Xerox DocuPrint 155 Troubleshooting Manual page 65

Symptom
Job prints on the wrong
paper, or is otherwise not
as expected.
Job prints correctly on the
right media, but an error
message on the trailer
page indicates a media
error.
Troubleshooting Guide
Probable cause
Paper in the tray and tray
settings do not match.
Job has a job ticket and
specified virtual printer has
SkipJTPreScan set to
True. (Does not apply to
IPDS.)
Job has attributes from
some other source (DSC,
embedded from job ticket,
etc.)
User error in entering print
options from the client
workstation.
There are PostScript
setpagedevice operators in
the job that specify the
media to use, and the job
submission method or
virtual printer specified
other media.
Resolving system problems
Action
• Check the trays and Enter Show Status.
• Change paper in the tray or set the
correct paper type using Set Tray.
• Enter List Virtual Printers.
• Send to another virtual printer with
SkipJTPreScan set to False.
• Enter Show Document Attributes.
• Resend if necessary. Enter Change
Document Attributes to specify desired
attributes.
• Ensure that "Fit to Paper" or an
equivalent selection is not selected in
user print driver.
• Enter Show Document Attributes.
• Resend if necessary using correct
options, or enter Change Document
Attributes to specify the desired
attributes.
• Enter Show Document Attributes to
view the requested media and compare
with output. Then check the PostScript
code of the file. You can enter Examine
Document, but it may be easier to do this
from a user workstation.
• If the job has printed as desired, do
nothing. If you want the job to print using
the media set by the setpagedevice
operators, do not use a job submission
method that creates a job ticket, or use a
virtual printer with SkipJTPreScan set to
True, and no media attributes.
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