AT&T CL81309 - DECT 6.0 User Manual page 52

Appendix D
Troubleshooting
The charge light
is off.
My caller ID isn't
working.
• If you plug your phone in with a modem or surge
protector, plug the phone (or modem/surge protector)
into a different location. If this does not solve the
problem, re-locate your phone or modem farther apart
from one another, or use a different surge protector.
• Relocate your telephone base to a higher location. The
phone might have better reception when installed in a
high area.
• If the other phones in your home are having the
same problem, contact your local telephone company
(charges may apply).
• Make sure you plug the power and line cords in
correctly and securely.
• Unplug the electrical power. Wait for 15 seconds, then
plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
• Clean the cordless handset and telephone base
charging contacts each month with a pencil eraser or
cloth.
• Caller ID is a subscription service. You must subscribe
to this service from your local telephone company for
this feature to work on your phone.
• The caller must be calling from an area that supports
caller ID.
• Both you and your caller's telephone companies must
use caller ID compatible equipment.
• If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone lines, you
must install a DSL filter between the telephone base
and the telephone wall jack. The filter prevents noise
and caller ID problems resulting from DSL interference.
Please contact your DSL service provider for more
information about DSL filters.
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