Table Of Contents - Cisco TELEPRESENCE MANAGEMENT SUITE PROVISIONING - TROUBLESHOOTING GUIDE 13.0 Troubleshooting Manual

Table of Contents

Introduction ............................................................................................................................... 3
Provisioning logs ...................................................................................................................... 4
Cisco TMS provisioning directory logs .......................................................................................................... 4
Cisco VCS provisioning logs ......................................................................................................................... 4
Movi client logs .............................................................................................................................................. 4
Audit.log .................................................................................................................................................. 5
E20 logs ......................................................................................................................................................... 5
The Cisco TMS Provisioning Directory backend .................................................................... 6
Cisco TMS Agent Diagnostics ....................................................................................................................... 6
Backend problem scenarios .......................................................................................................................... 6
Provisioning directory not visible in Cisco TMS ..................................................................................... 6
Browser error displayed when trying to view Provisioning directory ...................................................... 6
Adding VCS to TMS fails ........................................................................................................................ 7
Error message received when enabling provisioning ............................................................................ 7
Importing from Microsoft Active Directory fails ....................................................................................... 8
Cannot distribute email with username and password .................................................................................. 8
Movi troubleshooting ................................................................................................................ 9
Error messages ............................................................................................................................................. 9
Login failed ............................................................................................................................................. 9
Call failed .............................................................................................................................................. 10
Phone book services are unavailable .................................................................................................. 11
Phonebook services are disabled ........................................................................................................ 11
Presence status services are not enabled ........................................................................................... 11
Status publication failed ....................................................................................................................... 11
Unable to connect to server ................................................................................................................. 11
Disconnected from server .................................................................................................................... 12
Phone books not available .......................................................................................................................... 12
Check provisioning ............................................................................................................................... 12
Check access control ........................................................................................................................... 12
E20 troubleshooting ................................................................................................................ 13
Error messages ........................................................................................................................................... 13
System upgrade failed .......................................................................................................................... 13
Phone books not available .......................................................................................................................... 13
Check provisioning ............................................................................................................................... 13
Check access control ........................................................................................................................... 14
Refresh connection to TMS Agent ....................................................................................................... 14
References and related documents ....................................................................................... 15
Disclaimers and notices ......................................................................................................... 16
Cisco TMS Provisioning Administrator Guide
Introduction
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