Download  Print this page

Motorola SURFboard 574808-001-c User Manual

Wi-fi cable modem gateway.
Hide thumbs

Advertisement

M
User Guide
®
Motorola SURFboard
SBG6580 Series Wi-Fi Cable Modem
Gateway

Advertisement

   Related Manuals for Motorola SURFboard 574808-001-c

   Summary of Contents for Motorola SURFboard 574808-001-c

  • Page 1 User Guide ® Motorola SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway...
  • Page 2 © 2010 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola and the Stylized M logo are registered trademarks of Motorola, Inc. All other product or service names are the property of their respective owners.
  • Page 3: Table Of Contents

    Enable Parental Controls ...17 Create Policies to Block or Allow Content ...17 Create an Override Password ...18 Add Users to the Parental Controls ...18 Create a Time of Day Policy (ToD) Filter ...18 Safety and Regulatory Information • Motorola SURFboard • User Guide...
  • Page 4 Troubleshooting Front Panel Icons and Error Conditions ...20 Product Specifications Software License & Warranty Software License...24 Warranty Information...26 Safety and Regulatory Information • Motorola SURFboard • User Guide...
  • Page 5: Safety And Regulatory Information

    • Place this device on a stable surface. • Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet. • Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the Ethernet cable from the cable modem or user’s PC.
  • Page 6 Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
  • Page 7: Fcc Radiation Exposure Statement

    The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by the Institute of Electrical and Electronics Engineers • The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA). Safety and Regulatory Information • Motorola SURFboard • User Guide...
  • Page 8 SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see the section on setting up your wireless LAN in this guide or visit the Motorola website. Safety and Regulatory Information •...
  • Page 9: Introduction

    CD-ROM SBG6580 Install Sheet Contact Information For technical support or to learn more about Motorola products, visit the Motorola support website at http://broadband.motorola.com/consumers/support. Motorola Broadband Technical Support is also available at: 1-877-466-8646. You will need the information located on the modem’s Media Access Control (MAC) label. The MAC label is located on the bottom of the modem and contains the MAC address, serial number, SSID, WPA-PSK, and Passcode (for use with the CD Wi-Fi Wizard).
  • Page 10: System Requirements

    The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later ® Windows XP, Service Pack 2 or later ® 10.4 or later (Ethernet connection only) ® UNIX ® Linux Introduction • Motorola SURFboard • User Guide...
  • Page 11: Product Overview

    No icon or LED *Indicates a bonded channel High speed connection (non Gigabit speed). Contact your service provider to learn if the feature is available. Product Overview • Motorola SURFboard • User Guide Product Overview Then the device is… Green...
  • Page 12: About Wi-fi Protected Security Feature (wps)

    For Windows computers only — DO NOT use the USB port to connect a USB* Mac, UNIX, or Linux computer Returns modem to default settings (custom configurations are removed) RESET and restarts the cable modem CABLE Coaxial cable connector +12VDC Power connector Product Overview • Motorola SURFboard • User Guide...
  • Page 13: Installing The Modem

    1. Verify that the coaxial cable is connected to a cable outlet. 2. Connect the other end of the coaxial cable to the Cable connector on the modem. Hand-tighten the connectors to avoid damage. 3. Plug the power cord into the power port on the modem.
  • Page 14: Wall Mounting The Modem

    Wall Mounting the Modem If you choose to mount the wireless modem on a wall, do the following before starting: • Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services.
  • Page 15 4. Re-plug the power cord into the +12VDC Power connector on the gateway and the electrical outlet. 5. Arrange the cables to prevent any safety hazards. 6. Verify the gateway is still securely attached to the wall. Installing the Modem • Motorola SURFboard • User Guide...
  • Page 16: Wall Mounting Template

    Wall Mounting Template Print the wall mounting template for use during installation. Installing the Modem • Motorola SURFboard • User Guide...
  • Page 17: Connecting To The Internet

    2. Type in the IP address for the modem 192.168.0.1. 3. Type in the default Username; admin. 4. Type in the default Password; motorola. 5. Type in your new username in the Password Change Username field. 6. Type in your new password in the New Password field.
  • Page 18: Testing Your Internet Connection

    1. Open a browser window. 2. Type in www.motorola.com. If you are able to see the Motorola website, you are ready to enjoy the Internet. If you cannot connect to the Internet you may need to configure your modem. See the sections for additional information.
  • Page 19: Configuring Tcp/ip For Windows 7

    Click OK to save the settings, and then click OK to close the Local Area Connection Properties window. 8. Open a new browser window and type in www.motorola.com. Skip the next step if you can connect to the Motorola website.
  • Page 20: Status And Basic Settings

    Event Logs. Creating a Backup Copy of Your Modem Settings After you complete configuring your modem, save a copy of the new settings and store the file in a safe location. Use the backup copy to quickly restore your custom settings after resetting the modem to the factory settings.
  • Page 21: Using The Dhcp Server Feature

    1. Select DHCP from the Basic menu. 2. Select Yes to activate the DHCP Server. 3. Enter a number for the Starting Local Address field. 4. Enter the number of CPE’s. 5. Click Apply. Status and Basic Settings • Motorola SURFboard • User Guide...
  • Page 22: Creating Wi-fi Networks

    Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key. Use the default key to configure a wireless adapter. For better security, Motorola recommends that you change the Pre- Shared Key setting. 9. Select the WPA/WPA2 Encryption type.
  • Page 23: Create A Guest Wireless Network

    TKIP&AES Allows both TKIP and AES-capable clients to connect. • Motorola recommends using AES, the default setting. 8. Enter a new string in the • For better security, Motorola recommends that you use a different Pre-Shared Key for the GUEST NETWORK 9. Click Apply. 10. Use the GUEST NETWORK PRE-SHARED KEY the guest network computer.
  • Page 24: Create A Wi-fi Network Using The Wps Feature

    Create a Wi-Fi Network Using the WPS Feature You can use one of three options to add WPS-enabled devices to your Wi-Fi Network. After logging in to the modem interface, use one of the following options to add advices. Option 1 - PIN 1.
  • Page 25: Setting The Parental Control Features

    4. Go to the box under the desired category (Keyword List, Blocked Domain List, Allowed Domain List). 5. Enter keywords and/or domain names you wish to block or allow. 6. Click Add to grow the list(s). Setting the Parental Control Features • Motorola SURFboard • User Guide...
  • Page 26: Create An Override Password

    Monday – Friday). 7. Select the times of day that the policy will block access (i.e., the After School Policy blocks Internet access Mon – Fri from 9AM to 3:30 PM). Setting the Parental Control Features • Motorola SURFboard • User Guide...
  • Page 27: Troubleshooting

    Wireless client(s) cannot send or receive data Slow wireless transmission speed with WPA enabled 51BTroubleshooting • Motorola SURFboard • User Guide Troubleshooting POSSIBLE SOLUTION • Check that the SBG6580 is properly plugged into the electrical outlet. • Check that the electrical outlet is working.
  • Page 28: Front Panel Icons And Error Conditions

    ICON STATUS FLASHING FLASHING FLASHING 51BTroubleshooting • Motorola SURFboard • User Guide IF, DURING STARTUP: IF, DURING NORMAL OPERATION: SBG6580 is not properly The SBG6580 is unplugged plugged into the power outlet Downstream receive channel The downstream channel is lost...
  • Page 29: B Product Specifications

    Annex B, modified for Japan frequencies Security DOCSIS 3.0 Security (BPI+, EAE, AES, and SSD) Network Management SNMP v2 & v3 Provisioning Supports IP addressing using IPv4 and/or IPv6 (dual stack) Product Specifications • Motorola SURFboard • User Guide Product Specifications...
  • Page 30 Pmin to +53 dBmV (all modulations), where: Pmin = +17 dBmV, 1280 kHz modulation rate Pmin = +20 dBmV, 2560 kHz modulation rate Pmin = +23 dBmV, 5120 kHz modulation rate Output Impedance 75 Ω (nominal) Product Specifications • Motorola SURFboard • User Guide...
  • Page 31 Compatibility PC: 90496, Pentium, or later; Windows Vista™, 2000, or XP or Linux although not specifically supported, may work with this cable modem) Macintosh: Power PC or later; OS 9 or higher, Ethernet connection UNIX: Ethernet connection Home Networking: Ethernet router or Wi-Fi access point...
  • Page 32: Software License

    The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
  • Page 33 Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions.
  • Page 34: Warranty Information

    Motorola or an authorized Motorola reseller, and (B) for the Product (excluding Software), for a period of one (1) year from the date of purchase from Motorola or from an authorized Motorola reseller. To take advantage of this Limited Warranty or to obtain technical support, you must call the Motorola toll-free phone number 1- 877-466-8646.
  • Page 35 United Nations Convention on Contracts for the International Sale of Goods. Retail Purchasers Only. If you purchased this Product directly from Motorola or from a Motorola authorized retail reseller, please call the Motorola toll-free number, 1-877-466-8646 for technical support or warranty service.
  • Page 36 Horsham, PA 19044 U.S.A. http://www.motorola.com MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. All other product or service names are the property of their respective owners. ©2010 Motorola, Inc. All rights reserved. 574808-001-c 05/10...

Comments to this Manuals

Symbols: 0
Latest comments:
  • Todd Feb 18, 2018 07:09:
    What if you're unable to access the modem because you don't have the username/p​​assword and the default admin/moto​​rola combo's won't work after a hard factory reset using the small button in the pinhole?
  • Tim Dec 19, 2016 03:28:
    What if you're unable to access the modem because you don't have the username/p​assword and the default admin/moto​rola combo's won't work after a hard factory reset using the small button in the pinhole?