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Symptom
Multi-feed errors (*4)
occur frequently.
Paper is not fed (stops
midway).
The scanner is not
recognized even if
ScanSnap Manager is
installed.
The file size of a
scanned black & white
image is the same as
that of a scanned color
document image.
Check This Item
Is the Pad ASSY dirty?
Is the Pad ASSY worn?
Is the document stack
thicker than 5 mm?
Is the Pick roller dirty?
Is the Pick roller worn out?
Are there any debris on the
document feeding path?
Do the loaded documents
satisfy the conditions
described in section "3.2
Paper Size of Documents
to be Scanned" (page 46)?
If not, they might not pass
smoothly through the ADF.
Did you connect the
scanner to your PC before
installing ScanSnap
Manager?
Is the scanner registered
as "Other device" in the
"Device Manager"?
Is the B&W document
scanned in the color
mode?
ScanSnap S510 Operator's Guide
7.2 Troubleshooting Checklist
Resolution
Replace the pad by following the
instructions in "8.3 Cleaning the
Inside of the Scanner" (page 230).
Replace the Pad ASSY by following
the instructions in "9.2 Replacing the
Pad ASSY" (page 238).
Reduce the number of sheets in the
document stack to 5 mm thickness
or less.
Clean the Pick roller by following the
instructions in "8.3 Cleaning the
Inside of the Scanner" (page 230).
Replace the Pick roller by following
the instructions in "9.3 Replacing the
Pick Roller" (page 241).
Remove any debris from the
document feeding path. (Refer to
"7.1 Clearing Document Jams"
(page 216).
Try the following:
•
Slightly push through with your
finger the first sheet of the
documents at the start of
scanning.
•
Change the insertion direction of
the document.
On the [Start] menu, select [Control
panel]
[System]
[Hardware]
[Device Manager].
Delete the device name such as USB
device (differs with the OS) under
"Other Device" selection in the
[Device Manager] and restart your
PC.
Select "B&W" from the [Color mode]
drop-down list on the [Scanning] tab
in the "ScanSnap Manager
and Save Settings" dialog box.
7
Scan
221
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Table of Contents
Troubleshooting
