Gateway 6010GZ - Celeron M 1.4 GHz User Manual
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Gateway 6010GZ - Celeron M 1.4 GHz User Manual

Gateway 6010GZ - Celeron M 1.4 GHz User Manual

Gateway 6010gz: user guide
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Summary of Contents for Gateway 6010GZ - Celeron M 1.4 GHz

  • Page 3: Table Of Contents

    Identifying your model ........16 Gateway model and serial number ......16 Microsoft Certificate of Authenticity .
  • Page 4 ....... .61 .......73 www.gateway.com...
  • Page 5 Telephone support ......... . 106 Before calling Gateway Customer Care ..... . 106 Telephone numbers .
  • Page 6 ............123 www.gateway.com...

  • Page 7: Getting Help

    Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help...
  • Page 8 Chapter 1: Getting Help Thank you for purchasing our notebook! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new notebook. Each and every Gateway notebook...

  • Page 9: Gateway Web Site

    Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■...
  • Page 10 . To view support documents for Computers Select Your Computer Product to access product documentation, to view a list of all the products that Gateway to walk through a step-by-step to view information about your account and to view and purchase upgrades for your notebook.

  • Page 11: Help And Support

    Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. To start Help and Support: ■...

  • Page 12: Searching For A Topic

    To start BigFix: ■ Click Start All Programs To learn more about using BigFix: ■ From the BigFix program, click button. Accessories System Tools , then click Help www.gateway.com box. Search box. You Search list. Search Results , then click BigFix Tutorial...

  • Page 13: Using Your Computer Guide

    You can access most online help information by selecting a topic from a menu or by clicking a Using Your Computer guide , then click Gateway Documentation button. Help www.gateway.com Help...
  • Page 14 Chapter 1: Getting Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...

  • Page 15: Checking Out Your Gateway Notebook

    Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook’s model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories...

  • Page 16: Front

    Chapter 2: Checking Out Your Gateway Notebook Front Speaker LCD panel release Component Icon Speakers LCD panel release latch Battery charge indicator Power indicator Microphone jack Headphone jack Headphone jack Battery Microphone jack charge latch indicator Power indicator Description Provide audio output when headphones or amplified speakers are not plugged in.

  • Page 17: Left

    “Identifying drive types” on page www.gateway.com DVD drive “Viewing the display on a 40. This drive may be a...

  • Page 18: Right

    Chapter 2: Checking Out Your Gateway Notebook Right PC Card slot IEEE 1394 port Component Icon PC Card slot IEEE 1394 port Memory card reader USB ports Memory USB ports card reader Ethernet jack Description Insert one Type II PC Card into this slot. For more information, see “Adding and removing a PC Card”...

  • Page 19: Back

    “Connecting the dial-up modem” on page Description Plug the AC adapter cable into this connector. Plug an analog VGA monitor or projector into this port. For more information, see “Viewing the display on a projector or monitor” on page www.gateway.com Back Monitor port...

  • Page 20: Bottom

    Chapter 2: Checking Out Your Gateway Notebook Bottom Battery latch System label Hard drive Component Icon Battery latch Battery Memory bay Battery lock System label Hard drive bay Battery Memory bay Description Slide to release the battery. For more information, see “Changing batteries”...

  • Page 21: Keyboard Area

    “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Provides all the features of a full-sized, computer keyboard.

  • Page 22: Identifying Your Model

    Important Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone:...

  • Page 23: Finding Your Specifications

    Finding your specifications For more information about your notebook, such as memory size, memory type, and hard drive size, visit Gateway’s Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. For more information, see “Gateway Web site”...
  • Page 24 Chapter 2: Checking Out Your Gateway Notebook Laser printers and cartridges are more expensive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer.

  • Page 25: Getting Started

    Chapter 3 Getting Started • Installing the battery • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators •...

  • Page 26: Installing The Battery

    If the battery life seems short even after being charged for three hours, the battery may need to be recalibrated. For information on recalibrating the battery, see page www.gateway.com “Recalibrating the battery” on...
  • Page 27 Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.

  • Page 28: Protecting From Power Source Problems

    Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at support.gateway.com.

  • Page 29: Connecting The Dial-Up Modem

    The modem will not work with digital or PBX telephone lines. Start your notebook, then start your communications program. Connecting the dial-up modem To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. www.gateway.com on the...

  • Page 30: Connecting To A Cable Or Dsl Modem Or To An Ethernet Network

    To connect to a cable or DSL modem or to an Ethernet network: Insert one end of the network cable into the network jack the right side of your notebook. Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. Start your notebook. www.gateway.com...

  • Page 31: Starting Your Notebook

    For more information about changing the power button mode, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com Starting your notebook...

  • Page 32: Waking Up Your Notebook

    “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. . The Turn Off Computer dialog Turn Off Computer If for some reason you cannot use the Turn Off Computer...

  • Page 33: Restarting (Rebooting) Your Notebook

    If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1 Press and hold the power button for about five seconds, then release it. 2 Unplug the power cord and remove the battery for more than 10 seconds. www.gateway.com...

  • Page 34: Status Indicators

    LED blinking - The hard drive is in use. ■ LED off - The hard drive is not in use. ■ If none of the indicators are on, you may need to press to toggle the status lights on and off. www.gateway.com Hard drive...

  • Page 35: Using The Keyboard

    Tips & Tricks Application key You can attach an external keyboard to the notebook using a USB port. You do not need to shut down the notebook to connect a USB keyboard. www.gateway.com Using the keyboard Navigation keys Arrow keys...

  • Page 36: Key Types

    Use these keys to type numbers when the numeric keypad is turned on. Press numeric keypad. www.gateway.com to perform actions may open help. (Run utility), and to turn on the...

  • Page 37: System Key Combinations

    Standby mode. For more information, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Toggle the notebook display in the following order: The LCD ■...
  • Page 38 Play or pause the CD or DVD. Stop playing the CD or DVD. Skip back one CD song or DVD track. Skip ahead one CD song or DVD track. Increase the brightness of the display. Decrease the brightness of the display. www.gateway.com...
  • Page 39 Mute the sound. Press the key combination again to restore the sound. For more information, see the volume” on page Increase volume. For more information, see the volume” on page Decrease volume. For more information, see the volume” on page www.gateway.com Using the keyboard “Adjusting “Adjusting “Adjusting...

  • Page 40: Using The Ez Pad Touchpad

    You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects. Touchpad Scroll zone Right button www.gateway.com...

  • Page 41: Using The Touchpad

    “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com Using the EZ Pad touchpad...
  • Page 42 For more information, see “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com Position the pointer over the object.

  • Page 43: Adjusting The Volume

    For instructions on how to adjust the volume in Windows, see “Adjusting the Volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com Adjusting the volume...

  • Page 44: Turning Your Wireless Radio On Or Off

    Chapter 3: Getting Started Turning your wireless radio on or Warning Warning Your Gateway notebook may have wireless networking built-in. To turn the wireless radio on or off: ■ Press F + F2. The wireless status indicator turns on or off. For the...

  • Page 45: Using Drives And Ports

    Chapter 4 Using Drives and Ports • Using DVD drives • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector • Viewing the display on a television • Connecting a video camera to your notebook...

  • Page 46: Using The Dvd Drive

    You can use your notebook to enjoy a wide variety of multimedia features. Important Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...

  • Page 47: Inserting A Cd Or Dvd

    When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. www.gateway.com Using the DVD drive...

  • Page 48: Playing A Cd

    For more information about playing CDs, see “Using Windows Media Player” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For more information about playing DVDs, see “Using Windows Media Player”...

  • Page 49: Using The Memory Card Reader

    To access a file on a memory card: Click , then click Start Double-click the drive letter (for example, the E: drive), then double-click the file name. Using the memory card reader My Computer www.gateway.com ® ® , Memory Stick Pro...

  • Page 50: Removing A Memory Card

    PC Card manufacturer’s documentation for further information. Do not use the remove hardware to remove the memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook. www.gateway.com icon in the taskbar...
  • Page 51 If the remove hardware icon does not appear on the taskbar, click the show hidden icons Release the eject button by pressing the PC Card eject button once. Adding and removing a PC Card icon in the taskbar, the PC Card www.gateway.com button.

  • Page 52: Viewing The Display On A Projector Or Monitor

    To use a projector or external monitor: Turn off your notebook. Plug the projector or monitor cable into the VGA port on your notebook. For the location of the VGA port, see Turn on your notebook. www.gateway.com “Back” on page...
  • Page 53 Settings Right-click the second monitor icon (labeled 2), then click Click Apply Adjust properties such as necessary. Click Viewing the display on a projector or monitor . The Display Properties dialog box Properties tab. Screen Resolution www.gateway.com Attached Color Quality...

  • Page 54: Viewing The Display On A Television

    DVD. DVD playback to a VCR will be scrambled by copyright protection software. “Left” on page www.gateway.com...
  • Page 55 Click/Double-click the opens. Click the tab. Settings Click . The Multiple Monitors Properties dialog box opens. Advanced Viewing the display on a television . The Control Panel window opens. Control Panel icon. The Display Properties dialog box Display www.gateway.com Appearance and...
  • Page 56 If the Enable TV and TV buttons are grayed out, your notebook has not detected the television. Make sure that the television is turned on and connected correctly. www.gateway.com Enable TV...

  • Page 57: Modifying Television Settings

    On the Multiple Monitors Properties dialog box Displays tab, click Important Modify the settings, then click Viewing the display on a television If you are traveling internationally, you may need to change the video standard. For example, many televisions in Asia use PAL instead of NTSC. www.gateway.com...

  • Page 58: Connecting A Video Camera To Your Notebook

    For more information about editing video, see “Editing videos” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com ®...

  • Page 59: Managing Power

    Chapter 5 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery...

  • Page 60: Monitoring The Battery Charge

    Chapter 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power.

  • Page 61: Recharging The Battery

    Power Options Properties dialog box. For more information, see “Changing notebook power settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. menu. , then select menu, then highlight Exit Saving Changes www.gateway.com...

  • Page 62: Changing Batteries

    Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.
  • Page 63 Slide the battery lock to the unlocked position. Slide the battery release latch, then slide the battery out of the notebook. Slide a recharged battery into the notebook until it snaps into place. Slide the battery lock to the locked position. www.gateway.com Changing batteries...

  • Page 64: Extending Battery Life

    “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For more information about using Hibernate mode, see “Changing notebook power settings” in Using Your Computer which has been included on your hard drive.

  • Page 65: Using Alternate Power Sources

    For more information about traveling with your notebook, see “Traveling with your notebook” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com Extending battery life...
  • Page 66 Enter Standby mode Enter Hibernate mode (must be activated) In Standby or Exit Standby or Hibernate mode Hibernate mode ...then Press Click Start, then click Turn Off Computer. Press and hold , then click Hibernate. HIFT Press the power button. www.gateway.com...

  • Page 67: Upgrading Your Notebook

    Chapter 6 Upgrading Your Notebook • Adding and replacing memory • Replacing the hard drive...

  • Page 68: Preventing Static Electricity Discharge

    To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook and unplug the power cord, modem cable, and network cable before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the notebook. www.gateway.com...

  • Page 69: Adding Or Replacing Memory

    Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in the slot. Use only memory modules designed for your Gateway notebook for upgrading your memory. To add or replace memory modules:...
  • Page 70 Chapter 6: Upgrading Your Notebook With a small Phillips screwdriver, remove the keyboard screw and put it in a safe place. Tips & Tricks The screw hole is marked with a K. www.gateway.com Screw...
  • Page 71 Adding or replacing memory Loosen the six memory bay cover screws (these screws cannot be removed), then remove the memory bay cover. www.gateway.com...
  • Page 72 Chapter 6: Upgrading Your Notebook If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Pull the memory module out of the slot. www.gateway.com...
  • Page 73 Important Use only memory modules designed for your Gateway notebook. Gently push the module down until it clicks in place. Replace the memory bay cover, then tighten the cover screws. Replace the keyboard screw.

  • Page 74: Replacing The Hard Drive Kit

    To replace the hard drive kit: Create a Drivers and Applications Recovery disc using the procedure found in the Using Gateway System Recovery online guide. To access this guide, click Recovery Help Manual Print the Using Gateway System Recovery online guide for use in Step Back up any data you want to transfer to the new hard drive.
  • Page 75 If your new hard drive already includes the hard drive cover, go to Step -OR- If you need to move the hard drive cover from your old hard drive to your new hard drive, go to Replacing the hard drive kit Step www.gateway.com “Changing batteries”...
  • Page 76 Insert the new drive label side up onto the cover so the screw holes line up. Replace the screws that secure the cover to the drive. Slide the new hard drive kit into your notebook, then replace the cover screws. www.gateway.com Screws...
  • Page 77 Connect the power adapter, modem cable, and network cable, then turn on your notebook. For instructions on installing Windows, your drivers, and your applications, see the Using Gateway System Recovery online guide you printed in Step Replacing the hard drive kit...
  • Page 78 Chapter 6: Upgrading Your Notebook www.gateway.com...

  • Page 79: Maintaining Your Notebook

    Chapter 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system...

  • Page 80: Caring For Your Notebook

    Do not block the ventilation fan slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. ■ When storing your notebook for an extended period of time, unplug AC power and remove the battery after discharging it partway. www.gateway.com...

  • Page 81: Cleaning Your Notebook

    When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. www.gateway.com Cleaning your notebook...

  • Page 82: Cleaning The Keyboard

    Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. www.gateway.com...

  • Page 83: Protecting Your Notebook From Viruses

    For more information about modifying security settings, see “Modifying Security Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For more information about protecting your notebook against viruses, click Start, then click Help and Support.
  • Page 84 Chapter 7: Maintaining Your Notebook To scan for viruses: Click Start All Programs Internet Security Click Norton AntiVirus Norton Internet Security . Norton Internet Security opens. www.gateway.com , then click Norton...
  • Page 85 Make sure that you are connected to the Internet. Click Start All Programs . Norton Internet Security opens. Internet Security Protecting your notebook from viruses Norton Internet Security www.gateway.com , then click Norton...

  • Page 86: Updating Windows

    . The LiveUpdate wizard opens. , then click Windows Update For more information about Windows Update in Windows XP, click Start, then click Help and Support. Type the keyword Windows Update in the HelpSpot Search box www.gateway.com Finish , then click the arrow.

  • Page 87: Restoring Your System

    For more information about System Restore, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search box , then click the arrow. System Recovery www.gateway.com Restoring your system , then click System , then click...

  • Page 88: Restoring Your Notebook To The Original Configuration

    If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your notebook to the original configuration. To restore your notebook to the original configuration: Turn on your notebook, then press F11. Follow the on-screen instructions. www.gateway.com...

  • Page 89: Troubleshooting

    Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems...

  • Page 90: Safety Guidelines

    “Preventing static electricity discharge” on Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. www.gateway.com...

  • Page 91: First Steps

    Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

  • Page 92: Troubleshooting

    , click the System . The Device Manager window opens. , then click Resources by type . All IRQs and their hardware assignments are www.gateway.com 104. 102. “DVD drives” on page . The Control Panel window tab, then click Hardware .

  • Page 93: Display

    For instructions on changing the screen resolution, see “Adjusting the screen resolution” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. “System key combinations” on page www.gateway.com...

  • Page 94: Dvd Drives

    LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
  • Page 95 Windows, see “Adjusting the volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that Mute controls are turned off. For more information about the mute setting, see ■...
  • Page 96 See DVD” on page 41 For instructions on playing a DVD, see page for the location of the manual eject hole. www.gateway.com “Cleaning CDs or DVDs” “Playing a DVD” on “Inserting a CD or...

  • Page 97: File Management

    For instructions on deleting unnecessary files, see “Using Disk Cleanup” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. All deleted files will be lost when you empty the Recycle Bin.

  • Page 98: Internet

    For instructions on fixing hard drive problems, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. to make sure that the connections have been www.gateway.com...
  • Page 99 People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. to make sure that the connections have “Modem (dial-up)” on page www.gateway.com Troubleshooting , then click the arrow.

  • Page 100: Keyboard

    Make sure that the memory module is inserted correctly in the memory bay slot. For more information, see memory” on page ■ Use a third-party diagnostic program to help determine if a memory module is failing. “System key combinations” www.gateway.com “Adding or replacing...

  • Page 101: Memory Card Reader

    For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. “Right” on page 12 www.gateway.com Troubleshooting “Right” on page 12 to make...
  • Page 102 Phone and Modem Options tab. For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box arrow. www.gateway.com . The Control Panel window Printers icon, then click , then click the Edit...
  • Page 103 ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook. See page 12 to make sure that the connections have been made correctly. www.gateway.com Troubleshooting “Internet” on “Right” on...
  • Page 104 For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box , then click the arrow. www.gateway.com . The Control Panel window Printers icon, then click . The Modem Properties .

  • Page 105: Mouse

    , then click Control Panel Phone and Modem Options tab. tab, then adjust the Modem twice to close the Phone and Modem Options dialog box. 105. www.gateway.com Troubleshooting . The Control Panel window Printers icon, then click Properties control. Speaker volume...

  • Page 106: Networks

    (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed. You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. www.gateway.com...

  • Page 107: Passwords

    The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■...

  • Page 108: Power

    “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. “Installing the battery” on page “Recalibrating the battery” on page www.gateway.com...

  • Page 109: Printer

    You see a “Printer queue is full” error message ■ Make sure that the printer is not set to work offline. , then click Control Panel Printers and Faxes Set as Default Printer www.gateway.com Troubleshooting . The Control Panel window Printers icon. The Printers and...

  • Page 110: Sound

    For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooter in the Search box , then click the arrow. “System key combinations” on page www.gateway.com . The Control Panel window Printers icon. The Printers and , click...

  • Page 111: Status Indicators

    For instructions on how to adjust the touchpad settings, see “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com Troubleshooting +F1 to toggle...

  • Page 112: Video

    Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.

  • Page 113: Telephone Numbers

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 114: Self-Help

    Sales Get information about available systems. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library.

  • Page 115: Tutoring

    Tutoring Answers by Gateway answers to all of your “How do I” questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service description Gateway A variety of courses and tutorials are Learning available on CD.
  • Page 116 Chapter 8: Troubleshooting www.gateway.com...
  • Page 117 Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Environmental information • Notices...

  • Page 118: Important Safety Information

    Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.

  • Page 119: Regulatory Compliance Statements

    (which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
  • Page 120 Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Only use drivers approved for the country in which the device will be used.

  • Page 121: United States Of America

    Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook.
  • Page 122 Caution Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Recycle or dispose of the used notebook properly according to federal, state and local laws.
  • Page 123 Regulatory compliance statements This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. The lamp in this display contains mercury. Do not put in trash. Recycle or dispose as hazardous waste. www.gateway.com...
  • Page 124 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.
  • Page 125 Ringer Equivalence Numbers of all the devices does not exceed 5. Regulatory compliance statements To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. www.gateway.com...

  • Page 126: Japanese Notice

    Japanese Modem Notice Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.

  • Page 127: Www.gateway.com

    ■ In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. ■...
  • Page 128 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
  • Page 129 BigFix BIOS Setup utility brightness brightness keys cable lock cable modem Caps Lock indicator cards carrying case www.gateway.com latch locating managing power monitoring charge purchasing recalibrating recharging release latch replacing battery hard drive memory adjusting...
  • Page 130 CyberLink PowerDVD default printer dial-up modem digital camera digital video camera directional keys display documentation www.gateway.com external speakers Firewire flash drive headphone i.Link IEEE 1394 keyboard microphone modem monitor (VGA) mouse...
  • Page 131 Gateway Web site help Help and Support online help Using Your Computer double-clicking dragging drivers updating drives DVD/CD-RW DVD±RW DVD-RW hard drive identifying drive types multi-format DVD±RW replacing hard drive troubleshooting types DSL modem cleaning creating drive inserting playing troubleshooting...
  • Page 132 Windows label model number labels laser printer latch battery LCD panel release LCD panel cleaning release latch switching display troubleshooting LCD/CRT system key lock Kensington cable maintenance cleaning virus protection Windows Update memory installing purchasing www.gateway.com...
  • Page 133 Norton Internet Security NTSC/PAL jack Num Lock numeric keypad online help opening password PC Card PCMCIA card playing pointer www.gateway.com jack troubleshooting turning off wireless network turning on wireless network status indicator status indicator using files folders LCD panel notebook...
  • Page 134 Help and Support security features serial number setting up shortcut menus shortcuts shutting down notebook SO-DIMM sound www.gateway.com See installing caring for computer general precautions guidelines for troubleshooting static electricity USB port cleaning resolution troubleshooting getting information...
  • Page 135 Gateway Learning Libraries Learn With Gateway troubleshooting audio automated system device installation display DVD drive faxes files general guidelines...
  • Page 136 S-Video out jack troubleshooting video camera virus volume waking up notebook Web site Windows Windows Media Player Windows Security Center wired Ethernet wireless network www.gateway.com connecting protecting against removing adjusting adjusting modem controls muting system keys troubleshooting Gateway Product Key Code...
  • Page 138 MAN M360/365 6000SER GDE R2 7/05...

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