Lenovo 30141DU - IdeaCentre Q100 Mini PC Safety And Warranty Manual page 53

The warranty is voided by removal or alteration of identification labels on the Machine or its parts.
Lenovo does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as assistance with "how-to" questions
and those regarding Machine set-up and installation, is provided WITHOUT WARRANTIES OF ANY KIND.
How to Obtain Warranty Service
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Warranty service may be provided by Lenovo, IBM , your reseller if authorized to perform warranty service, or
an authorized warranty service provider. Each of them is referred to as a "Service Provider."
If the Machine does not function as warranted during the warranty period, contact a Service Provider. If you do
not register the Machine with Lenovo, you may be required to present proof of purchase as evidence of your
entitlement to warranty service.
What Lenovo Will Do to Correct Problems
When you contact a Service Provider for service, you must follow the problem determination and resolution
procedures that we specify. An initial diagnosis of your problem can be made either by a technician over the
telephone or electronically by access to a support website.
The type of warranty service applicable to your Machine is specified in Part 3 - Warranty Information.
You are responsible for downloading and installing designated software updates from a support web site or
from other electronic media, and following the instructions that your Service Provider provides. Software updates
may include basic input/output system code (called "BIOS"), utility programs, device drivers, and other software
updates.
If your problem can be resolved with a Customer Replaceable Unit ("CRU") (e.g., keyboard, mouse, speaker,
memory, hard disk drive), your Service Provider will ship the CRU to you for you to install.
If the Machine does not function as warranted during the warranty period and your problem cannot be resolved
over the telephone or electronically, through your application of software updates, or with a CRU, your Service
Provider, will either, at its discretion, 1) repair it to make it function as warranted, or 2) replace it with one that is
at least functionally equivalent. If your Service Provider is unable to do either, you may return the Machine to
your place of purchase and your money will be refunded.
As part of the warranty service, your Service Provider may also install selected engineering changes that apply
to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item your Service Provider replaces
becomes Lenovo's property and the replacement becomes yours. You represent that all removed items are
genuine and unaltered. The replacement may not be new, but will be in good working order and at least
functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced
item.
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Safety and warranty guide