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Symptom
Scanning does not start.
Check This Item
Is the USB cable
connected correctly?
Does the
LED light
blink continuously?
Is ScanSnap Manager
started?
(If ScanSnap Manager is
started up successfully, the
ScanSnap Manager icon
appears on the
S
S
taskbar.)
Is ScanSnap Manager
running properly?
(If ScanSnap Manager is
not running properly, the
ScanSnap Manager icon in
the taskbar is displayed as
.)
S
S
Is the "ScanSnap Manager
- Scan and Save Settings"
window still displayed?
ScanSnap S510 Operator's Guide
7.2 Troubleshooting Checklist
Resolution
Connect the USB cable correctly.
(When a hub is used, check the
hub's power supply.)
Disconnect and then re-connect the
Power cable.
(* Wait at least 5 seconds before
reconnecting the Power cable)
If the ScanSnap Manager icon is not
displayed, select [Start]
Programs]
[SnanSnap Manager]
[ScanSnap Manager] to start
ScanSnap Manager.
Do the following:
1. Perform "Scan for hardware
changes" or "Refresh" from
Device Manager. (*1) If the situa-
tion does not improve, perform
step 2.
2. Update the ScanSnap driver.
In the Device Manager window,
right click on "ScanSnap S510",
and from the pop-up menu,
select [Update Driver]. If this
does not improve the situation,
perform step 3.
3. Disconnect and re-connect the
AC cable and the AC adapter
(Wait at least 5 seconds before
turning on the power again.). If
this does not improve the situa-
tion, perform step 4.
4. If an USB hub is used, directly
connect ScanSnap to your PC. If
this does not improve the situa-
tion, perform step 5.
5. If your PC has multiple USB
ports, connect ScanSnap with
another port. If this does not
improve the situation, perform
step 6.
6. Restart your PC.
If none of the above operations
resolve the problem, uninstall and
re-install ScanSnap Manager. (*2)
Close the "ScanSnap Manager
Scan and Save Settings" window,
and scan the document.
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Table of Contents
Troubleshooting
