Enable Parental Controls ...17 Create Policies to Block or Allow Content ...17 Create an Override Password ...18 Add Users to the Parental Controls ...18 Create a Time of Day Policy (ToD) Filter ...18 Safety and Regulatory Information • Motorola SURFboard • User Guide...
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Troubleshooting Front Panel Icons and Error Conditions ...20 Product Specifications Software License & Warranty Software License...24 Warranty Information...26 Safety and Regulatory Information • Motorola SURFboard • User Guide...
• Place this device on a stable surface. • Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet. • Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the Ethernet cable from the cable modem or user’s PC.
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Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by the Institute of Electrical and Electronics Engineers • The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA). Safety and Regulatory Information • Motorola SURFboard • User Guide...
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SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see the section on setting up your wireless LAN in this guide or visit the Motorola website. Safety and Regulatory Information •...
CD-ROM SBG6580 Install Sheet Contact Information For technical support or to learn more about Motorola products, visit the Motorola support website at http://broadband.motorola.com/consumers/support. Motorola Broadband Technical Support is also available at: 1-877-466-8646. You will need the information located on the modem’s Media Access Control (MAC) label. The MAC label is located on the bottom of the modem and contains the MAC address, serial number, SSID, WPA-PSK, and Passcode (for use with the CD Wi-Fi Wizard).
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later ® Windows XP, Service Pack 2 or later ® 10.4 or later (Ethernet connection only) ® UNIX ® Linux Introduction • Motorola SURFboard • User Guide...
No icon or LED *Indicates a bonded channel High speed connection (non Gigabit speed). Contact your service provider to learn if the feature is available. Product Overview • Motorola SURFboard • User Guide Product Overview Then the device is… Green...
For Windows computers only — DO NOT use the USB port to connect a USB* Mac, UNIX, or Linux computer Returns modem to default settings (custom configurations are removed) RESET and restarts the cable modem CABLE Coaxial cable connector +12VDC Power connector Product Overview • Motorola SURFboard • User Guide...
1. Verify that the coaxial cable is connected to a cable outlet. 2. Connect the other end of the coaxial cable to the Cable connector on the modem. Hand-tighten the connectors to avoid damage. 3. Plug the power cord into the power port on the modem.
Wall Mounting the Modem If you choose to mount the wireless modem on a wall, do the following before starting: • Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services.
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4. Re-plug the power cord into the +12VDC Power connector on the gateway and the electrical outlet. 5. Arrange the cables to prevent any safety hazards. 6. Verify the gateway is still securely attached to the wall. Installing the Modem • Motorola SURFboard • User Guide...
2. Type in the IP address for the modem 192.168.0.1. 3. Type in the default Username; admin. 4. Type in the default Password; motorola. 5. Type in your new username in the Password Change Username field. 6. Type in your new password in the New Password field.
1. Open a browser window. 2. Type in www.motorola.com. If you are able to see the Motorola website, you are ready to enjoy the Internet. If you cannot connect to the Internet you may need to configure your modem. See the sections for additional information.
Click OK to save the settings, and then click OK to close the Local Area Connection Properties window. 8. Open a new browser window and type in www.motorola.com. Skip the next step if you can connect to the Motorola website.
Event Logs. Creating a Backup Copy of Your Modem Settings After you complete configuring your modem, save a copy of the new settings and store the file in a safe location. Use the backup copy to quickly restore your custom settings after resetting the modem to the factory settings.
1. Select DHCP from the Basic menu. 2. Select Yes to activate the DHCP Server. 3. Enter a number for the Starting Local Address field. 4. Enter the number of CPE’s. 5. Click Apply. Status and Basic Settings • Motorola SURFboard • User Guide...
Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key. Use the default key to configure a wireless adapter. For better security, Motorola recommends that you change the Pre- Shared Key setting. 9. Select the WPA/WPA2 Encryption type.
TKIP&AES Allows both TKIP and AES-capable clients to connect. • Motorola recommends using AES, the default setting. 8. Enter a new string in the • For better security, Motorola recommends that you use a different Pre-Shared Key for the GUEST NETWORK 9. Click Apply. 10. Use the GUEST NETWORK PRE-SHARED KEY the guest network computer.
Create a Wi-Fi Network Using the WPS Feature You can use one of three options to add WPS-enabled devices to your Wi-Fi Network. After logging in to the modem interface, use one of the following options to add advices. Option 1 - PIN 1.
4. Go to the box under the desired category (Keyword List, Blocked Domain List, Allowed Domain List). 5. Enter keywords and/or domain names you wish to block or allow. 6. Click Add to grow the list(s). Setting the Parental Control Features • Motorola SURFboard • User Guide...
Monday – Friday). 7. Select the times of day that the policy will block access (i.e., the After School Policy blocks Internet access Mon – Fri from 9AM to 3:30 PM). Setting the Parental Control Features • Motorola SURFboard • User Guide...
Wireless client(s) cannot send or receive data Slow wireless transmission speed with WPA enabled 51BTroubleshooting • Motorola SURFboard • User Guide Troubleshooting POSSIBLE SOLUTION • Check that the SBG6580 is properly plugged into the electrical outlet. • Check that the electrical outlet is working.
ICON STATUS FLASHING FLASHING FLASHING 51BTroubleshooting • Motorola SURFboard • User Guide IF, DURING STARTUP: IF, DURING NORMAL OPERATION: SBG6580 is not properly The SBG6580 is unplugged plugged into the power outlet Downstream receive channel The downstream channel is lost...
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Compatibility PC: 90496, Pentium, or later; Windows Vista™, 2000, or XP or Linux although not specifically supported, may work with this cable modem) Macintosh: Power PC or later; OS 9 or higher, Ethernet connection UNIX: Ethernet connection Home Networking: Ethernet router or Wi-Fi access point...
The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
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Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions.
Motorola or an authorized Motorola reseller, and (B) for the Product (excluding Software), for a period of one (1) year from the date of purchase from Motorola or from an authorized Motorola reseller. To take advantage of this Limited Warranty or to obtain technical support, you must call the Motorola toll-free phone number 1- 877-466-8646.
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United Nations Convention on Contracts for the International Sale of Goods. Retail Purchasers Only. If you purchased this Product directly from Motorola or from a Motorola authorized retail reseller, please call the Motorola toll-free number, 1-877-466-8646 for technical support or warranty service.