Advertisement
Both Buick and your Buick dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation arises
where you feel your concern has not been adequately
addressed, the Customer Satisfaction Procedure described
earlier in this section is very successful.
There may be instances where an impartial third-party can
assist in arriving at a solution to a disagreement regarding
vehicle repairs or interpretation of the New Vehicle Limited
Warranty. To assist in resolving these disagreements Buick
voluntarily participates in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Buick. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator
will
make a decision which you rhay
accept or reject. If you accept the decision,
GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from
the time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Buick Customer
Assistance Center at 1-800-521-7300.
8-3
Advertisement
