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Problem
Some discs run
correctly, but others do
not
Cannot write correctly
Some programs run
correctly, but others do
not
You cannot access the
disk drive
User's Manual
Procedure
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the disc's documentation.
Check the type of disc you are using. The drive
supports:
DVD-ROM:
DVD-ROM, DVD-Video, DVD-R,
DVD-RW, DVD+R, DVD+RW,
DVD-RAM, DVD+R (Double
Layer), DVD-R (dual Layer)
CD-ROM:
CD-DA, CD-Text,
Photo CD (single/multi-session),
CD-ROM Mode 1, Mode 2,
CD-ROM XA Mode 2
(Form1, Form2),
Enhanced CD (CD-EXTRA),
CD-G (Audio CD only)
Check the region code on the DVD. It must match
that on the DVD Super Multi drive.
If you have trouble writing, make sure you are
observing the following precautions:
■
Use only media recommended by TOSHIBA.
■
Do not use the mouse or keyboard during
writing.
■
Use only the software supplied with the
computer for recording.
■
Do not run or start other software during
writing.
■
Do not jar the computer during writing.
■
Do not connect/ disconnect external devices
or install/remove internal cards during writing.
If problems persist, contact your dealer.
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration match's your software's needs.
Try another disk. If you can access this disk, the
original disk (not the disk drive) is problem.
If problems persist, contact your dealer.
Troubleshooting
9-17
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