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AT&T EL52109 - DECT 6.0 User Manual

Dect 6.0 cordless telephone/ answering system with caller id/call waiting
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User's manual
EL52109
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting

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Summary of Contents for AT&T EL52109 - AT&T DECT 6.0

  • Page 1 User’s manual EL52109 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting...
  • Page 2 Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important safety information on pages 56-57 of this manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T www.telephones.att.com product.

  • Page 3: Parts Checklist

    Parts checklist Save your sales receipt and original packaging in the event warranty service is necessary. Your telephone package contains the following items: User’s manual Quick start guide EL52109 EL52109 DECT 6.0 cordless telephone/ DECT 6.0 cordless telephone/ answering system with answering system with caller ID/call waiting caller ID/call waiting...

  • Page 4: Table Of Contents

    User’s manual EL52109 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Table of contents Getting started Auto off..........19 Quick reference guide - handset..1 Handset operation........20 Quick reference guide - telephone Speakerphone information... 20 base ..............2 Last number redial ......
  • Page 5 Make a call log entry ready to Especially about telephone dial............32 answering systems ......57 Dial a call log entry ......33 Appendix F Delete entries ........33 FCC part 68 and ACTA......58 Save a call log entry to the Appendix G directory ..........

  • Page 6: Getting Started

    Getting started Quick reference guide - handset CID/VOLUME Press CID to show caller ID CHARGE light information (page 32) when the The charge light is on when the phone is not in use. handset is charging (page 6). Press to scroll down while in DIR/VOLUME menus (page 9).

  • Page 7: Quick Reference Guide - Telephone Base

    Getting started Quick reference guide - telephone base VOICEMAIL indicator IN USE indicator Flashes when you have new voicemail. On when the handset is Voicemail service is in use or when the offered by your local answering system is telephone company, and answering an incoming is different from call.

  • Page 8: Installation

    Getting started Installation See pages 5-6 You must install and charge the for easy STOP! handset battery before using the instructions. cordless handset. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (see page 7).

  • Page 9: Telephone Base Installation

    Getting started Telephone base installation Install the telephone as shown below. The telephone base is ready for table use. If you want to change to wall mounting, see page 7 for details. 5. Plug the other end of the telephone If you have DSL high speed Internet service, a DSL filter line cord into a...

  • Page 10: Battery Installation & Charging

    Getting started Battery installation & charging Install the battery as shown on the next page. After installing the battery, you might be able to make and receive short calls. For best performance, charge the handset for at least 16 hours before use. When not in use, place the handset in the telephone base.
  • Page 11 Getting started Battery installation & charging CHARGE light Step 2 Step 1 Step 3 Align the cover flat Plug the battery connector Charge the handset by against the battery securely into the socket placing it face up in the compartment, then inside the handset battery telephone base.

  • Page 12: Wall Installation

    Getting started Wall installation Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronic retailers.

  • Page 13: Wall To Tabletop Installation

    Getting started Wall installation Wall to tabletop installation 1. Remove the wall mount bracket from the wall. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Lift the telephone base up to detach it from the plastic wall mount bracket.

  • Page 14: Handset Settings

    Handset settings Telephone settings Menu settings Use the menus to change the telephone’s settings. 1. Press MENU/ in idle mode (when the phone is SELECT ?BOT/!TZTUFN not in use) to enter the main menu. EJSFDUPSZ 2. Use CID or DIR to scroll to the feature to be changed.

  • Page 15: Ringer Tone

    Handset settings Telephone settings Ringer tone This feature allows you to choose one of 10 ringer tones. ?SJOHFS!UPOF 1. Press MENU/ in idle mode to enter the main SELECT LFZ!UPOF menu. 2. Use CID or DIR to scroll to >RINGER TONE, then press /SELECT.

  • Page 16: Set Date/Time

    Handset settings Telephone settings Set date/time The answering system announces the date and time of the message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call.

  • Page 17: Voicemail (Visual Message Waiting) Indicator

    Handset settings Telephone settings Voicemail (visual message waiting) indicator If you subscribe to a voicemail service offered by your local IBOETFU telephone company, this feature provides a visual OFX!WPJDFNBJM indication when you have new voicemail messages. The VOICEMAIL light on the telephone base flashes, and NEW 6;48 9017 VOICEMAIL and the...

  • Page 18: Home Area Code

    Handset settings Telephone settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number.

  • Page 19: Answering System Settings

    Handset settings Answering system settings Use the answering system menu to turn the answering machine on or off, record your announcement (greeting), change the number of rings, remote access code and message alert tone. 1. When the handset is in idle mode, press MENU/ to enter the main SELECT menu.

  • Page 20: Announcement

    Handset settings Answering system settings Announcement Outgoing announcements are the messages caller hears when calls are answered by the answering system. The telephone has a prerecorded outgoing announcement, “Hello. Please leave a message after the tone.” You can use this announcement, or record your own announcement.

  • Page 21: Number Of Rings

    Handset settings Answering system settings To delete your outgoing announcement: 1. When the handset is in idle mode, press MENU/ to enter the main SELECT menu. 2. Press /SELECT again. MENU 3. Press CID or DIR to scroll to >ANS SYS SETUP, then press /SELECT.

  • Page 22: Remote Access Code

    Handset settings Answering system settings Remote access code To access your answering system remotely from any touch tone phone, you need to enter a two-digit number (10-99). Unless you change it, the remote access code is 19. To change the remote access code: ?BOT/!TZTUFN 1.

  • Page 23: Message Alert Tone

    Handset settings Answering system settings Message alert tone When the message alert tone is set to ON, and there is at least one new message, the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. To change the setting: 1.

  • Page 24: Telephone Operation

    Telephone operation Making, answering, and ending calls Making a call To make a call, press PHONE/ SPEAKER, then enter the telephone FLASH number. Elapsed time The screen displays the elapsed time as you talk (in hours, minutes and seconds). QIPOF!!!1;11;41 NOTE: Pressing /FLASH to access services from PHONE...

  • Page 25: Handset Operation

    Telephone operation Handset operation Speakerphone information During a call, press SPEAKER to switch between hands-free speakerphone and normal handset use. Press OFF/ to hang up. CLEAR Elapsed time NOTE: If you use the speakerphone during LOW BATTERY TQFBLFS!1;11;41 mode, the handset is not lit expcet for the SPEAKER button. Last number redial To view the recently dialed numbers: •...

  • Page 26: Options While On Calls

    Telephone operation Options while on calls Volume control While on a call, press VOLUME/ to decrease or press VOLUME/ increase the listening volume. NOTES: 1. Handset and speakerphone volume settings are independent. 2. When the volume reaches the minimum or maximum setting, you hear two beeps.

  • Page 27: Chain Dialing

    Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID history or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list.

  • Page 28: Handset Locator

    Telephone operation Handset locator The handset locator feature is useful if you misplace your handset. To start the paging tone: • Press HANDSET LOCATOR at the telephone base to start the paging tone on the handset for 60 seconds. NOTE: If you press OFF/ or MUTE on the CLEAR...

  • Page 29: Directory

    Directory About the directory Capacity The directory can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for the names and 30 digits for the telephone numbers. A convenient search feature can help you find and dial numbers quickly (page 27).

  • Page 30: Create Directory Entries

    Directory Create directory entries To create a new directory entry 1. Press MENU/ in idle mode to enter the main SELECT menu. ?EJSFDUPSZ 2. Press CID or DIR to scroll to >DIRECTORY, then DBMM!MPH press /SELECT. MENU 3. Press CID or DIR to highlight >STORE.
  • Page 31 Directory Create directory entries 7. Enter the name when prompted. • Use the dial pad to enter a name (up to 15 FOUFS!OBNF characters). Each time you press a key, the character Spcfsu!Cspxo` on that key appears. Additional key presses produce other characters on that key.

  • Page 32: Review Directory

    Directory Review directory To review directory entries 1. Press DIR when in idle mode to show the first entry in the directory. DIRECTORY EMPTY appears if there are no directory entries. -OR- You can also show the first entry in the directory by pressing MENU/ when in idle mode, then press CID or DIR...

  • Page 33: To Dial, Delete Or Edit Entries

    Directory To dial, delete or edit entries To dial, delete or edit a directory entry (name and number), the entry must be shown on the handset. Use the directory review or search (page 27) to show an entry. Display dial To dial a displayed number from the directory, press PHONE/ FLASH SPEAKER.

  • Page 34: Caller Id

    Caller ID About caller ID This product supports caller ID services provided by most local telephone service companies. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by the telephone company after the first or second ring.

  • Page 35: Caller Id Operation

    Caller ID Caller ID operation Memory match If the incoming telephone number exactly matches a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

  • Page 36: Caller Id History

    Caller ID Caller ID history How the caller ID history (call log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls.

  • Page 37: To Review The Caller Id History

    Caller ID Caller ID history To review the caller ID history IBOETFU 1. When a handset is in idle mode, press CID to review 7!NJTTFE!DBMMT! the caller ID history in reverse chronological order, starting with the most recent call. -OR- You can also review the caller ID history by pressing /SELECT, then press CID or DIR...

  • Page 38: Dial A Call Log Entry

    Caller ID Caller ID history Dial a call log entry 1. When in the call log, press CID or DIR to browse. 2. Press PHONE/ SPEAKER to dial the entry. FLASH Delete entries • Press DELETE to delete the shown entry from the caller ID history. •...
  • Page 39 Caller ID Caller ID history 5. Press /SELECT when done and the handset shows SAVED. MENU • If the entry is already saved in the directory, the handset shows ALREADY SAVED. If there is no caller ID information, the handset shows UNABLE TO SAVE NOTES: 1.

  • Page 40: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen Reason message QSJWBUF! The caller prefers not to show the phone number. OVNCFS QSJWBUF! The caller prefers not to show the name. OBNF QSJWBUF! The caller prefers not to show the phone number and...

  • Page 41: Answering System

    Answering system About the answering system Answering system and voicemail Your telephone has both a digital answering system and voicemail indication. Most telephone companies offer voicemail service (fees may apply). Your telephone’s answering system and voicemail indication are independent features. Each alerts you to new messages differently. For more information on the voicemail indicators, see page 12.

  • Page 42: New Message Indication

    Answering system About the answering system New message indication The message window on the telephone base flashes shows on the handset when there are new answering system messages. If the new message alert tone is turned on, the telephone base beeps every 10 seconds when there are unreviewed messages.

  • Page 43: Message Playback

    Answering system Message playback If you have new messages, you hear only the new messages (oldest first). If there are no new messages, the system plays back all the messages (oldest first). When playback begins, the total number of messages is announced. Before each message, you hear the day and time it was received.

  • Page 44: Options During Playback

    Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When messages are playing on the telephone base: • Press VOLUME button to adjust the message playback volume. •...

  • Page 45: Recording & Playing Memos

    Answering system Recording & playing memos Memos are messages you record at a handset. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for others who use the answering system.

  • Page 46: Base Message Counter Displays

    Answering system Base message counter displays The base message counter displays the total number of answering system messages. See the table below for other message counter displays. Message counter displays No messages. Telephone base ringer level while adjusting. 2.:: Total number of old messages and memos. Current message number during old message playback.

  • Page 47: Remote Access

    Answering system Remote access You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely access the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the two digit remote access code (19 is the default code, see page 17 to change it).
  • Page 48 Answering system NOTES: 1. If you do not enter a valid remote access code, the system answers the call automatically. 2. If you pause for more than four seconds during remote access, you hear a help menu listing all features and commands. If there is no command for another 20 seconds, the call ends automatically.

  • Page 49: Alert Tones And Lights

    Appendix A Alert tones and lights Handset screen icons Battery status - battery is charging (animated display). Battery status - low battery (flashing); place handset in telephone base to recharge. SPEAKERPHONE - the speakerphone is in use. Ringer off - the handset ringer is turned off. ANS ON NEW VOICEMAIL - new voicemail received from the local MSG#...

  • Page 50: Handset Display Screen Messages

    Appendix B Handset display screen messages Screen display messages BMSFBEZ!TBWFE The telephone number you have entered is already stored in the directory. DBMM!MPH!FNQUZ You are accessing an empty caller ID history. DIBSHJOH A handset with a low battery has been placed in the telephone base.

  • Page 51: Appendix C Troubleshooting

    Appendix C Troubleshooting If you have difficulty with your phone, please try the suggestions below. For www.telephones.att.com Customer Service, visit our website at or call 1 (800) 222-3111 1 (866) 288-4268 . In Canada, dial My phone doesn’t • Make sure the power cord is securely plugged in. work at all.
  • Page 52 Appendix C Troubleshooting • First try all the suggestions above. I cannot dial out. • Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal.
  • Page 53 Appendix C Troubleshooting • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. • Other electronic products can cause interference with your cordless phone.
  • Page 54 Appendix C Troubleshooting • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating. • If your phone is plugged in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location.
  • Page 55 Appendix C Troubleshooting My cordless • Make sure that the ringer is not turned off. Refer to Ringer volume on page 9 in this user’s manual. handset does not ring when I • Make sure the telephone line cord is plugged securely receive a call.
  • Page 56 Appendix C Troubleshooting My calls cut in • Other electronic products can cause interference with your cordless phone. Try installing your phone as far and out while I’m away as possible from electronic devices such as using my cordless wireless routers, or other cordless telephones. handset.
  • Page 57 Appendix C Troubleshooting My caller ID isn’t • Caller ID is a subscription service. You must subscribe to this service from your local telephone company for working. this feature to work on your phone. • Your caller must be calling from an area that supports caller ID.
  • Page 58 Appendix C Troubleshooting System does not • Make sure that the answering system is on (page 14 or 36). answer after correct number of • If toll saver is activated, the number of rings changes to two when you have new messages stored (page rings.
  • Page 59 Appendix C Troubleshooting Common cure If the telephone does not seem to be responding for electronic normally, try putting the cordless handset in the equipment. telephone base. If it does not seem to respond, do the following (in the order listed): •...

  • Page 60: Appendix D Maintenance

    Appendix D Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it.

  • Page 61: Important Safety Information

    Appendix E Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...

  • Page 62: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix E Important safety information • Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.

  • Page 63: Fcc Part 68 And Acta

    Appendix F FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.

  • Page 64: Fcc Part 15

    Appendix G FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 65: Appendix H Limited Warranty

    Appendix H Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com 1 (800) 222-3111 or call .
  • Page 66 Appendix H Limited warranty • PRODUCT returned without valid proof of purchase (see item 6 below); or • Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit. 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com 1 (800) 222-3111...

  • Page 67: Technical Specifications

    Appendix I Technical specifications RF frequency band 1921.536 MHz — 1928.448 MHz Channels Operating temperature 32°F — 122°F 0°C — 50°C 96 — 130 Vrms Telephone base voltage (AC voltage, 60Hz) 6VDC @400mA Telephone base voltage (AC adapter output) Handset voltage 2.4 —...

  • Page 68: Index

    Index AC adapter, 4 Elapsed time, 19 Alert tone, 18 Ending calls, 19 Answering calls, 19 Answering system, Flash (switchhook flash), 21 Answer on/off - base, 36 Answer on/off - handset, 14 Operation, 36-43 Handset ringer tone, 10 Settings, 14-18 Handset settings, 9-18 Auto off, 19 Handset voicemail indicator, 12...
  • Page 69 Names, Visual message waiting indicator, 12 enter into directory, 26 Voicemail waiting indicator, 12 search for, 27 Voicemail, 2, 12, 44 Number of rings, 16 Volume controls, 9, 21, 37 base ringer, 37 handset ringer, 9 On-hook dialing, 19 listening ringer, 21 Outgoing announcement, 16 Wall-mount installation, 7 Paging tone, 23...

  • Page 70: Remote Access Wallet Card

    Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone. Cut along dotted line. Call your phone number, then enter your two-digit access code (preset to 19). Action Remote command Play all messages.....
  • Page 71 www.telephones.att.com © 2009 Advanced American Telephones. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property II, L.P. d/b/a AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 2 AT&T 03/09.

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