Software Technical Support - Compaq Presario SR1400 - Desktop PC Support Manual

EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,
OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS, FREEWARE (AS DEFINED BELOW) OR THE
OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
"AS IS" AND WITH ALL FAULTS, AND HP HEREBY
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OR CONDITIONS OF MERCHANTABILITY, OF FITNESS
FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES.
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warranties or limitations on the duration of implied
warranties, so the above disclaimer may not apply to you
in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS
SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR
OTHER INFORMATION, FOR BUSINESS INTERRUPTION,
FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING
OUT OF OR IN ANY WAY RELATED TO THE USE OF OR
INABILITY TO USE THE SOFTWARE PRODUCT) EVEN IF
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POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE
REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some
states/jurisdictions do not allow the exclusion or limitation
of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
HP's only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth in
the applicable end-user license or program license
agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within thirty (30) days
of purchase, your sole remedy shall be to return the
removable media to HP for replacement. For blank tape
removable media please refer to the following web site:
http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or
suppliers for their warranty support.
8

Software Technical Support

Software Technical Support for your HP Software, HP pre-
installed third-party software and third-party software
purchased from HP is available from HP via multiple contact
methods, including electronic media and telephone, for
thirty (30) days from date of purchase. See "Contacting HP"
for online resources and telephone support. Any exceptions
to this will be specified in your End User License Agreement
(EULA).
Software Technical Support includes assistance with:
•
Answering your installation questions (how to, first steps,
and prerequisites).
•
Setting up and configuring the software (how-to and first
steps). Excludes system optimization, customization and
network configuration.
•
Interpreting system error messages.
•
Isolating system problems to software usage problems.
•
Obtaining support pack information or updates.
Software technical support does NOT include
assistance with:
•
Generating or diagnosing user generated programs or
source codes.
•
Installation of non-HP products.
Contacting HP
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
Locate your nearest HP Support location via the World Wide
Web at: http://www.hp.com/support
Contact your authorized HP dealer or Authorized Service
Provider and be sure to have the following information
available before you call HP:
•
Product serial number, model name, and model number
•
Applicable error messages
•
Add-on options
•
Operating system
•
Third-party hardware or software
•
Detailed questions