Customer Responsibilities; Protect Your Investment - Compaq Presario 6500 - Desktop PC Support Manual

Customer Responsibilities

You may be required to run Compaq-supplied diagnostic programs before a Hardware repair is
scheduled or a replacement part is dispatched. After the troubleshooting, if no Hardware defect is
detected, the service will be charged at Compaq's standard rates.
You are responsible for the security of your own proprietary and confidential information and for
maintaining a procedure external to the products for reconstruction of lost or altered files, data, or
programs.
You should back up all data on your system before calling the Compaq Customer Support Centre for
repair.
In case of pickup for Compaq Repair Centre, you must remove all added accessories and package the
defective unit in the original box.
Obtaining Hardware Warranty Repair Service
For the duration of the hardware warranty, hardware repair service includes Customer-replaceable parts,
Carry-in services, and In Home Pickup and Delivery services, as described below. To obtain hardware
warranty service, you need to call one of the referrals at one of the telephone numbers listed on the
Contact Numbers page in this guide or take your Compaq Presario to an authorised service provider.
You must be prepared to supply proof of purchase.
Customer-replaceable Parts Service
If available in your area, some customer-replaceable parts may be serviced through expedited part
shipment. Compaq will send you the relevant part along with written instructions on how to replace the
defective component. If necessary, Compaq will provide you with telephone assistance. Defective
parts and units must be returned to Compaq within 30 days. Compaq may ask for a credit card as
collateral for the more expensive parts (such as monitors) and will charge you for the retail price of the
part if the defective part or unit is not returned within 30 days.
Carry-in Services
Hardware service during the hardware warranty period can be obtained in returning your PC to a
Compaq Presario PC authorised service provider.
In Home Pickup and Delivery Services
In mainland of England, Wales, Scotland, Northern Ireland, and Republic of Ireland, we may pick up
your PC so that it becomes available for the Compaq Repair Centre and gets fixed. Outside of this
area and within the EEC, it's your responsibility to return the PC to the retailer or to the nearest
Compaq office.
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE COMPAQ SOFTWARE LICENSE TERMS
SET FORTH ON THE FIRST PAGE; USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF
THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE
SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT,
YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.
The Compaq Software Product License Agreement will govern all Software that is provided to you with
®
the exception of Microsoft software. Microsoft products are licensed to you under the Microsoft End
User License Agreement (EULA) contained in the Microsoft documentation online.

Protect Your Investment

You can upgrade your standard factory warranty for an additional two years. For more information,
please visit our Web site at http://carepaq.emea.compaq.com or call Compaq Support.