Compaq 7470 - Presario - 64 MB RAM Maintenance And Service Manual page 15

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Home Removal & Replacement
Troubleshooting
Clearing CMOS
Power-On Self Test
(POST)
Configuration
Diagnostics Software
Troubleshooting
without diagnostics
Maintenance and Service Guide
Compaq Presario 7400 Series Computers
TROUBLESHOOTING
Configuration
This section explains how to use Setup and Compaq Utilities which should be accessed in the following
instances:
When a system configuration error is detected during the Power-On Self-Test
(POST)
To change factory default settings for some of the computer features
To change the system configuration, which is sometimes necessary when you add
or remove optional hardware
To set system configuration features
Click a link below to go to the appropriate subsection.
Preparing the Computer
Setup
Accessing Compaq Utilities Options
View System Information (INSPECT)
Preparing the Computer
If you encounter an error condition, complete the following steps before starting problem isolation
procedures:
1 Ensure proper ventilation. The computer should have a 3-inch (7.6 cm) clearance
at the back of the system unit.
2 Turn off the computer and peripheral devices.
CAUTION: Always ensure that the power is off before
disconnecting or reconnecting the mouse, keyboard, or any other
peripheral devices. Disconnecting or connecting the keyboard or
mouse while the unit power is on can damage the system board.
3 Disconnect any peripheral devices other than the monitor and keyboard. Do not
disconnect the printer if you want to test it or use it to log error messages.
4 Install loop-back and terminating plugs for complete testing.
Setup
The Setup utility gives a snapshot of the computer's hardware configuration, aids in troubleshooting,
and sets custom features. Setup recognizes a new internal component or an external device and
automatically updates the configuration screens. Use the Setup utility to:
Modify settings for audio, storage, power management, communications, and
input devices
Get an overall picture of the computer's hardware configuration
Verify configuration parameters in determining problems
Set time and date
Running Setup
To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo
appears. The following menu will appear:
The actual menu displayed on your computer may
NOTE:
vary slightly, depending on your configuration.
Accessing Compaq Utilities Options
This section provides information about the menu options accessible from the Compaq Utilities
menu.
Create a Compaq Utilities Diskette
A Compaq Utilities diskette must be created to troubleshoot the system. To create a Compaq Utilities
diskette, complete the following steps:
1 Insert the QuickRestore CD into the CD drive.
2 From the Windows desktop, click on Start, then Program, then Windows
Explorer.
3 Click on the CD drive icon.
4 Double-click on the PCdiags folder.
5 Insert a diskette in the diskette drive.
6 Double-click on the QRST5.exe icon.
7 Press Enter when the QuickRestore label appears.
8 After the CD has completed copying to the diskette, eject the QuickRestore CD.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the system once it has
been configured. INSPECT operates with MS-DOS and provides information about the system
operating environment including
Contents of the operating system startup files
Current memory configuration
ROM version
Type of processor and coprocessor
Diskette and hard drives
Active printer and communications interfaces
Modem
Troubleshooting
Jumper & Switch Information
Illustrated Parts Catalog
Specifications