Troubleshooting; Front-Panel Lights And Error Conditions - Motorola SBG1000 User Manual

Overview Installation Troubleshooting Contact

Troubleshooting

If the solutions listed here do not solve the problem, contact your cable service provider. Before calling your cable
service provider, try pressing the reset button on the rear panel. Resetting the SBG1000 may take 5 to 30 minutes.
Your service provider may ask for the status of the front-panel lights as described in
Conditions.
Problem Possible Solutions
Green power icon Check that the power cord is properly plugged into the electrical outlet and the
light is off
Check that the electrical outlet is working.
Press the Reset button.
Cannot send or On the top front panel, note which is the first light (starting from the left) that is off. This light
receive data indicates where the error occurred as described in the
table.
If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive
regular TV channels, the data service will not function.
Check the coaxial cable at the
Check the IP address. Follow the steps for
cable service provider if you need an IP address.
Check that the Ethernet cable is properly connected to the
Problems related to Remove the USB driver. Follow the appropriate procedure for your system in
unsuccessful USB Driver"
driver installation
The printer icon is
Check the printer cable connection and power the printer and SBG1000 off and on again.
not displayed
Verify that Enable printer is checked on the Printer CONFIGURATION > basic page.

Front-Panel Lights and Error Conditions

Light Turns Off During Startup If
RX (receive) The receive channel cannot be acquired
TX (transmit) The send channel cannot be acquired
LNK light is not on IP registration is unsuccessful
Green power icon The
light is off power outlet
For more information about the lights, see
Home Print
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
on page 95.
SBG1000 is not properly plugged into the
"Front Panel"
X
117
Exit
FAQ
Front-Panel Lights and Error Conditions
SBG1000
and wall outlet. Hand-tighten if necessary.
Setting Up a USB Driver
Turns Off During Normal Operation If
The receive channel is lost
The send channel is lost
The IP registration is lost
The SBG1000
on page 6.
SBG1000 Wireless Cable Modem Gateway User Guide
Specifications Glossary License
Front-Panel Lights and Error
SBG1000
for your system. Call your
SBG1000
and the computer.
"Setting Up a USB
is unplugged
.