Hdd Troubleshooting - Toshiba A20-S259 - Satellite - Pentium 4 2.66 GHz Maintenance Manual

2 Troubleshooting Procedures
2.6

HDD Troubleshooting

This section describes how to determine if the HDD is functioning properly. Perform the steps
below starting with Procedure 1 and continuing with the other procedures as required.
Procedure 1: Message Check
Procedure 2: Partition Check
Procedure 3: Format Check
Procedure 4: Diagnostic Test Program Execution Check
Procedure 5: Connector Check and Replacement Check
CAUTION: The contents of the hard disk will be erased when the HDD troubleshooting
procedures are executed. Transfer the contents of the hard disk to floppy disks or other
storage drive(s).
Procedure 1 Message Check
When the computer's HDD does not function properly, some of the following error messages
may appear on the display. Start with Check 1 below and perform the other checks as instructed.
Check 1 If any of the following messages appear, go to Procedure 5. If the following
messages do not appear, perform Check 2.
HDC ERROR (After 5 seconds this message will disappear.)
IDE #0 ERROR (After 5 seconds this message will disappear.)
Check 2 If either of the following messages appears, go to Procedure 2. If the following
messages do not appear, perform Check 3.
Insert system disk in drive
Press any key when ready .....
Non-System disk or disk error
Replace and press any key
Check 3 Check SETUP to see whether the Hard Disk option is set to Not used. If it is set to
Not used, choose another setting and restart the computer. If the problem still exists,
go to Procedure 2.
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2.6 HDD Troubleshooting
Satellite A20 Maintenance Manual (960-444)