Communicating With Local Technicians - HP BL685c - ProLiant - 4 GB RAM Management Manual

Communicating with local technicians

The Insight Display menu provides a View User Note item (Figure 5). Administrators can use this
feature to alert personnel about a specific situation or to provide important information. For example,
administrators can use this screen to display helpful information such as contact phone.
Figure 5. Illustration of Insight Display view user note feature
Additionally, the Insight Display provides a Chat Mode (similar to instant messaging) for bidirectional
communication between the Insight Display user and a remote administrator using the OA web GUI
as illustrated in Figure 6. The remote administrator can use the Chat Mode to communicate with an
onsite service person about what needs to be done in this enclosure. Figure 6 shows that an
administrator has instructed the service person to check the Blade 3 Mezz 2 Port 1 connection. The
chat dialog box to the right of the display indicates that the message has been sent to the Insight
Display in the enclosure.
In response to the administrator's message in Figure 6, the Insight Display on the c-Class enclosure
shows the chat screen illustrated in Figure 7. The technician can leave this screen and use other
Insight Display screens such as Blade and Port Info to determine which interconnect module and port
need to be checked, and then return to this screen from the Main Menu to enter a response. This
feature can dramatically reduce the time needed to successfully service a problem, particularly in data
centers that do not permit cellular phone operation.
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