Customer Support; Getting Started - HP Pavilion v5000 - Desktop PC Limited Warranty And Support Manual

Customer Support

Easy to reach. Easy to use. Award-winning HP Customer
Support is our promise to help you get the most from your
computer. Whether with tools located on your computer,
from information on the Web, by phone, or through your
local retailer, you'll find what you need.
Problems? HP Will Help
Your new computer is built to work right now — and for
many years to come. But it is a complex, powerful machine,
and sometimes things go wrong. If that happens to your
computer, HP is ready to help.

Getting Started

Follow the setup poster and the Getting Started Guide for
help with setting up and using your computer.
See What You Can Do
There's lots of helpful information included with your
computer. First look at Help on your Windows
access it, click the Windows Start Button, then click
Help and Support). It contains more detailed help and
will give you suggestions on how to fix the problem.
Within the Help and Support Center, you can get the latest
news from HP about your computer. Be sure to also check
the updates from HP that are sent to your desktop from time
to time.
Next, try a little surfing! The HP Web site has updated
software, tips and tricks, answers for common problems,
and other information. Go to the Support Web site listed
earlier in this document and search for your computer
model.
Call HP Customer Care Center
Finally, if these steps don't help, you can reach a real,
knowledgeable person by calling the HP Customer Care
Center in your area. Phone assistance to get you up and
running is covered for thirty (30) days from the time you
purchased your computer. After thirty (30) days, there may
be a charge, but the helpful support is still available.
And, if Necessary: Get Repair
If your computer needs to be repaired or to have parts
replaced, you have two choices:
•
You can easily replace many of your computer parts that
are considered consumer replaceable. This is the fastest
method of repair, as many times we can send the part
directly to your home or business in a few days.
•
If a repair is necessary, the HP Customer Care Center will
make arrangements to fix your computer.
These services are covered during the warranty period.
®
desktop (to
There are a few limitations and exclusions to this warranty
(as well as some important details), which are described in
the "Hardware Limited Warranty" section.
The information contained herein is subject to change
without notice.
Copyright © 2004–2007 Hewlett-Packard Development
Company, L.P.
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