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AT&T EL52100 User Manual

Dect 6.0 cordless telephone/answering system with caller id/call waiting
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User's manual
EL52100/EL52110
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting

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Summary of Contents for AT&T EL52100

  • Page 1 User’s manual EL52100/EL52110 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting...
  • Page 2 This telephone meets the California Energy Commission regulations for energy consumption. Your telephone is set up to comply with the energy- conserving standards right out of the box. No further action is necessary. Model number: EL52100/EL52110 Type: DECT 6.0 cordless telephone/answering system with caller ID/ call waiting...

  • Page 3: Parts Checklist

    Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide EL52100/EL52110 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Quick start guide...

  • Page 4: Table Of Contents

    User’s manual EL52100/EL52110 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Table of contents Getting started Making a call ............20 Temporary ringer silencing ......20 Quick reference guide ..........2 Answering a call ...........21 Telephone base installation ........4 Speakerphone ............21...
  • Page 5 To delete a directory entry ......32 To remotely access the answering system ................49 To edit a directory entry ........32 Speed dial locations ..........33 Appendix To assign or reassign a directory entry Screen icons, indicator lights and alert to a speed dial location ........33 tones ..................51 To clear a speed dial location .......33 Screen icons ............51...
  • Page 6 You must install and charge See pages 5 and 6 for the battery before using the easy instructions. cordless handset. Install the telephone base close to a telephone wall jack and an electrical outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 7).

  • Page 7: Getting Started

    Getting started Quick reference guide REDIAL/PAUSE DIR/voLUmE Press repeatedly to view the Press to scroll up while in last 20 numbers dialed menus (page 10). (page 22). Press to increase the listening While entering numbers, volume (pages 24 and 45). press and hold to insert a Press to show directory dialing pause (pages 20 and 29).

  • Page 8: Using Menus

    Getting started Quick reference guide main menu Using menus The > symbol indicates the feature to select. PLAY MESSAGES (page 44) Press mEnU/ to enter the SELECT main menu. ANSWERING SYS (page 15) Press to scroll DIRECTORY (page 28) through menu items. CALL LOG (page 38) Press /SELECT to select or...

  • Page 9: Telephone Base Installation

    Getting started Telephone base installation If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.

  • Page 10: Battery Installation And Charging

    Getting started Battery installation and charging Battery installation Install the battery, as shown below. Step 1 Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. Insert the supplied battery with the label THIS SIDE UP facing up, as indicated. Step 2 Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.

  • Page 11: Battery Charging

    Getting started Battery installation and charging Battery charging Once you have installed the battery, the screen indicates the HANDSET 1 battery status (see the following table). If necessary, place 16 MISSED CALLS the handset in the telephone base to charge the battery. For best performance, keep the handset in the telephone base 10:30 11/20...

  • Page 12: Wall-Mount Installation

    Getting started Wall-mount installation The telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall-mount bracket to connect with a standard dual-stud telephone wall-mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers.
  • Page 13 Getting started Wall-mount installation Plug the other end of the telephone line cord into the telephone wall jack. Plug the large end of the larger power adapter into an electrical outlet not controlled by a wall switch. A DSL filter (not included) is required if you have DSL high-speed Internet service.

  • Page 14: Wall-Mount To Tabletop Installation

    Getting started Wall-mount installation Wall-mount to tabletop installation To change the telephone base from the wall-mount installation to tabletop installation, follow the steps mentioned below. Unplug the large end of the larger power adapter from the electrical outlet. If the telephone line cord and power adapter cord are bundled, untie them first.

  • Page 15: Telephone Settings

    Telephone settings Menu overview Use the menu to change the telephone settings. Press mEnU/ in idle mode (when the handset is SELECT HANDSET 1 not in use) to enter the main menu. 16 MISSED CALLS Press to scroll until the > symbol is next to the feature you want to select.

  • Page 16: Handset Settings

    Telephone settings Handset settings Ringer volume You can set the handset ringer volume level (1-6), or turn the ringer off. When the ringer is off, appears on the handset screen. Press mEnU/ in idle mode to enter the main menu. SELECT Press to scroll to >RInGERS.

  • Page 17: Voicemail Waiting (Visual Message Waiting) Indicator

    Telephone settings Handset settings voicemail waiting (visual message waiting) indicator If you subscribe to a voicemail service offered by your HANDSET 1 telephone service provider, this feature provides a visual NEW VOICEMAIL indication when you have new voicemail messages. nEW voICEmAIL and appear on the handset screen.

  • Page 18: Key Tone

    Telephone settings Handset settings Key tone The handset is programmed to beep with each key press. You can turn the KEy TonE off, so there are no beeps when you press keys. Press mEnU/ in idle mode to enter the main menu. SELECT Press to scroll to >SETTInGS, then press...

  • Page 19: Home Area Code

    Telephone settings Handset settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID log only displays the seven digits of the telephone number.

  • Page 20: Answering System Settings

    Telephone settings Answering system settings Use the answering system menu of a system handset to turn on or off the answering system, record your announcement, activate the call screening, change the number of rings, set the remote access code and activate the message alert tone.

  • Page 21: Answering Mode

    Telephone settings Answering system settings To delete your announcement: Follow Steps 1 through 4 in To play the current 2-PLAY 3-DELETE announcement on page 15 to play the announcement. 5-STOP 7-RECORD Press 3 during playback to delete your recorded announcement. The system announces, “Announcement deleted.”...

  • Page 22: Call Screening Setup

    Telephone settings Answering system settings Call screening setup You can choose whether incoming messages are played through the speaker on the telephone base while they are being recorded. To change the settings: Press mEnU/ when in idle mode to enter the main menu. SELECT to scroll to >AnSWERInG SyS, then Press...

  • Page 23: Remote Access Code

    Telephone settings Answering system settings Remote access code To access your answering system remotely from any touch-tone telephone, you need to enter a two-digit number (00-99). Unless you change it, the remote access code is 19. To change the remote access code: Press mEnU/ when in idle mode to enter the main menu.

  • Page 24: Telephone Base Ringer Volume

    Telephone settings Telephone base ringer volume When the telephone is not in use, press voLUmE on the telephone base to set the ringer volume level (1-5), or turn the ringer off. A sample of the ringer sounds as you adjust the volume. The telephone base announces, “Base ringer is off”...

  • Page 25: Telephone Operation

    Telephone operation Making, answering and ending a call making a call To make a call: PHONE 0:01:30 888-722-7702 Press PHonE/ , then wait for the dial tone. FLASH -oR- Press SPEAKER, to use the speakerphone, then wait 10:30 11/20 for the dial tone. The screen displays the Use the dialing keys to enter the telephone number.

  • Page 26: Answering A Call

    Telephone operation Making, answering and ending a call Answering a call • Press any dialing key (known as Any Key Answer) or PHonE/ FLASH -oR- • Press SPEAKER to use the speakerphone. Speakerphone During a call, press SPEAKER to switch between SPEAKER 0:01:30 888-722-7702...

  • Page 27: Redial

    Telephone operation Redial The handset stores the 20 most recently called numbers in the redial list. To review numbers in the redial list Press REDIAL/ in idle mode. PAUSE Press , or press REDIAL/ repeatedly PAUSE to scroll through the 20 most recently called numbers (up to 30 digits each).

  • Page 28: To Delete A Number In The Redial List

    Telephone operation Redial To delete a number in the redial list • While reviewing a number in the redial list, press DELETE to delete the displayed number from the redial list.

  • Page 29: Options While On Calls

    Telephone operation Options while on calls volume control While on a call, press /voLUmE to increase or /voLUmE to decrease the listening volume. When the volume reaches the minimum or maximum setting, you hear two beeps. note: The handset earpiece volume setting (1-5) and speakerphone volume setting (1-6) are independent.

  • Page 30: Temporary Tone Dialing

    Telephone operation Options while on calls Temporary tone dialing If you have pulse (rotary) dialing service only, you can temporarily switch from pulse to touch-tone dialing during a call. During a call, press TonE . Buttons pressed after this send touch-tone signals. Use the dialing keys to enter the number.
  • Page 31 Telephone operation Options while on calls To access the redial list while on a call: Press REDIAL/ . The screen shows the number REDIAL PAUSE 888-722-7702 most recently called. If it is not the desired number, press to scroll to the desired one. Press /SELECT.

  • Page 32: Handset Locator

    Telephone operation Handset locator If you misplace the handset, use the handset locator feature on the telephone base to find it. To start the paging tone: • Press HAnDSET LoCAToR on the telephone base to start the paging tone on the handset for 60 seconds.

  • Page 33: Directory

    Directory Directory overview Directory memory capacity The directory can store up to 100 entries, with a maximum Charlie Johnson of 15 alphanumeric characters (including spaces) for 888-883-2445 the names and 30 digits for the telephone numbers. A convenient search feature can help you find and dial numbers quickly (see To search by name on page 31).

  • Page 34: Create Directory Entries

    Directory Create directory entries To create a new directory entry Press mEnU/ in idle mode. SELECT Press to scroll to >DIRECToRy, then press /SELECT. mEnU Press to scroll to >ADD ConTACT. ENTER NUMBER Press /SELECT. mEnU 888-883-2445_ Enter the telephone number when prompted. •...

  • Page 35: To Add A Predialed Telephone Number To The Directory

    Directory Create directory entries • The first letter of every word is capitalized. The remaining letters in a word start as lower case letters, as shown in the following character chart: Dial Characters by number of key press ‘ & space Press /SELECT to store your new directory entry.

  • Page 36: Reviewing The Directory

    Directory Reviewing the directory To review directory entries Press DIR when in idle mode to show the first entry in Charlie Johnson the directory. DIRECToRy EmPTy appears if there are no 888-883-2445 directory entries. -oR- You can also show the first entry in the directory by pressing mEnU/ when in idle mode.

  • Page 37: Dialing, Deleting And Editing A Directory Entry

    Directory Dialing, deleting and editing a directory entry You can dial, delete or edit a displayed directory entry. Robert Brown 888-360-4121 See To review directory entries or To search by name on page 31 to show an entry from the directory first. To dial a directory number •...

  • Page 38: Speed Dial Locations

    Directory Speed dial locations To assign or reassign a directory entry to a speed dial location Press mEnU/ in idle mode. SELECT >SPEED DIAL Press to scroll to >DIRECToRy, then press REVIEW /SELECT. mEnU to scroll to >SPEED DIAL, then press Press /SELECT.

  • Page 39: To Dial A Speed Dial Number

    Directory Speed dial locations To dial a speed dial number When in idle mode, press and hold a dialing key (0-9) to choose the desired speed dial entry. PHonE/ SPEAKER to dial the displayed Press FLASH telephone number (known as Display Dial). note: If the speed dial location you selected is empty, the screen shows the speed dial list.

  • Page 40: Caller Id

    Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.

  • Page 41: Caller Id History

    Caller ID Caller ID history How caller ID history (call log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Each entry may have up to 24 digits for the telephone number and 15 characters for the name. Entries are stored in reverse chronological order.

  • Page 42: Caller Id Operation

    Caller ID Caller ID operation missed (new) calls indicator When you have calls that have not been reviewed, the HANDSET 1 handset idle screen shows XX mISSED CALLS. 16 MISSED CALLS All entries that have not been reviewed are counted as missed (new) calls.

  • Page 43: To Review The Caller Id History

    Caller ID Caller ID operation To review the caller ID history Review the caller ID history to find out who called, to return the call or to copy the caller’s name and number into your directory. CALL LoG EmPTy appears if there are no records in the caller ID history. CID to review the caller ID history When a handset is in idle mode, press in reverse chronological order starting with the most recent call.

  • Page 44: To Dial A Caller Id History Number

    Caller ID Caller ID operation To dial a caller ID history number While reviewing the caller ID history, press Christine Smith to browse through the caller ID history and find the entry. 888-722-7702 Press PHonE/ SPEAKER to dial the FLASH displayed telephone number from the caller ID history 10:30 11/20...

  • Page 45: Saving A Caller Id History Entry In The Directory

    Caller ID Caller ID operation Saving a caller ID history entry in the directory While reviewing the caller ID history, press Christine Smith to browse through the caller ID history and find the 888-722-7702 desired entry. Press /SELECT. The screen shows EDIT nUmBER. mEnU 10:30 11/20...

  • Page 46: Answering System

    Answering system Answering system and voicemail About answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built- in answering system messages and voicemail messages are separate.

  • Page 47: Answering System Overview

    Answering system Answering system overview voice prompts The system provides voice prompts to guide you through recording announcements and remote access. message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to four minutes, and the approximate recording time is 14 minutes.

  • Page 48: Call Intercept

    Answering system Answering system overview Call intercept While call screening, you can press PHonE/ FLASH SPEAKER on the handset to stop recording and speak to the caller. Temporarily turn off the message alert tone Follow the step to temporarily silence the message alert tone: •...

  • Page 49: Message Playback

    Answering system Message playback To listen to messages You can use the handset or the telephone base to play messages. If there are new messages, the system plays back only the new messages (oldest first). If there are no new messages, the system plays back all old messages (oldest first).

  • Page 50: Options During Playback

    Answering system Message playback options during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When messages are playing on the telephone base: • Press voLUmE to adjust the message playback volume (1-8). •...

  • Page 51: To Delete All Old Messages

    Answering system Message playback To delete all old messages Use this feature to delete all old messages. Once messages are deleted, you cannot retrieve them. New (unheard) messages cannot be deleted until you have listened to them. note: If there are no old messages and you press DELETE on the telephone base, the system announces, “You have no old message.”...

  • Page 52: Recording And Playing Memos

    Answering system Recording and playing memos Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone. To record a memo Press mEnU/ when in idle mode to enter the main menu.

  • Page 53: Message Window Displays

    Answering system Message window displays The message window on the telephone base displays the total number of messages. See the following table for other message window displays. There are no messages in the answering system. After a power failure, this flashes to indicate that you need to set the date and time.

  • Page 54: Remote Access

    Answering system Remote access You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely access the answering system Dial your telephone number from any touch-tone telephone. When the answering system answers, enter the two-digit remote access code (19, unless you have changed it;...
  • Page 55 Answering system Remote access Hang up to end the call and save all messages. There is a wallet card listing the remote commands at the back of this user’s manual. Cut it out and keep it in your wallet for quick reference. notes: •...

  • Page 56: Appendix

    Appendix Screen icons, indicator lights and alert tones Screen icons Low battery; place the handset in the telephone base to recharge. (flashing) HANDSET 1 Indicates the battery voltage level. 16 MISSED CALLS ANS ON Battery is charging. MSG # 10:30 10/16 MUTE (animated display)

  • Page 57: Telephone Base Indicator Lights

    Appendix Screen icons, indicator lights and alert tones Telephone base indicator lights AnSWER on/oFF light On when the built-in answering system is on. In USE light On when the handset is in use, when the answering system is answering an incoming call or when the answering system is being accessed remotely.

  • Page 58: Handset Display Screen Messages

    Appendix Handset display screen messages You are accessing an empty caller ID history. CALL LOG EMPTY There are no directory entries. DIRECTORY EMPTY The directory is full. You cannot save any new entries unless DIRECTORY FULL you delete some current entries. You have just ended a call.
  • Page 59 Appendix Handset display screen messages You cannot save a caller ID history entry without a number UNABLE TO SAVE to the directory. There are new calls in the caller ID history. XX MISSED CALLS There are new messages in the answering system. XX NEW MESSAGES...

  • Page 60: Troubleshooting

    If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Try using a different wall jack in your home to connect your EL52100/EL52110 telephone, or contact contact your telephone service provider (charges may apply).
  • Page 61 Appendix Troubleshooting • Check that all the telephones connected to the same telephone line are hung up. • Make sure to set the dial mode to the correct setting (pulse dialing or tone dialing) for the service in your area (see Dial mode on page 14). •...
  • Page 62 Appendix Troubleshooting The batteries do not hold a charge. • If the cordless handset is in the telephone base and the charge light does not come on, refer to the item The charge light is off on this page. • Make sure the battery is fully charged.
  • Page 63 Appendix Troubleshooting • Move your telephone to a higher location. The telephone will likely have better reception when installed in a high area. • If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).
  • Page 64 Appendix Troubleshooting • Move your telephone base to a higher location. The telephone will have better reception when installed in a high area. • If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).
  • Page 65 Appendix Troubleshooting • Your telephone line cord might be defective. Try installing a new telephone line cord. my caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. •...
  • Page 66 Appendix Troubleshooting • If the caller pauses for longer than seven seconds, the answering system stops recording and disconnects the call. • If the answering system’s memory becomes full during a message, the answering system stops recording and disconnects the call. •...
  • Page 67 Appendix Troubleshooting • The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code. • There may be interference on the telephone line you are using. Press dial keys firmly.
  • Page 68 Appendix Troubleshooting Common cure for electronic equipment: If the telephone is not responding normally, try resetting the telephone. Do the following in the order listed. Disconnect the power to the telephone base. Disconnect the cordless handset battery. Wait a few minutes. Connect power to the telephone base.

  • Page 69: Maintenance

    Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it.

  • Page 70: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...

  • Page 71: Especially About Cordless Telephones

    Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.

  • Page 72: Fcc Part 68 And Acta

    Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.

  • Page 73: Fcc Part 15

    Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 74: California Energy Commission Battery Charging Testing Instructions

    Appendix California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled.

  • Page 75: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com 1 (800) 222-3111 or call . In Canada, dial 1 (866) 288-4268 What does this limited warranty cover? The manufacturer of this AT&T branded product warrants to the holder of a valid proof of...
  • Page 76 Appendix Limited warranty How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com 1 (800) 222-3111 or call . In Canada, dial 1 (866) 288-4268 NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.

  • Page 77: Technical Specifications

    Appendix Technical specifications RF frequency band 1921.536MHz — 1928.448MHz Channels Operating temperature 32ºF — 122ºF 0ºC — 50ºC Telephone base voltage 96 — 130Vrms (AC voltage, 60Hz) Telephone base voltage 6VDC @ 400mA (DC adapter output) Handset voltage 2.4 — 3.2VDC Charger voltage 6VAC @ 300mA (AC adapter output)

  • Page 78: Index

    Index Index Display dial, 22, 32, 34, 39 Display screen messages, 53–54 Alert tones, 52 DSL filter, 4, 7 Alphabetical search, 31 Announcement, 15 Answer a call, 21 Elapsed time, 20 Answering mode, 16 End a call, 21 Answering system, 41–50 Answering system and voicemail, 41 Answering system settings, 15–18 Flash, 24...
  • Page 79 Index Index Operating time, 72 Pause, 20, 29 Power adapter, 4 Predialing (on-hook dialing), 20 Reasons for missing caller ID information, 37 Recording time, 42 Redial, 22–23 Remote access, 49 Remote access code, 18 Remote commands, 49 Repeat messages, 45, 49 Ringer tone, 11 Screen icons, 51 Skip messages, 45, 49...

  • Page 80: Remote Access Wallet Card

    Record announcement ......Turn system on or off ........0 End remote access call ......8 (or hang up) EL52100/EL52110 DECT 6.0 cordless telephone/answering system with caller ID/call waiting © 2009-2015 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to...
  • Page 81 www.telephones.att.com © 2009-2015 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. RBRC® and 1-800-8-BATTERY® are registered trademarks of the Rechargeable Battery Recycling Corporation. Printed in China.

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