Hp Support And Contact Information; Hp Software Technical Support And Update Service - Compaq 226824-001 - ProLiant - ML750 User Manual

9 HP support and contact information

HP Software Technical Support and Update Service

HP offers a number of software support services, many of which are provided to our customers at no additional
charge.
Software Technical Support—HP Insight Server Migration software for ProLiant includes one year of
24 x 7 HP Software Technical Support Service. This service provides access to HP technical resources
for assistance in resolving software implementation or operations problems. With this service, Insight
Control and ProLiant Essentials customers will benefit from expedited problem resolution as well as
proactive notification and delivery of software updates. For more information about this service, see
http://www.hp.com/services/insight.
Registration for Software Technical Support:
There are two methods for registering:
If you received a license entitlement certificate, automated registration for this service will take
place upon online redemption of the license certificate/key.
If the license information you received for your product instructs you to register for Software
Technical Support and Update Service, follow the instructions so that you will be eligible for
telephone support and product updates.
How to Use Your Software Technical Support and Update Service:
Once registered, you will receive a service contract in the mail containing the Customer Service phone
number and your Service Agreement Identifier (SAID). You will need your SAID when calling for technical
support. Using your SAID, you can also go to the Software Update Manager (SUM) web page to view
your contract online and elect electronic delivery for product updates.
Warranty—HP will replace defective delivery media for a period of 90 days from the date of purchase.
This warranty applies to all Insight Control Environment, HP Systems Insight Manager, and ProLiant
Essentials products.
Join the discussion—The HP Support Forum is a community-based, user-supported tool for HP customers
to participate in discussions amongst the customer community about HP products. For discussions related
to Insight Control and ProLiant Essentials software, see the "Management Software and System Tools"
area.
Software and Drivers download pages—These pages provide the latest software and drivers for your
ProLiant products.
Management Security (http://www.hp.com/servers/manage/security)—HP is proactive in its approach
to the quality and security of all its management software. Be sure to check this website often for the
latest downloadable security updates.
Obtain the latest SmartStart Release (http://www.hp.com/servers/smartstart)—The SmartStart,
Management, and Firmware CDs are now freely available for download following a simple registration
from the SmartStart website. If you wish to receive physical kits with each release, you can order single
release kits from the SmartStart website. To receive proactive notification when SmartStart releases are
available, subscribe to Subscriber's Choice at http://www.hp.com/go/subscriberschoice.
HP Worldwide Customer Service contact numbers are available at
wwcontact.html. For U.S. customers, say "Insight Manager" when prompted for the product name.
http://www.hp.com/country/us/en/
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