Page 1 U S E R G U I D E P L A T I N U M E D I T I O N...
Page 3: Table Of Contents
Identifying your model ........16 Gateway model and serial number ......16 Microsoft Certificate of Authenticity .
Page 4 Cleaning the keyboard ........76 Cleaning the notebook screen .......76 www.gateway.com...
Page 5 Telephone support ......... . 112 Before calling Gateway Customer Care ..... . 112 Telephone numbers .
Page 6 ............129 www.gateway.com...
Page 7: Getting Help
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help...
Page 8 Chapter 1: Getting Help Thank you for purchasing our notebook! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new notebook. Each and every Gateway notebook...
Page 9: Gateway Web Site
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway Support Web site at support.gateway.com.
Page 10 Notebook Computers specifications, and guides for all Gateway notebooks. Product Support Click to view a list of all the products that Gateway Product Support supports. Downloads Click to get the latest software updates for BIOS and driver Downloads upgrades.
Page 11: Help And Support
Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. To start Help and Support: ■...
Page 12: Searching For A Topic
To fix the problem, click on that icon to open BigFix. To start BigFix: ■ Click , then click Start All Programs Accessories System Tools BigFix To learn more about using BigFix: ■ From the BigFix program, click , then click Help Tutorial www.gateway.com...
Page 13: Using Your Computer Guide
Click , then click Start All Programs Gateway Documentation Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a...
Page 14 Chapter 1: Getting Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...
Page 15: Checking Out Your Gateway Notebook
Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook’s model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories...
Page 16: Front
Chapter 2: Checking Out Your Gateway Notebook Front Headphone jack Speaker Speaker LCD panel Battery Microphone jack release charge latch indicator Power indicator Component Icon Description Speakers Provide audio output when headphones or amplified speakers are not plugged in. LCD panel release Slide to open the LCD panel.
Page 17: Left
40. This drive may be a combination DVD/CD-RW or multi-format DVD±RW drive. To determine the type of drive in the notebook, examine the drive tray’s plastic cover and compare the logo to those listed in “Identifying drive types” on page www.gateway.com...
Page 18: Right
Chapter 2: Checking Out Your Gateway Notebook Right Memory USB ports PC Card slot card reader Ethernet jack USB ports IEEE 1394 port Modem jack Component Icon Description PC Card slot Insert one Type II PC Card into this slot. For more information, see “Adding and removing a PC Card”...
Page 19: Back
Component Icon Description Power connector Plug the AC adapter cable into this connector. Monitor port Plug an analog VGA monitor or projector into this port. For more information, see “Viewing the display on a projector or monitor” on page www.gateway.com...
Page 20: Bottom
Chapter 2: Checking Out Your Gateway Notebook Bottom Battery Memory bay Battery lock Battery latch System label Hard drive Component Icon Description Battery latch Slide to release the battery. For more information, see “Changing batteries” on page Battery Provides power when the notebook is not plugged into AC power.
Page 21: Keyboard Area
“Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Keyboard Provides all the features of a full-sized, computer keyboard.
Page 22: Identifying Your Model
Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: support.gateway.com...
Page 23: Finding Your Specifications
Finding your specifications For more information about your notebook, such as memory size, memory type, and hard drive size, visit Gateway’s Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. For more information, see “Gateway Web site”...
Page 24 Chapter 2: Checking Out Your Gateway Notebook Laser printers and cartridges are more expensive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer.
Page 25: Getting Started
Chapter 3 Getting Started • Installing the battery • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators •...
Page 26: Installing The Battery
If the battery life seems short even after being charged for three hours, the battery may need to be recalibrated. For information on recalibrating the battery, see “Recalibrating the battery” on page www.gateway.com...
Page 27 Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.
Page 28: Protecting From Power Source Problems
Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at support.gateway.com.
Page 29: Connecting The Dial-Up Modem
Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines. Start your notebook, then start your communications program. www.gateway.com...
Page 30: Connecting To A Cable Or Dsl Modem Or To An Ethernet Network
To connect to a cable or DSL modem or to an Ethernet network: Insert one end of the network cable into the network jack the right side of your notebook. Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. Start your notebook. www.gateway.com...
Page 31: Starting Your Notebook
Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. If you are starting your notebook for the first time, follow the on-screen instructions to set up your notebook.
Page 32: Waking Up Your Notebook
For more information about changing the power button mode, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your notebook To turn off your notebook: Click , then click .
Page 33: Restarting (Rebooting) Your Notebook
2 Unplug the power cord and remove the battery for more than 10 seconds. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com...
Page 34: Status Indicators
LED blinking - The hard drive is in use. ■ LED off - The hard drive is not in use. ■ Important If none of the indicators are on, you may need to press to toggle the status lights on and off. www.gateway.com...
Page 35: Using The Keyboard
Navigation keys Numeric keypad Application key Windows key Arrow keys Tips & Tricks You can attach an external keyboard to the notebook using a USB port. You do not need to shut down the notebook to connect a USB keyboard. www.gateway.com...
Page 36: Key Types
(Explorer utility). Press the key in combination with a colored system key to perform a specific action. Numeric keypad Use these keys to type numbers when the numeric keypad is turned on. Press to turn on the numeric keypad. www.gateway.com...
Page 37: System Key Combinations
Standby mode. For more information, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Toggle the notebook display in the following order: The LCD ■...
Page 38 Play or pause the CD or DVD. Stop playing the CD or DVD. Skip back one CD song or DVD track. Skip ahead one CD song or DVD track. Increase the brightness of the display. Decrease the brightness of the display. www.gateway.com...
Page 39 Mute the sound. Press the key combination again to restore the sound. For more information, see “Adjusting the volume” on page Increase volume. For more information, see “Adjusting the volume” on page Decrease volume. For more information, see “Adjusting the volume” on page www.gateway.com...
Page 40: Using The Ez Pad Touchpad
You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects. www.gateway.com...
Page 41 “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. To... Do this...
Page 42 For more information, see “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com...
Page 43: Adjusting The Volume
Tips & Tricks For instructions on how to adjust the volume in Windows, see “Adjusting the Volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com...
Page 44: Turning Your Wireless Radio On Or Off
Your Gateway notebook may have wireless networking built-in. To turn the wireless radio on or off: ■...
Page 45: Using Drives And Ports
Chapter 4 Using Drives and Ports • Using DVD drives • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector • Viewing the display on a television • Connecting a video camera to your notebook...
Page 46: Using The Dvd Drive
CDs on your notebook. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...
Page 47: Inserting A Cd Or Dvd
When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. Push the tray in until it is closed. www.gateway.com...
Page 48: Playing A Cd
For more information about playing CDs, see “Using Windows Media Player” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Playing a DVD A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity.
Page 49: Using The Memory Card Reader
Using a memory card To access a file on a memory card: Click , then click Start My Computer Double-click the drive letter (for example, the E: drive), then double-click the file name. www.gateway.com...
Page 50: Removing A Memory Card
Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information. www.gateway.com...
Page 51 Stop -OR- Turn off your notebook. Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. Release the eject button by pressing the PC Card eject button once. www.gateway.com...
Page 52: Viewing The Display On A Projector Or Monitor
To use a projector or external monitor: Turn off your notebook. Plug the projector or monitor cable into the VGA port on your notebook. For the location of the VGA port, see “Back” on page Turn on your notebook. www.gateway.com...
Page 53 After the driver is installed, right-click any empty space on the desktop, then click . The Display Properties dialog box Properties opens. Click the tab. Settings Right-click the second monitor icon (labeled 2), then click Attached Click Apply Adjust properties such as Screen Resolution Color Quality necessary. Click www.gateway.com...
Page 54: Viewing The Display On A Television
S-Video out jack on your notebook. For the location of the S-Video out jack on your notebook see “Left” on page Connect the other end of the cable to the Video in jack on your television or VCR. Turn on the television or VCR. Start your notebook. www.gateway.com...
Page 55 Start Control Panel If your Control Panel is in Category View, click Appearance and Themes Click/Double-click the icon. The Display Properties dialog box Display opens. Click the tab. Settings Click . The Multiple Monitors Properties dialog box opens. Advanced www.gateway.com...
Page 56 Enable TV Apply Important If the Enable TV and TV buttons are grayed out, your notebook has not detected the television. Make sure that the television is turned on and connected correctly. www.gateway.com...
Page 57: Modifying Television Settings
Displays The TV Properties dialog box opens. Important If you are traveling internationally, you may need to change the video standard. For example, many televisions in Asia use PAL instead of NTSC. Modify the settings, then click www.gateway.com...
Page 58: Connecting A Video Camera To Your Notebook
Tips & Tricks For more information about editing video, see “Editing videos” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com...
Page 59: Managing Power
Chapter 5 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery...
Page 60: Monitoring The Battery Charge
Chapter 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power.
Page 61: Recharging The Battery
For more information, see “Changing notebook power settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Recalibrating the battery If your notebook unexpectedly goes into Standby mode while you are using it but the battery charge is not low, you may need to recalibrate your battery.
Page 62: Changing Batteries
Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.
Page 63 Slide the battery lock to the unlocked position. Slide the battery release latch, then slide the battery out of the notebook. Slide a recharged battery into the notebook until it snaps into place. Slide the battery lock to the locked position. www.gateway.com...
Page 64: Extending Battery Life
“Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Close the LCD panel to turn off the display while you are not using your notebook.
Page 65: Using Alternate Power Sources
For more information about traveling with your notebook, see “Traveling with your notebook” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using alternate power sources To extend battery life, use alternate power sources whenever possible.
Page 66 Enter Standby mode Press Enter Hibernate Click Start, then click mode (must be Turn Off Computer. Press and hold activated) , then click Hibernate. HIFT In Standby or Exit Standby or Press the power button. Hibernate mode Hibernate mode www.gateway.com...
Page 67: Upgrading Your Notebook
Chapter 6 Upgrading Your Notebook • Adding and replacing memory • Replacing the hard drive...
Page 68: Preventing Static Electricity Discharge
■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your workbench or other grounded connection. ■ Touch a bare metal surface on your workbench or other grounded object. www.gateway.com...
Page 69: Adding Or Replacing Memory
Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in the slot. Use only memory modules designed for your Gateway notebook for upgrading your memory. Memory bay...
Page 70 Chapter 6: Upgrading Your Notebook With a small Phillips screwdriver, remove the keyboard screw and put it in a safe place. Tips & Tricks The screw hole is marked with a K. Screw www.gateway.com...
Page 71 Adding or replacing memory Loosen the six memory bay cover screws (these screws cannot be removed), then remove the memory bay cover. www.gateway.com...
Page 72 Chapter 6: Upgrading Your Notebook If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Pull the memory module out of the slot. www.gateway.com...
Page 73 Important Use only memory modules designed for your Gateway notebook. Gently push the module down until it clicks in place. Replace the memory bay cover, then tighten the cover screws. Replace the keyboard screw.
Page 74: Replacing The Hard Drive Kit
Hard drive To replace the hard drive kit: Create a Drivers and Applications Recovery disc using the procedure found in the Using Gateway System Recovery online guide. To access this guide, click , then click Start All Programs...
Page 75 If your new hard drive already includes the hard drive cover, go to Step -OR- If you need to move the hard drive cover from your old hard drive to your new hard drive, go to Step www.gateway.com...
Page 76 Insert the new drive label side up onto the cover so the screw holes line up. Replace the screws that secure the cover to the drive. Slide the new hard drive kit into your notebook, then replace the cover screws. www.gateway.com...
Page 77 Insert the battery, then turn your notebook over. Connect the power adapter, modem cable, and network cable, then turn on your notebook. For instructions on installing Windows, your drivers, and your applications, see the Using Gateway System Recovery online guide you printed in Step www.gateway.com...
Page 78 Chapter 6: Upgrading Your Notebook www.gateway.com...
Page 79: Maintaining Your Notebook
Chapter 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system...
Page 80: Caring For Your Notebook
Do not block the ventilation fan slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. ■ When storing your notebook for an extended period of time, unplug AC power and remove the battery after discharging it partway. www.gateway.com...
Page 81: Cleaning Your Notebook
With your notebook turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of your notebook. www.gateway.com...
Page 82: Cleaning The Keyboard
A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com...
Page 83: Protecting Your Notebook From Viruses
For more information about modifying security settings, see “Modifying Security Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and For more information about protecting your notebook Support against viruses, click Start, then click Help and Support.
Page 84: Using Norton Internet Security
Chapter 7: Maintaining Your Notebook Using Norton Internet Security Your new Gateway computer may have Norton Internet Security installed. Scanning for and removing viruses To scan for viruses: Click , then click Start All Programs Norton Internet Security Norton . Norton Internet Security opens.
Page 85 Protecting your notebook from viruses Click Norton AntiVirus Click Scan for Viruses Click the type of scan you want to make in the Scan for Viruses area. www.gateway.com...
Page 86 Norton . Norton Internet Security opens. Internet Security Click . The LiveUpdate wizard opens. LiveUpdate Follow the on-screen instructions to update your Norton Internet Security program with the latest virus protection files. When the program has finished, click Finish www.gateway.com...
Page 87: Using Mcafee Securitycenter
Protecting your notebook from viruses Using McAfee SecurityCenter Your new Gateway computer may have the McAfee SecurityCenter installed. The McAfee SecurityCenter includes the following components: ■ McAfee VirusScan is an anti-virus subscription service. You can use VirusScan to protect your computer from viruses, worms, Trojan horses, and hybrid attacks.
Page 88 Chapter 7: Maintaining Your Notebook Starting McAfee SecurityCenter To start McAfee SecurityCenter: ■ Click , then click Start All Programs McAfee McAfee Security Center McAfee SecurityCenter opens. www.gateway.com...
Page 89 Protecting your notebook from viruses Scanning for and removing viruses To scan for viruses: Start McAfee SecurityCenter. Click virusscan Click Scan My Computer for Viruses www.gateway.com...
Page 90 Click . The McAfee SecurityCenter Updates wizard opens. Update Click Check Now If it is time to extend your subscription, an alert appears on your screen. Click to extend your subscription and Renew my subscription continue updating McAfee SecurityCenter. www.gateway.com...
Page 91: Updating Windows
Windows Update Follow the on-screen instructions. Help and For more information about Windows Update in Support Windows XP, click Start, then click Help and Support. Type the keyword Windows Update in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 92: Restoring Your System
If a program or device on your notebook is not working correctly, you may need to reinstall your applications or drivers. To reinstall your applications or drivers: Click , then click Start All Programs System Recovery Application & Driver Recovery Follow the on-screen instructions. www.gateway.com...
Page 93: Restoring Your Notebook To The Original Configuration
If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your notebook to the original configuration. To restore your notebook to the original configuration: Turn on your notebook, then press F11. Follow the on-screen instructions. www.gateway.com...
Page 94 Chapter 7: Maintaining Your Notebook www.gateway.com...
Page 95: Troubleshooting
Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems...
Page 96: Safety Guidelines
Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. www.gateway.com...
Page 97: First Steps
Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.
Page 98: Troubleshooting
Click/Double-click , click the tab, then click System Hardware . The Device Manager window opens. Device Manager Click , then click . Double-click View Resources by type Interrupt . All IRQs and their hardware assignments are request (IRQ) displayed. www.gateway.com...
Page 99: Display
For instructions on changing the screen resolution, see “Adjusting the screen resolution” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The text on the display is dim or difficult to read ■...
Page 100: Dvd Drives
LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
Page 101 Windows, see “Adjusting the volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that Mute controls are turned off. For more information about the mute setting, see “System key combinations”...
Page 102 See “Inserting a CD or DVD” on page 41 for the location of the manual eject hole. www.gateway.com...
Page 103: File Management
For instructions on deleting unnecessary files, see “Using Disk Cleanup” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the...
Page 104: Internet
“Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be accessed, or you see a “General failure reading drive C” error message ■...
Page 105 ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. www.gateway.com...
Page 106: Keyboard
Make sure that the memory module is inserted correctly in the memory bay slot. For more information, see “Adding or replacing memory” on page ■ Use a third-party diagnostic program to help determine if a memory module is failing. www.gateway.com...
Page 107: Memory Card Reader
Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■ Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. www.gateway.com...
Page 108 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure. www.gateway.com...
Page 109 The modem is not recognized by your notebook ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook. See “Right” on page 12 to make sure that the connections have been made correctly. www.gateway.com...
Page 110 , then click the arrow. The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and www.gateway.com...
Page 111: Mouse
Try a mouse you know is working to make sure that the mouse port works. The external mouse works erratically ■ Clean the mouse. ■ Some mouse pad patterns “confuse” optical mice. Try the mouse on a different surface. www.gateway.com...
Page 112: Networks
(1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed. You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. www.gateway.com...
Page 113: Passwords
The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■...
Page 114: Power
“Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that the battery is installed correctly. For more information, see “Installing the battery”...
Page 115: Printer
Right-click the name of the printer you want to be the default printer, then click Set as Default Printer ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. www.gateway.com...
Page 116: Sound
You are not getting sound from the built-in speakers ■ Make sure that headphones are not plugged into the headphone jack. ■ Make sure that the volume control on your notebook is turned up. For more information, see “System key combinations” on page www.gateway.com...
Page 117: Status Indicators
“Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The pointer moves unexpectedly ■ Clean the touchpad with a damp cloth (water only) and wipe it dry.
Page 118: Video
Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.
Page 119: Telephone Numbers
If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
Page 120: Self-Help
888-888-2075 (US) systems. 888-387-7752 (Canada) Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library.
Page 121: Tutoring
Telephone support Tutoring Answers by Gateway is a fee-based telephone service that provides answers to all of your “How do I” questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service description...
Page 122 Chapter 8: Troubleshooting www.gateway.com...
Page 123: A Safety, Regulatory, And Legal Information
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Environmental information • Notices...
Page 124: Important Safety Information
Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.
Page 125: Regulatory Compliance Statements
(which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
Page 126 Caution Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Caution Only use drivers approved for the country in which the device will be used.
Page 127: United States Of America
Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook.
Page 128 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
Page 129 www.gateway.com...
Page 130 Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.
Page 131 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...
Page 132: Japanese Notice
Japanese Modem Notice Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
Page 133: Environmental Information
■ In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. ■...
Page 134 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Page 135: Index
PC Card slot removing memory card removing PC Card battery slots alternate power sources troubleshooting memory card changing troubleshooting PC Card charge indicator types of memory cards supported charge status charging carrying case conserving power icons cleaning installing www.gateway.com...
Page 136 USB port broadband Internet digital video camera cable modem connecting dial-up modem IEEE 1394 port digital camera directional keys digital video camera display DSL modem properties Ethernet switching www.gateway.com...
Page 137 Gateway Web site external monitor help EZ Pad touchpad Help and Support See touchpad online help Using Your Computer double-clicking dragging faxes drivers troubleshooting updating files drives opening DVD/CD-RW troubleshooting DVD±RW finding hard drive Help and Support topics...
Page 138 LCD/CRT system key keyboard lock buttons Kensington cable cleaning connecting features maintenance locating cleaning troubleshooting virus protection USB port Windows Update keys McAfee SecurityCenter application memory arrow battery status installing brightness purchasing www.gateway.com...
Page 139 MP3 player removing memory cards slot multimedia troubleshooting adjusting volume PCMCIA card playing DVD See PC Card using DVD drive using Windows Media Player memory cards muting sound playing audio CD navigation keys pointer network identifying www.gateway.com...
Page 140 SO-DIMM See memory See memory sound rebooting notebook adjusting recalibrating battery controls recharging battery muting www.gateway.com...
Page 141 Pad Lock selecting screen objects power training toggle on or off troubleshooting classroom Support Gateway Learning Libraries getting specifications Learn With Gateway using troubleshooting surge protector audio Suspend automated system S-Video (TV) out device installation...
Page 142 Web site Web site connection speed Gateway turning off Windows notebook wireless network Product Key Code turning on restoring notebook updating wireless network Windows Media Player...
Page 144 MAN BLADE PLATINUM USR GDE R111/05...

This manual is also suitable for:

Mx6650h M360 M365 6000 series

Gateway MX6650 - Pentium M 1.86 GHz User Manual

1 Getting Help

2 Checking out Your Gateway Notebook

3 Getting Started

4 Using Drives and Ports

5 Managing Power

6 Upgrading Your Notebook

7 Maintaining Your Notebook

8 Troubleshooting

A Safety, Regulatory, and Legal Information

Index

Quick Links

Troubleshooting

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Summary of Contents for Gateway MX6650 - Pentium M 1.86 GHz

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Table of Contents