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Troubleshooting - Philips DVD737K/931 Manual

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Under no circumstances should you try to repair the system yourself, as this will
invalidate the warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair. If
you are unable to remedy a problem by following these hints, consult your dealer or
Philips for help.
No power
No picture
Distorted picture
Completely distorted picture or
black/white picture with DVD
No sound or distorted sound
No audio at digital output
No sound and picture
Disc can't be played
Picture freezes momentarily
during playback
No return to start-up screen when
disc is removed


– Check if the AC power cord is properly connected.
– Press the STANDBY ON on the front of the DVD
system to turn on the power.
– Refer to your TV's manual for correct Video In
channel selection. Change the TV channel until you
see the DVD screen.
– Check if the TV is switched on.
– Sometimes a small amount of picture distortion may
appear depending on the disc being played back. This
is not a malfunction.
– Connect DVD Player directly to the TV.
– Make sure the disc is compatible with the DVD/
– Ensure that the DVD Player's TV System is set to
match that of the Disc and your TV.
– Adjust the volume.
– Check that the speakers are connected correctly.
– Check the digital connections.
– Check if your receiver can decode MPEG-2 or DTS
and if not, please make sure the digital output is set
to PCM.
– Check if the audio format of the selected audio
language matches your receiver capabilities.
– Check that the SCART cable is connected to the
correct device (See Connecting TV).
– The DVD+R/CD-R must be finalized.
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
– If you have recorded a Picture CD or MP3 CD
yourself, ensure that your disc contains at least 10
pictures or 5 MP3 tracks.
– Region code incorrect.
– Check the disc for fingerprints/scratches and
clean with a soft cloth wiping from centre to edge.
– Reset the unit by switching the player off, then on


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