-ROM drive or DVD, the floppy disk drive, or any external connections such as a PC card or a modem. = If you have an I/O PC card—that is, a PC card having an external connection, such as a network card—remove it when you’re not using it.
  • Page 56 Traveling with Your Computer Using Battery Power To change speed settings = To set the speed used by the processor at boot, or to disable the dual-speed feature, change the Intel SpeedStep Technology setting in BIOS Setup in the Power menu. For information on how to run BIOS Setup, see “Using the BIOS Setup Utility”...

  • Page 57: Making Connections

    Making Connections Reference Guide...

  • Page 58: Using The Modem

    Making Connections Using the Modem Using the Modem By connecting your modem to a telephone line, your PC can communicate with other networked computers. You can explore the Internet, send and receive e-mail messages, and send and receive faxes. Your HP notebook PC contains several software programs that work with your modem: = Internet Explorer, for browsing the World Wide Web = Outlook Express, for sending and receiving e-mail messages...
  • Page 59 Making Connections Using the Modem 2. Connect a telephone cord with an RJ-11 plug to the built-in modem (or connect to a PC card or external modem). If the plug on the phone cord doesn’t fit the modem jack, you may need to buy an adapter. Special notes about using a modem in certain countries = In France, if you want to access the MiniTel system, you need MiniTel emulator software.

  • Page 60: To Connect To The Internet

    Making Connections Using the Modem To connect to the Internet If you have not yet signed up with an Internet Service Provider (ISP), see “To connect to an Internet Service Provider” on page 23 for instructions. When you have signed up with an ISP, you can connect to the Internet. Choose one of the following: = If you signed up with AOL, AT&T WorldNet, Compuserve 2000, Earthlink, or Prodigy Internet, double-click the appropriate icon in the Online Services folder on...

  • Page 61: To Dial In To A Network

    Making Connections Using the Modem = To disconnect from AOL, use the Sign Off menu. = To disconnect from other ISPs, double-click the connect icon (two connected computers next to the clock) on the taskbar, and click Disconnect. To dial in to a network You can use the modem to dial in to a LAN (local area network) that supports dial-in connections.

  • Page 62: To Send And Receive E-Mail

    Making Connections Using the Modem For Windows 2000, open Phone And Modem Options in Control Panel. On the Modems tab, click Properties. You can type AT commands on the Advanced tab in the space for extra settings. For example, to force the built-in modem to connect with V.34 modulation, you can use the +MS command, as shown in the table of AT commands—type AT+MS=11 in the space for extra settings.

  • Page 63: To Send And Receive Faxes (Windows 98 And Windows Me)

    Making Connections Using the Modem To send and receive faxes (Windows 98 and Windows ME) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer.

  • Page 64: To Send And Receive Faxes (Windows 2000)

    Making Connections Using the Modem To view and print a fax With Windows 98 or Windows ME: 1. In QuickLink, click the Fax Viewer tool on the toolbar. 2. Click Yes to view the fax now. 3. Click the printer icon to print the fax. To send and receive faxes (Windows 2000) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection.
  • Page 65 Making Connections Using the Modem To receive, view, and print faxes With Windows 2000, if you enabled the modem to receive faxes, they are received automatically. 1. Click Start, Programs, Accessories, Communications, Fax, My Faxes. 2. In the Received Faxes folder, double-click the fax. 3.

  • Page 66: Connecting To A Lan

    Making Connections Connecting to a LAN Connecting to a LAN If your computer has a LAN port, you can use it to connect to a local area network (LAN). This gives you access to network resources—such as printers and file servers on your corporate network—and in some cases also to the Internet.

  • Page 67: Connecting Pc Cards

    Making Connections Connecting PC Cards Connecting PC Cards The two PC card slots are available for storing data and expanding communication capabilities. Your computer supports standard Type I, II, and III PC cards (PCMCIA and CardBus). You can use one slot or both. CAUTION Do not remove a PC card while the computer is reading or writing data.
  • Page 68 Making Connections Connecting PC Cards To reestablish network connection after resume When you are using a network PC card, it is possible that you will lose network connection after a resume operation. If this occurs: 1. Stop the network PC card: = Double-click on the PC card icon in the lower right of your screen.

  • Page 69: Connecting External Components

    Making Connections Connecting External Components Connecting External Components You can connect external components—such as a printer, mouse, monitor, or keyboard— directly to your computer or to the optional port replicator (on models equipped with a docking connector). To identify the ports Using the ports on the rear of the computer or on the port replicator, you can connect the following external components.
  • Page 70 Making Connections Connecting External Components Notebook ports AC adapter jack Serial port VGA port (external monitor) TV out Microphone port PS/2 port Parallel port Infrared port (on selected models) USB ports Reference Guide...

  • Page 71: To Connect A Printer (Or Another Parallel Device)

    Making Connections Connecting External Components Port replicator ports (on selected models) AC adapter jack PS/2 mouse port PS/2 keyboard port LAN port (networking) Serial port Parallel port VGA port (external monitor) TV out USB ports (2) Audio in Microphone port Audio out (external speaker) To connect a printer (or another parallel device) The parallel port uses a standard 25-pin connector, most commonly used for connecting...

  • Page 72: To Connect An External Keyboard Or Ps/2 Mouse

    Making Connections Connecting External Components Note If you connect a Zip drive to the parallel port, you can enhance its performance by installing the accelerator software supplied with your Zip drive. To connect an external keyboard or PS/2 mouse The 6-pin PS/2 port allows you to attach an external keyboard or a PS/2-compatible mouse to the computer.

  • Page 73: To Connect Audio Devices

    Making Connections Connecting External Components To connect audio devices There is a built-in microphone located just below the blue standby button. You can use it to record voice, sound, and music. You can also plug in an audio input source (such as a CD player or an external microphone) or an audio output device (such as external speakers or headphones).
  • Page 74 Making Connections Connecting External Components To set up the infrared connection Your notebook provides one IR port located on the rear panel. The IR port provides wireless, serial communication between your computer and other IR-equipped devices such as printers and other computers. = Line up the notebook’s IR port and the other IR port in as straight a line as possible.

  • Page 75: To Use An External Monitor

    Making Connections Connecting External Components In Windows 98, you need to install the Direct Cable Connection software first: 1. From Control Panel, click Add/Remove Programs. 2. Click Windows Setup, Communications, and select Direct Cable Connection. See the Windows online help for instructions about how to use Direct Cable Connection or Wireless Link.

  • Page 76: To Use A Tv Set As Monitor

    Making Connections Connecting External Components Notebook screen Screen area Colors 12-inch TFT or 800×600 pixels 256 colors or 13-inch HPA High Color (16 bit) 13-inch, 14-inch, or 800x600 pixels or 256 colors or 15-inch 1024×768 pixels High Color (16 bit) or True Color (24 bit) 1.

  • Page 77: To Use The Port Replicator

    Making Connections Connecting External Components You can adjust the TV display by following these steps: 1. Click Start, Settings, Control Panel, Display. 2. Select Settings tab and click Advanced. 3. Select S3DuoVue tab and click TV. If the TV option is grayed out, reboot the system with the TV powered on and the connector attached, then select TV in the S3DuoVue tab again.
  • Page 78 Making Connections Connecting External Components To connect to the port replicator 1. Plug in the AC adapter, then connect it to the rear of the port replicator. Make sure that the AC status light is on. 2. Align the computer with the locator pins on the port replicator. 3.
  • Page 79 Making Connections Connecting External Components To disconnect from the port replicator 1. Press down on the release tab on the right side of the port replicator. 2. Lift the computer from the port replicator. Reference Guide...

  • Page 81: Configuring And Expanding Your Computer

    Configuring and Expanding Your Computer Reference Guide...

  • Page 82: Using The Bios Setup Utility

    Configuring and Expanding Your Computer Using the BIOS Setup Utility Using the BIOS Setup Utility The BIOS (Basic Input and Output System) Setup utility is a menu-driven utility that enables you to make changes to the system configuration and tailor the operation of your computer to your individual work needs.

  • Page 83: Installing Ram Modules

    Configuring and Expanding Your Computer Installing RAM modules Installing RAM modules The notebook provides an optional memory expansion slot for installing up to two RAM expansion modules. Use HP SDRAM modules only; EDO RAM is not supported. Your computer’s computer chips are extremely static-sensitive. Static electricity can permanently damage computer chips.
  • Page 84 Configuring and Expanding Your Computer Installing RAM modules 4. Insert the RAM expansion module into the connector at about a 30 angle until it’s fully inserted. Then press down at both sides of the module until it latches. 5. Replace the RAM expansion module door. 6.

  • Page 85: Removing Ram Modules

    Configuring and Expanding Your Computer Removing RAM modules Removing RAM modules After you remove the RAM expansion cover: 1. Release the two latches at the sides of the RAM expansion module by pushing them gently outward (away from the sides of the module). When you release the latches, the free edge of the module pops up.

  • Page 86: Expanding The Hibernate Partition

    Configuring and Expanding Your Computer Expanding the hibernate partition Expanding the hibernate partition You can create the hibernate partition by booting from the Recovery CD. The partitioning and recovery process takes approximately 10 to 15 minutes. Do not interrupt the process or unplug the AC adapter until the process is completed.

  • Page 87: Updating Windows Drivers

    Updating Windows Drivers To download the latest Windows drivers Hewlett-Packard supports three operating systems (OSs) on your notebook— Windows 98, Windows ME and Windows 2000—and your computer was shipped with one of these OSs. If you decide to install the other OS instead, be sure to download the latest drivers for it from the Web at www.hp.com/notebooks.

  • Page 89: Service And Support

    Service and Support Reference Guide...

  • Page 90: Hewlett-Packard Limited Warranty Statement

    Service and Support Hewlett-Packard Limited Warranty Statement Hewlett-Packard Limited Warranty Statement 1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified in the Warranty Duration sheet included with your HP computer.
  • Page 91 Service and Support Hewlett-Packard Limited Warranty Statement legal rights and you might also have other rights that vary from country to country, state to state, or province to province. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.

  • Page 92: Getting Support For Your Hp Notebook Pc

    Service and Support Getting Support for Your HP Notebook PC Getting Support for Your HP Notebook PC HP offers a number of ways that you can get technical support for your computer. If you have questions or problems, here are the resources available to you: = Look up information in this Reference Guide.

  • Page 93: To Call Hp For Service And Support

    Service and Support Getting Support for Your HP Notebook PC = the basic services included with your warranty, as well as descriptions of enhanced and custom services = latest support telephone numbers for HP products To use HP Instant Support Available at no charge, HP Instant Support is a value-added service, featuring web-based automated diagnosis and resolution capabilities.
  • Page 94 Service and Support Getting Support for Your HP Notebook PC (www.hp.com/notebooks) for the most complete and current list of phone numbers. If the HP notebook product is not normally sold and supported by HP in the country of use, the customer must call one of the supported HP Customer Care Centers located nearest the region.
  • Page 95 Service and Support Getting Support for Your HP Notebook PC Portugal +351 21 317 6333 Russia (Moscow) +7 095 797 3520 Russia (St. Petersburg) +7 812 346 7997 Spain +34 902 321 123 Sweden +46 (0)8 619 2170 Switzerland +41 (0)848 80 11 11 Turkey +90 (0)212 221 69 69 United Kingdom...

  • Page 96: Obtaining Repair Service

    1. Important. Back up the contents of your hard disk drive to floppy disks, tape, or a network drive. While your computer is being repaired, the hard disk may be replaced or reformatted. 2. Hewlett-Packard cannot guarantee the return of removable components. Please remove the following before you send your computer for service: = PC cards = AC adapter and power cord...
  • Page 97 Service and Support Obtaining Repair Service 3. When shipping your computer to Hewlett-Packard, please use the original product packaging or other substantial packaging in order to avoid damage in transit. Make sure to wrap at least 3 inches of protection around the unit and the courier will put it into one of their boxes.

  • Page 99: Solving Problems With Your Computer

    Solving Problems with Your Computer Reference Guide...

  • Page 100: Troubleshooting Techniques

    Solving Problems with Your Computer Troubleshooting Techniques Troubleshooting Techniques This section contains solutions to a few common problems and troubleshooting techniques for your HP notebook PC. Audio problems If sound is not audible = Press Fn+Up arrow several times. = Click the speaker icon on the taskbar to ensure that Mute is not checked. = When you are operating your computer in MS-DOS mode (for example, when running MS-DOS games), you may find that the sound does not operate properly.

  • Page 101: Display Problems

    Solving Problems with Your Computer Troubleshooting Techniques 2. When you see the HP logo, press Esc to open the Boot menu. The default boot order is (1) Hard Drive, (2) Floppy Drive, and (3) CD-ROM/DVD Drive. 3. Select CD-ROM/DVD Drive for first boot device. 4.

  • Page 102: Dvd Problems

    Solving Problems with Your Computer Troubleshooting Techniques 4. Move the Screen area arrow to 800×600 pixels if you have a 12" display, 1024x768 if you have a 13", 14", or 15" display. 5. Click OK. If the Windows desktop does not fill the entire display and you have a black border surrounding the Windows desktop 1.
  • Page 103 Solving Problems with Your Computer Troubleshooting Techniques If the DVD is playing erratically = Dirt or smudges can cause a disc to skip. Clean the disc with a soft cloth. If the disc is badly scratched, it will have to be replaced. = Several DVDs come with additional software on them called “PC Friendly”.

  • Page 104: Hard Disk Drive Problems

    Solving Problems with Your Computer Troubleshooting Techniques If you get a “System Error: Unable to read drive” message when running a CD program or a movie on the DVD drive = For a single-sided CD or DVD, make sure the disc is placed into the drive with the label facing up.

  • Page 105: Heat Problems

    Solving Problems with Your Computer Troubleshooting Techniques = In Windows 98, run the ScanDisk surface scan to check the platter (click Start, Programs, Accessories, System Tools, ScanDisk). = In Windows 2000 or Windows ME, check your disk using error-checking (open My Computer, select the disk you want to scan, click File, click Properties, select the Tools tab, and click Check Now).

  • Page 106: Memory Problems

    Solving Problems with Your Computer Troubleshooting Techniques If you want to go back to using the touch pad, you must standby or shut down the computer before you detach the mouse. If the embedded numeric keypad doesn’t work = Make sure Num Lock is on—that you have pressed Fn+F8 to activate the numeric keypad and that you have pressed the Lock key to turn on number lock.
  • Page 107 Solving Problems with Your Computer Troubleshooting Techniques If the modem will not connect at any speed = Make sure the telephone line goes from the RJ-11 modem phone jack on the right side of the computer to the telephone jack on the wall. = If you have a single telephone line for voice and modem use, make sure no one else is using the line and that the phone is not off the hook.

  • Page 108: One-Touch Button Problems

    Solving Problems with Your Computer Troubleshooting Techniques 2. Double-click System. 3. Click the Device Manager tab. 4. Double-click Modem to list the current modem devices. 5. Double-click the internal modem. 6. Select the checkbox “Disable in this hardware profile.” = In Windows 2000, if a serial or PC card modem is not working, disable the internal modem.

  • Page 109: Pc Card Problems

    Solving Problems with Your Computer Troubleshooting Techniques 2. Double-click Keyboard. 3. Select the One-Touch buttons tab. 4. Click Change Onscreen Display. 5. Check Enable if it is not checked. 6. Click Done, then OK. PC card problems If the notebook doesn’t recognize a PC card = Remove and reinsert the PC card.

  • Page 110: Performance Problems

    Solving Problems with Your Computer Troubleshooting Techniques 2. Double-click Phone and Modem Options. 3. Select the Modems tab. 4. Select the internal modem. 5. Click Remove. 6. Click OK. You may also want to test the PC card with diagnostics. See “Testing Hardware Operation.”...

  • Page 111: Power And Battery Problems

    Solving Problems with Your Computer Troubleshooting Techniques Power and battery problems If the computer turns off immediately after it turns on = Battery power is probably extremely low. Plug in the AC adapter or insert a newly charged battery. If the computer keeps beeping = The computer beeps for 15 seconds when the battery is low.

  • Page 112: Printing Problems

    Solving Problems with Your Computer Troubleshooting Techniques = If another battery is available, try it. = If another AC adapter is available, try it. If the Time Remaining percentage for the battery is not correct = The Time Remaining value on the power (battery) icon is an estimate based on your current usage, not a precise value.

  • Page 113: Serial, Parallel, And Usb Problems

    Solving Problems with Your Computer Troubleshooting Techniques If the left edge of printed output is missing = If the printer you are using is a 600-dpi (dots per inch) printer, try selecting a compatible printer driver for a 300-dpi printer. For example, for a 600-dpi HP LaserJet printer, try using the HP LaserJet IIIsi driver (300-dpi).

  • Page 114: Startup Problems

    Solving Problems with Your Computer Troubleshooting Techniques 5. Double-click the internal modem. 6. Select the checkbox “Disable in this hardware profile.” = In Windows 2000, disable the internal modem. 1. Click Start, Settings, Control Panel. 2. Double-click Phone and Modem Options. 3.

  • Page 115: Standby And Resume Problems

    Solving Problems with Your Computer Troubleshooting Techniques = If you get no response, remove the battery and AC adapter, remove any PC cards, and undock the computer—then plug in the AC adapter and try resetting. = If you still get no response, call HP for assistance. If the computer doesn’t boot from battery power = Make sure the battery is properly inserted and fully charged.

  • Page 116: Testing Hardware Operation

    Solving Problems with Your Computer Testing Hardware Operation Testing Hardware Operation The DiagTools program provides two levels of testing: = Automated testing using the basic hardware test. = Advanced testing using individual hardware tests. The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components.
  • Page 117 Solving Problems with Your Computer Testing Hardware Operation 6. When you have finished running advanced tests, press Esc to exit. 7. If you want to view or save system and test information, press F4 repeatedly (twice if you are at the advanced test screen, three times from the basic test screen) to create a Support Ticket log file.

  • Page 118: Recovering And Reinstalling Software

    Solving Problems with Your Computer Recovering and Reinstalling Software Recovering and Reinstalling Software You can use the Recovery CD to recover an original build. If you need to recover a specific application, you can reinstall the software directly from your hard drive; for instructions, see “To recover an application”...

  • Page 119: To Replace A Damaged Recovery Cd

    To update the HP notebook BIOS Hewlett-Packard may provide updates to the BIOS to enhance the capabilities of the computer. Updates will be available from HP Customer Care. Visit the technical support area of the HP notebook website at www.hp.com/notebooks. Download the BIOS update and follow the instructions in the readme.txt file on how to create the BIOS update floppy...

  • Page 120: To Recover An Application

    Solving Problems with Your Computer Recovering and Reinstalling Software To recover an application If you remove an application from your hard disk and later decide you want it back, or if you accidentally delete application files, you can reinstall the original software. The setup programs for most of the applications that were factory-installed on your system are included on your hard drive in c:\hp\programs.

  • Page 121: Removing And Reinstalling The Hard Disk Drive

    Solving Problems with Your Computer Removing and Reinstalling the Hard Disk Drive Removing and Reinstalling the Hard Disk Drive Removing the hard disk drive is not a simple task since, to improve stability, the drive is located in the middle of the computer. If you do need to remove it, HP recommends that you back up your data and allow a qualified service person to do it.
  • Page 122 Solving Problems with Your Computer Removing and Reinstalling the Hard Disk Drive 5. Unscrew the four Phillips screws at the top of the keyboard. (They remain attached to the keyboard.) WARNING Handle the hard drive by its edges only, since static electricity can permanently damage computer parts.

  • Page 123: To Install The Hard Disk Drive Again

    Solving Problems with Your Computer Removing and Reinstalling the Hard Disk Drive To install the hard disk drive again If you have removed the hard disk drive when you shipped the computer for service or for some other reason, here’s how to install it again: 1.

  • Page 125: Specifications And Regulatory Information

    Specifications and Regulatory Information Reference Guide...

  • Page 126: Hardware And Software Specifications

    Specifications and Regulatory Information Hardware and Software Specifications Hardware and Software Specifications For the most up-to-date information on HP notebook PC specifications, go to the HP notebook website at www.hp.com/notebooks. BIOS Setup utility options The pointing devices are not active in the BIOS Setup utility. Press the Right and Left arrow keys to move from one menu to another.
  • Page 127 Specifications and Regulatory Information Hardware and Software Specifications Television Type NTSC or PAL standard. NTSC Base Memory Shows the system memory size. Detected automatically. Extended Memory Shows the extended memory size. Detected automatically. CPU Serial Number When enabled, reports Intel CPU Enabled serial number to application software.
  • Page 128 Specifications and Regulatory Information Hardware and Software Specifications Base I/O address When IR port is enabled, sets the I/O 2F8 IRQ3 address and interrupt. DMA channel When FIR mode is enabled, sets the DMA 0 DMA channel. Parallel Port Sets how the parallel port is Enabled configured—by the user (Enabled), automatically (Auto), or inactive...
  • Page 129 Specifications and Regulatory Information Hardware and Software Specifications Password Required Sets whether a user password is Enabled to Boot required when the computer boots. Floppy Boot Controls permission to boot system Enabled from floppy disk drive. Power Menu Default Intel SpeedStep Sets CPU high-speed/low-speed Auto Technology (Pentium...

  • Page 130: Hardware Specifications

    Specifications and Regulatory Information Hardware and Software Specifications Exit Menu Saving Changes and Saves Setup changes to CMOS, Exit exits, and reboots. Discarding Changes Discards Setup changes since last and Exit save, exits, and reboots. Does not affect security, date, or time changes. Get Default Values Restores default settings, stays in Setup.
  • Page 131 Specifications and Regulatory Information Hardware and Software Specifications Display 800x600 SVGA TFT 12.1" LCD 800x600 SVGA HPA 13" LCD 1024x768 XGA TFT 13.3" LCD 1024x768 XGA TFT 14.1" LCD 1024 x768 XGA TFT 15" LCD Video chip S3 Savage/IX – Integrated 4MB or 8MB SGRAM –...
  • Page 132 Specifications and Regulatory Information Hardware and Software Specifications I/O Ports Serial port: 9 pins (RS232), 16550 compatible High-speed bidirectional parallel port: 25 pins, EPP/ECP capability VGA port: 15 pins PS/2: 6 pins, for keyboard, keypad or PS/2 mouse (Y adapter compatible) Microphone-in, headphone-out jacks Internal microphone Docking port (on selected models): supports optional simple port replicator...

  • Page 133: Software Specifications

    Specifications and Regulatory Information Hardware and Software Specifications Simple Port Serial Replicator Parallel USB x2 TV-out PS/2 x2 RJ-45 Audio line-in Audio microphone-in Audio headphone-out DC-in (with AC adapter) LEDs: – SysON LED: green when system is on, off when the system is in standby or in save to disk.

  • Page 134: Software System Resources

    Specifications and Regulatory Information Hardware and Software Specifications Software Adaptec Easy CD Creator software (for computers with CD-RW) Adobe Acrobat Reader Applications (Various models HP TopTools for Notebooks are configured McAfee VirusScan anti-virus software with different MediaMatics DVD player (for computers with DVD) combinations of Microsoft Money software;...
  • Page 135 Specifications and Regulatory Information Hardware and Software Specifications Internal hard disk drive (primary IDE controller) Internal CD-ROM drive (secondary IDE controller) System Memory 00000 - 9FFFF System memory A0000 – BFFFF Video C0000 - CFFFF Video BIOS D0000 - DBFFF Free (valid uses: upper memory blocks (UMBs) or PC card memory windows) DC000 - FFFFF System BIOS...

  • Page 136: Modem Reference Information

    Specifications and Regulatory Information Modem Reference Information Modem Reference Information If your computer has a built-in modem, you can customize the operation of the modem using AT commands and S-registers. You can do this from Modem (Windows 98 or Windows ME) or Phone and Modem Options (Windows 2000) in Control Panel, from most communications software, or by using terminal mode in your software.
  • Page 137 Specifications and Regulatory Information Modem Reference Information Command Function (Ambit) Set high speaker volume Turn speaker off Turn speaker on during handshaking and turn speaker off while receiving carrier Turn speaker on during handshaking and while receiving carrier Turn speaker off during dialing and receiving carrier and turn speaker on during answering Turn off automode detection Turn on automode detection Go on-line...
  • Page 138 Specifications and Regulatory Information Modem Reference Information Command Function (Ambit) &F0 Restore factory configuration 0 &F1 Restore factory configuration 1 &G0 Disable guard tone &G1 Disable guard tone &G2 Enable 1800 Hz guard tone &J0 Set S-Register response only for compatibility &J1 Set S-Register response only for compatibility &K0...
  • Page 139 Specifications and Regulatory Information Modem Reference Information Command Function (Ambit) &X1 Select external timing for the transmit clock &X2 Select slave receive timing for the transmit clock &Y0 Recall stored profile 0 upon power up &Y1 Recall stored profile 1 upon power up &Zn=x Store dial string x (up to 34 digits) to location n (0 to 3) Disable line quality monitor and auto retrain...
  • Page 140 Specifications and Regulatory Information Modem Reference Information Command Function (Ambit) +MS=a,b,c,d Select modulation (b, c, and d are optional) a is the mode (bps): 0=V.21 (300), 1=V.22 (1200), 2=V.22bis (2400, 1200), 3=V.23 (1200, 300), 9=V.32 (9600, 4800), 10=V.32bis (14400, 12000, 9600, 7200, 4800), 11=V.34 (33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800, 2400), 17=X2, V.90 (57333-33333), 64=Bell 103 (300) b is automode: 0=disabled, 1=enabled...

  • Page 141: S-Registers (Ambit)

    Specifications and Regulatory Information Modem Reference Information Command Function (Ambit) +FRM=n Receive data +FRS=n Receive silence, n×10 ms +FTH=n Transmit data with HDLC framing +FTM=n Transmit data +FTS=n Stop transmission and wait, n×10 ms AT* Commands Display black-listed number Data calling tone selection *NCn Select country parameters: 0=US, 1=Japan, 2=Germany, 3=UK, 4=France, 5=Netherlands, 6=Italy, 7=Australia, 8=Sweden, 9=Denmark, 10=New Zealand, 11=Korea, 12=China, 13=Singapore, 14=Malaysia,...

  • Page 142: Selected Result Codes (Ambit)

    Specifications and Regulatory Information Modem Reference Information Register Function (Ambit) Range/units Default XOFF character 0-255/ASCII 19 (13h) LAPM failure control Line connection speed Delay before forced hangup 0-255/s Flow control bit mapped options status General bit mapped options status 104 (68h) General bit mapped options status 195(C3h) Data compression control...

  • Page 143: Safety Information

    To purchase a power cord (including one for a country not listed below) or a replacement AC adapter, contact your local Hewlett-Packard dealer or sales office.

  • Page 144: Battery Safety

    Specifications and Regulatory Information Safety Information Battery Safety Note The following batteries are compatible only with selected HP notebook computers: – HP F2109/NiMH – HP F2024A/LiIon 9-cell – HP F2193/LiIon 6-cell While your computer may be shipped with any of these batteries, only the HP F2024A/LiIon 9-cell battery is available as a replacement after purchasing your notebook.

  • Page 145: Laser Safety

    Specifications and Regulatory Information Safety Information Laser Safety The CD-ROM and DVD drives used with the HP notebook PC are certified as Class 1 laser devices according to the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard and International Standards IEC 825 / IEC 825-1 (EN60825 / EN60825-1).

  • Page 146: Regulatory Information

    This section presents information that shows how the HP notebook PC complies with regulations in certain regions. Any modifications to the computer not expressly approved by Hewlett-Packard could void the authority to operate the HP notebook PC in these regions.

  • Page 147: Canada

    Specifications and Regulatory Information Regulatory Information Declaration of Conformity (U.S.A.) Responsible Party: Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, CA 94304, U.S.A. +1 (650) 857-1501 declares that the product Trade name: Hewlett-Packard Company Product name:...

  • Page 148: Japan

    Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard at the phone numbers provided in your Reference Guide. Japan Japan Telecommunications Approval JATE approval number: A00-0143JP, A00-0434JP Name of Equipment: T18M038.00, T18N040.00...
  • Page 149 CE marking accordingly. [1] The product was tested in a typical configuration with Hewlett-Packard Personal Computer peripherals. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 151: Index

    Index click buttons location, 12 computer support, 92 AC adapter eject button, PC cards, 14 configuring connecting, 19 e-mail, 62 BIOS, 82 location, 14 embedded keypad, 29 modem, 61 accessories, 10 ergonomics, 42 connecting ACPI, 48 error-checking, 45 audio devices, 73 address, HP website, 11 external components external monitor, 75...
  • Page 152 faxing with (Windows 2000), 64 removing, 67 faxing with (Windows 98 and saving power, 55 infrared Windows ME), 63 slot location, 14 enabling, 73 port location, 12 troubleshooting, 109 port connection, 74 sending e-mail with, 62 using, 67 port location, 14 settings, 61 performance troubleshooting, 110 printers, 74...
  • Page 153 receiving faxes (Windows 2000), hardware, 130 PC card, 109 software, 133 performance, 110 receiving faxes (Windows 98, 63 software system, 134 port replicator, 110 recovering SpeedStep, 55 power, 111 applications, 120 standby, 18, 50 printing, 112 hard disk, 118 button location, 12 resume, 115 software, 118 troubleshooting, 115...

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