HP Brio ba300 Troubleshooting Manual
Hp brio ba300, troubleshooting guide
Hide thumbs
Also See for Brio ba300:
- Technical reference manual (38 pages) ,
- Quick user manual (33 pages) ,
- Upgrade manual (24 pages)
Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Troubleshooting
Related Manuals for HP Brio ba300
Summary of Contents for HP Brio ba300
- Page 1 www.hp.com/go/briosupport...
- Page 2 The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
-
Page 3: Table Of Contents
Table of Contents If You Have a Problem What to Do First ....... . 8 My PC Doesn’t Start Properly . -
Page 4: Important Safety Information
Important Safety Information If you are in any doubt that you can lift the equipment safely, do not try to move it without help. For your safety, never remove the PC's cover without first removing the power cord from the power outlet and any connection to a telecommunications network. -
Page 5: Troubleshooting Guide
• Find out where to get more information. • Upgrade Guide The HP Brio BA300 Upgrade Guide, available in PDF format on the HP Brio support web site (www.hp.com/go/briosupport), will help you: Upgrade and replace components in your PC •... -
Page 7: If You Have A Problem
Status If You Have a Problem... -
Page 8: What To Do First
If You Have a Problem What to Do First Don’t panic! Most things that go wrong with computers can be fixed relatively easily — provided you do not rush into them. Use the following checklist to see where you can find help. Ö... -
Page 9: My Pc Doesn't Start Properly
If You Have a Problem My PC Doesn’t Start Properly The PC Doesn’t Power On Have you checked that... Ö The Brio’s power cord is correctly connected Connect the power cord to a grounded power outlet and to the PC Ö... - Page 10 The expansion card you have installed is Disconnect the PC’s power cord. compatible Remove the PC’s cover (see page 29). Remove the expansion card (see the Brio BA300 Upgrade Guide, details on page 5). Reconnect the PC’s power cord and start up the PC. Ö...
-
Page 11: My Pc Isn't Working Properly
Remove the PC’s cover (see page 29). Make sure the heatsink fan connector is properly connected. Refer to the Brio BA300 Upgrade Guide (details on page 5). Restart your PC and check whether the PC displays an error with the heatsink fan when it boots. -
Page 12: Hardware Problems
All the hard drive’s internal connections and both Check that the drive’s power and data cables are correctly connected at ends of the status panel are correctly connected both ends (hard drive and system board). Refer to the Brio BA300 Upgrade Guide (details on page 5). Ö... - Page 13 If You Have a Problem The Monitor Doesn’t Work Properly The PC’s power indicator light works but the monitor remains blank Have you checked that... Ö The monitor is switched ON (LED is on) Refer to the monitor manual for an explanation of the LED signals (green, orange, or blinking) Ö...
-
Page 14: Advanced Troubleshooting
The drive’s power and data cables are correctly Check that the drive’s power and data cables are correctly connected at connected both ends (floppy drive and system board). Refer to the Brio BA300 Upgrade Guide (details on page 5). There’s a Problem with the CD-ROM Drive Have you checked that... - Page 15 If You Have a Problem The CD-ROM Drive Doesn’t Open If you have difficulty removing a disc from the CD-ROM drive (during a power failure for example), you can use the manual eject button. With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drive’s manual eject button The CD-ROM drive door will be released, opening slightly.
-
Page 16: Software Problems
Start menu or use the Setup program, accessed by pressing F2 when unplugged for too long. prompted at startup. If necessary, install a new battery. Refer to the Brio BA300 Upgrade Guide (details on page 5). You Get the Message “Some necessary system files are corrupted”... -
Page 17: My Pc Has An Audio (Sound) Problem
If You Have a Problem My PC Has an Audio (Sound) Problem No Sound When Running Applications Have you checked that... Ö The volume, mute, and balance settings are correct Refer to the operating system documentation for more information Advanced Troubleshooting Ö... - Page 18 If You Have a Problem The PC Hangs While Recording Have you checked that... Ö You are not filling up your hard disk with • Before recording, check that there is enough free space on your hard uncompressed digital audio. For example, one disk.
-
Page 19: Pc Displays An Error At Startup
Remove the PC’s cover (see page 29). Replace the memory modules by known working memory modules from the same model of PC. Refer to the Brio BA300 Upgrade Guide (details on page 5) Close the PC, reconnect the power cord and check that the PC boots (starts). - Page 20 Remove the PC’s cover (see page 29). Replace the floppy drive by a known working drive from the same model of PC, if possible. Refer to the Brio BA300 Upgrade Guide (details on page 5). Close the PC then switch it on and check it works.
- Page 21 Remove the PC’s cover (see page 29). Replace the drive by a known working drive from the same model of PC, if possible. Refer to the Brio BA300 Upgrade Guide (details on page 5). Close the PC then switch it on and check it works.
-
Page 22: Other Configuration Problems
If You Have a Problem Serial or Parallel Port Test Error Have you checked that... Ö The port is correctly configured in the PC’s Switch the PC OFF then ON. Setup program When the message Press F2 to Enter Setup appears, press the F2 key. -
Page 23: Frequently Asked Questions
If You Have a Problem Frequently Asked Questions FAQs Ö How can I reinstall my PC’s operating system? Use the HP Image Creation & Recovery CD-ROM provided with your PC Ö Why is my PC running • If you are connected to a network, the slowness of your PC may be slowly/producing strange messages? caused by the network. -
Page 24: Hp Hardware Diagnostics (E-Diagtools)
If You Have a Problem HP Hardware Diagnostics (e-Diagtools) Note HP strongly recommends you use HP e-Diagtools. It provides the most effective way of solving most hardware problems. It can also help you distinguish between a hardware and a software problem. What Is e-Diagtools For? With e-Diagtools, you can: check the configuration of your PC and see whether it is functioning correctly... -
Page 25: Hp Setup Program
If You Have a Problem 4 Restore all data files and software applications that were not part of your PC’s original configuration. If you received any software CDs with your PC in addition to the HP Image Creation & Recovery CD- ROM, you must also reinstall these applications. - Page 26 If You Have a Problem Power - for selecting power-management modes to reduce the amount of energy used after specified • periods of inactivity (for non-ACPI operating systems only). If your computer stays idle for a certain amount of time, your system switches from Full Power Mode to Sleep Mode in order to reduce power consumption.
-
Page 27: Clearing Your Pc's Cmos (Bios) Settings
If You Have a Problem Clearing Your PC’s CMOS (BIOS) Settings CMOS is a chip that keeps a record of installed components when your PC is turned off. Clearing CMOS settings may help you resolve some common problems. For example: when your PC cannot detect an expansion card or other device •... -
Page 28: Your Pc's Bios
If You Have a Problem 3 Replace the cover (see page 30) and reconnect the power cord. 4 Switch on the PC. You will see a message declaring that the passwords have been cleared. 5 Shut down the PC and replace the jumper to its original position. 6 Replace the PC’s cover and restart the PC. -
Page 29: Accessing Components In The Pc
Accessing Components in the PC This section provides basic information on accessing internal components in your PC. More detailed information is available in the Brio BA300 Upgrade Guide, a PDF document that can be downloaded from the HP Brio support web site (www.hp.com/go/briosupport). -
Page 30: Replacing The Cover
If You Have a Problem Replacing the Cover 1 Pull the bottom edges of the PC cover apart slightly. 2 Lower the cover onto the PC, leaving a gap of about 1cm (0.3 inches) between the cover and the front of the PC. -
Page 31: Removing And Replacing The Front Panel
If You Have a Problem Removing and Replacing the Front Panel To Remove the Front Panel 1 With the cover removed, press in the two plastic clips on one side of the panel until the panel begins to come off. 2 Press in the two plastic clips on the other side of the panel until the panel is completely free. -
Page 32: Inside The Pc
If You Have a Problem Inside the PC Internal Components and Connectors One Free Front Access Device Shelf: Power supply for CD-ROM drive, DVD, Zip or Tape drive Floppy drive Processor Hard drive Up to Three PCI Expansion Card Main memory modules Slots: (2 slots): Some slots may... -
Page 33: Hp Customer Care Center Phone Numbers
If You Have a Problem HP Customer Care Center Phone Numbers HP Customer Care Centers can help you solve hardware issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week. -
Page 34: Support And Information Services
If You Have a Problem Support and Information Services You can learn more about HP service and support from the support Web site: www.hp.com/go/briosupport Collecting Information on Your PC Before Contacting Support Take a piece of paper and note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently: PC Description Model number...