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Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to maintain compliance with FCC Rules and Regulations.
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......European Notice Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community.
Do not attempt to recharge, disassemble, immerse in water, or dispose of it in fire. Replacement should be done by a Compaq authorized service provider using the Compaq spare part for this computer.
......Contents Preface Using This Guide ..................xv Chapter 1 Finding Information About Your Computer Printed and Online References ...........1-1 Ordering Backup Diskettes ............1-2 Worldwide Telephone Numbers..........1-3 Chapter 2...
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......Using AC Power ................4-6 To connect an AC Adapter ..........4-6 Using Battery Power ..............4-7 Reading the Battery Gauge ..........4-7 Resolving a Low-Battery Condition ........4-8 Extending Battery Pack Operating Time ......4-9 Removing the Battery Pack ..........
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......Chapter 6 Upgrading the Computer Installing Software ..............6-2 Adding Memory.................6-3 Chapter 7 Connecting External Equipment Device Manager Utility..............7-1 Add New Hardware Icon............7-2 Connecting a Printer..............7-2...
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......Chapter 10 Diagnostics Accessing Diagnostics ..........10-1 Accessing Diagnostics from Windows ......10-1 Running Computer Checkup (TEST) ........10-2 Running the View System Information(Inspect Utility)...
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......Appendix A Specifications ..................A-1 Appendix B POST Error Messages ................B-1 Appendix C Connector Pin Assignments..............C-1 Appendix D Power Cord Set Requirements General Requirements ...............
......Preface Using This Guide Purpose This guide is a supplemental reference that takes you further than Quick Setup with general information about the computer, troubleshooting and diagnostics, and technical specifications.
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......The following words and symbols mark special messages throughout this guide: WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.
The online references installed on the computer include the user's guides, application help, software utilities help, and customer support information. Many are accessible from the Compaq Information Center folder, an icon on the desktop screen, which is also available from the Start menu. Others can be accessed from the application or utility screens.
Therefore, Compaq recommends that you not delete Windows software. Ordering Backup Diskettes Compaq recommends that you create a backup of the software preinstalled on the computer. Or, for an additional cost, you can order backup diskettes from Compaq for all software preinstalled on this computer.
Locate your geographical area from the following table and use one of the telephone numbers for Compaq assistance. General Information Numbers—Product information, technical assistance, and the location of your nearest Compaq authorized dealer, reseller, or service provider. Technical Support Numbers—Hardware technical support in analyzing system configuration and diagnostic problems or troubleshooting.
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......Worldwide Telephone Numbers Continued Country Location Code Telephone Number Belgium General Information -2-716-95-11 Compaq Care Center -2-716-96-96 Compaq Care Center Fax -2-716-95-85 General Fax -2-725-22-13 FaxPaq -2-716-96-99 QuickLine -2-716-95-92 Ordering Backup Software -2-716-96-78 Ordering Backup Software Fax -2-716-96-79...
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......Worldwide Telephone Numbers Continued Country Location Code Telephone Number Czech Republic General Information -2-232-8772 Technical Support -2-232-8772 Denmark General Information...
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......Worldwide Telephone Numbers Continued Country Location Code Telephone Number India General Information 91-80-559-6023 PaqFax 91-80-559-8989 91-80-559-8900 Italy General Information...
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......Worldwide Telephone Numbers Continued Country Location Code Telephone Number New Zealand General Information 64-9-307-3969 Norway General Information -22-07-20-00 Technical Support...
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......Worldwide Telephone Numbers Continued Country Location Code Telephone Number Switzerland Technical Support 157/64-00 QuickLine Bulletin Board 01/8 38-24 21 Ordering Backup Software 155/62-06...
......Chapter 2 Taking a Look at the Computer Your notebook computer is equipped with many components, including levers, buttons, indicators, and connectors.
......Keyboard Components Keyboard Keyboard Components Ref Component Function Power button When pressed the first time, turns on the computer. When pressed once after the computer is on, initiates Standby (Suspend).
......Status Panel Indicators Status Panel Indicators Status Panel Indicators Ref. Indicator Function Power/ Turns on when power to the computer is turned on. standby Blinks when computer is in Standby (Suspend).
Control Panel. To access the mouse utility, click Start, click Settings, click Control Panel, then double-click the Mouse/Trackball icon. Refer to the online Compaq Reference Guide for more information. NOTE: For information about cleaning the trackball, refer to Chapter 11, "Troubleshooting."...
......Keyboard Components Keyboard Keyboard Components Ref Component Function Power button When pressed the first time, turns on the computer. When pressed once after the computer is on, initiates Standby (Suspend).
......Using the Hotkeys The hotkey combinations (Fn+F4 through F9) simplify special computer operations. These hotkeys cannot be accessed from an external keyboard.
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......Hotkey Functions and Assignments Continued Feature Hotkeys Function Quick Lock/ Fn+F6 Initiates QuickLock, which disables the QuickBlank keyboard and mouse, and QuickBlank, which clears the screen.
......Customizing the Popup Window Windows allows you to set the size and location of the popup window. To access this feature, double-click the Hotkey Popup icon in the Control Panel.
......Using the Numeric Keypad The embedded numeric keypad is a section of the keyboard that converts to a numeric keypad when the NumLk function is activated by pressing Fn+NumLk.
......Chapter 4 Managing Power Your computer is equipped with power features that allow you to manage power usage, extend battery operating time, and conserve battery power.
......Power Button The power button performs the following functions: Turns on the computer—Press the power button once when the computer is off, in Standby (also called Suspend), or in Hibernation.
......Standby (also called Suspend) When you finish working, or if you want to pause in the middle of your applications, press the power button once to initiate Standby.
......Hibernation Hibernation is a safeguard condition during which all the information in system memory is saved to the hard drive and power to the computer is turned off.
......Using Battery Power Reading the Battery Gauge The battery gauge, located on the status panel, has five indicator lights that represent the amount of power remaining in the battery pack.
......Resolving a Low-Battery Condition When you operate the computer on battery power and the battery charge runs low, the computer beeps and the battery charge indicator on the status panel begins to blink.
......Extending Battery Pack Operating Time Battery pack operating time can be extended by following these guidelines: Select the high level of power conservation.
......Removing the Battery Pack Before removing the battery pack, complete the following steps: 1. To prevent loss of data, save your work and exit all applications. 2.
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......4. The battery compartment pops down n . Remove the battery pack o . Removing the Battery Pack NOTE: Battery packs should be recycled or disposed of according to local regulations.
Installing the Battery Pack 5. Press the power button to turn the computer back on. IMPORTANT: Use only the Compaq Extended Life NiMH (Nickel Metal Hydride) Battery Pack, which comes standard in the computer, or use the Duracell DR-31 NiMH Battery Pack with the computer.
......Charging the Battery Pack Follow these steps to fully charge the battery pack: 1. Connect the AC Adapter to the computer and plug it into an electrical outlet.
......Power Properties Power Properties is a series of features that allows you to monitor how AC and battery power are used in your computer. It controls most of the computer components, including hard drive, processor, and display.
......Battery Conservation Levels Selecting a Battery Conservation Level To extend the life of your battery, customize your own level of battery conservation or click one of three preset conservation levels.
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......Selecting a Battery Conservation Level with Hotkeys You can also change the default levels of battery conservation by pressing Fn+F7 to display a popup window indicating the current level.
......Chapter 5 Using Security The security features installed on your computer allow you to customize the security measures you prefer. The computer provides security features to set passwords, QuickLock the pointing device and keyboard, and QuickBlank the screen.
Once you establish a power-on password, you must enter it each time you turn on the computer. IMPORTANT: You cannot use the computer if you forget your power- on password. Therefore, Compaq recommends that you record your password and put it in a safe place. Using Security...
Each computer keyboard is designed to meet specific country requirements. As a result, you may have to substitute another key character. Refer to the online Compaq Reference Guide for more information. Using Security...
CAUTION: If you forget your setup password, you will need to clear the password from memory before you can reconfigure the system. Call your Compaq authorized dealer, reseller, or service provider for assistance if needed. Using Security...
NOTE: The syntax for changing the password varies according to the keyboard purchased with your computer. Refer to the online Compaq Reference Guide to find the syntax for your computer. Identifying Quick Controls QuickLock—Locks the keyboard and pointing device while the computer is running.
......Initiating Quick Controls Quick Controls establish security measures when your computer is turned on but not in use. After setting the power-on password in Passwords Properties, Quick Controls can be initiated in two ways: 1.
......Using a Cable Lock In order to secure your computer and prevent it from being stolen or accidentally disconnected, you may want to use a cable lock.
......Chapter 6 Upgrading the Computer Upgrade components can increase the functionality and performance of your computer. Compaq upgrades are easy to install. Contact your Compaq authorized reseller to determine which upgrades are available for your model computer. For detailed...
......Installing Software An application software program performs a specific task, such as database management, word processing, financial management, or graphic illustration.
......Adding Memory The computer comes standard with 8 or 16 megabytes of random access memory (RAM). Memory can be expanded with 8-, 16-, or 32-Megabyte Memory Expansion Boards.
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......5. Slide the memory boards into the memory slot n. The connector will snap into place when the board is correctly seated o. Sliding Memory Boards Into Place 6.
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......7. Replace the battery pack. 8. Connect the computer to electrical power and turn it on. The computer automatically recognizes the new memory and reconfigures the system.
......Chapter 7 Connecting External Equipment This chapter familiarizes you with the procedures and utilities needed to connect external equipment to your computer, including: Device Manager utility Add New Hardware icon Printer...
......Connecting the AC Adapter To connect the AC Adapter cable to the computer: 1. Connect the AC Adapter cable to the AC power connector on the computer.
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......Connecting the Automobile Adapter To connect the Automobile Adapter to the computer: 1. Turn on the vehicle’s engine 2.
......Connecting an External Monitor An external VGA monitor can be connected to the computer. To connect an external monitor to the computer, follow these steps: 1.
......Connecting a Mouse or External Trackball CAUTION: To prevent damage to the computer, place the computer in Standby (Suspend) before connecting or disconnecting the mouse.
......Chapter 8 Working with PCMCIA Devices PC Card devices (also called PCMCIA Cards) are credit card-sized option cards that enhance the functionality of your computer.
......Types of PC Cards Your computer is equipped with a versatile feature that allows you to connect portable external devices, such as modem, memory, or network PC Cards.
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International Association (PCMCIA). For a list of PC Cards supported on this computer, contact your Compaq authorized reseller or service provider. Also, look for this Compaq PC Card Solution seal. Cards with this logo on their packaging and advertising are supported on most Compaq computers.
PC Card software. This software includes drivers for the most popular PC Cards and other features designed to make PC Cards simple to use. For information about this software, refer to the online Compaq Reference Guide. Working with PCMCIA Devices...
......Chapter 9 Caring for the Computer This chapter provides Compaq recommended guidelines for taking care of your computer. These guidelines, aimed at improving your computer's longevity and reducing the risk of damage, include: Routine care...
......Routine Care You can keep the computer in good condition and working properly by following these guidelines: Operate the computer with a battery pack installed, even when you're using external power.
You can send your computer and diskettes through airport X-ray machines. However, Compaq recommends that you do not send your computer and diskettes through airport magnetic detectors or expose them to security magnetic wands.
......Shipping Guidelines Should you need to ship the computer, follow these guidelines: Safeguard your data before shipping by backing it up onto diskettes or tape media.
(for example, MS-DOS, Windows, or OS/2). Accessing Diagnostics from Windows You can also access configuration and diagnostics information from the desktop by following these steps: 1. Click Start. 2. Click Settings. 3. Click Control Panel. 4. Double-click the Compaq Diagnostics for Windows icon. Diagnostics 10-1...
This information allows the service provider to reproduce the same environment on another computer for testing. It is also recommended that you run Computer Checkup and have the printed report available before placing a call to Compaq Customer Support. To run Computer Checkup, follow these steps: 1.
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When the testing is complete, the test option menu is displayed again. NOTE: When you run Computer Checkup, record any error message numbers and have them available when you contact your Compaq authorized reseller or service provider for assistance. 11. Exit to the Configuration and Diagnostics menu. Diagnostics...
Video Windows WIN.INI file Windows SYSTEM.INI file You can display, print, or save the information. Your Compaq authorized reseller or service provider may ask you to run this utility to assist in analyzing the system. This information allows the service provider to reproduce the same environment on another computer for testing.
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......To run View System Information (INSPECT), follow these steps: 1. Turn on or restart the computer by pressing the power button. 2.
......Chapter 11 Troubleshooting This chapter provides information on how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that can be displayed on the screen.
If the problem appears related to a software application, also check the documentation provided with the software. You may discover something you can resolve easily yourself. If the condi- tion persists, contact your Compaq authorized service provider or Compaq Customer Support. 11-2...
......Solving Battery Problems Some common causes and solutions for battery problems are listed in the following table. The "Solving Power Problems" section in this chapter also may be helpful to you.
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Every time the Real-time clock battery is Call your Compaq computer is turned at the end of its life. authorized service provider on, you have to set to replace the real-time the date and time.
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......Battery Problems and Solutions Continued Problem Possible Cause Solution Battery charge doesn't Battery pack is being Keep computer at a last as long as expected.
Enable diskette drive disabled. through the Device Manager in the Systems icon on the Control Panel or through F10 setup. See the online Compaq Reference Guide for more information. Diskette is not Format the diskette. formatted. Diskette drive Wrong type of diskette is...
"Automatically fix." Reformat the hard drive. Contact your Compaq authorized service provider. CAUTION: You should maintain an up-to-date backup of your hard drive at all times in case of errors or failures. Troubleshooting...
......Solving Hardware Installation Problems Some common causes and solutions for hardware installation problems are listed in the following table. Hardware Installation Problems and Solutions Problem Possible Cause...
Some common causes and solutions for keyboard and embedded numeric keypad problems are listed in the following table. NOTE: Consult the online Compaq Reference Guide or the Keyboard Reference on the use of the NumLk key and the embedded numeric keypad.
......Solving Memory Problems Some common causes and solutions for memory problems are listed in the following table. Memory Problems and Solutions Problem Possible Cause...
Card or card driver is Refer to the documentation not compatible with that came with your PC Card. your computer. Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards supported by Compaq. PC Card does not...
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PC Card. Refer to the online available for this Compaq Reference Guide. configuration. Storage memory card Card is not compatible. Contact Compaq Customer does not work. Support or a Compaq authorized service provider for a list of PC Cards tested successfully in Compaq computers.
......Solving Power Problems Some common causes and solutions for power problems are listed in the following table. The "Solving Battery Problems" section in this chapter also may be helpful.
......Solving Printer Problems Some common causes and solutions for printer problems are listed in the following table. Printer Problems and Solutions Problem Possible Cause...
......Solving Display Screen Problems Some common causes and solutions for display screen problems are listed in the following table. Display Screen Problems and Solutions Problem Possible Cause...
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......Display Screen Problems and Solutions Continued Problem Possible Cause Solution Screen is blank, the System has entered a If available, immediately power/standby low-battery condition.
......Solving Software Application Problems Most software application or installation problems occur because of one or more of the following conditions: Application was not installed correctly.
......Solving Trackball/Mouse Problems Some common causes and solutions for trackball and mouse problems are listed in the following table. Trackball/Mouse Problems and Solutions Problem Possible Cause...
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......Trackball/Mouse Problems and Solutions Continued Problem Possible Cause Solution Device driver is Wrong mouse is selected. To select the right mouse, loaded but access the Start menu via the...
......Cleaning the Trackball Operate the trackball with clean hands. Under normal conditions, you only need to wipe the computer case and trackball with a dry soft cloth.
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......Cleaning Inside the Trackball Assembly To remove dust and build-up on the inside surfaces of the trackball assembly: 1.
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......5. Allow the parts to air dry before reassembling. 6. Replace the ball in the trackball cage. 7.
......Servicing the Computer To get help from Compaq Customer Support or to find a Compaq authorized reseller or service provider location, call one of the numbers in the "Worldwide Telephone Numbers"...
......Appendix A Specifications This appendix provides physical and performance specifications for subassemblies of the computer: Computer AC Adapter Displays (Color STN and TFT)
If one of the error codes listed below is displayed on the screen during POST, follow the instructions in the recommended action. If you receive an error code not listed here, contact your Compaq authorized service provider. You also may wish to run Computer Checkup;...
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Otherwise, contact a in CMOS Compaq authorized service provider. 208-Invalid None The memory Replace memory Memory expansion expansion board.
......Serial Connector Connector Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Ground Data Set Ready Ready to Send Clear to Send Ring Indicator...
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......External VGA Monitor Connector Connector Signal Red Analog Green Analog Blue Analog Not Connected Ground Ground Analog Ground Analog Ground Analog...
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......PC Card (PCMCIA) Connector Signal Signal Ground Address bit 5 Data bit 3 Address bit 4 Data bit 4 Address bit 3 Data bit 5...
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......PC Card (PCMCIA) Connector Continued Signal Signal Card reset Address bit 18 Extend bus cycle Address bit 19 Input port acknowledge Address bit 20...
Power cord sets for use in other countries must meet the requirements of the country where you use the AC Adapter. For more information on power cord set requirements, contact your Compaq authorized dealer. General Requirements The requirements listed below are applicable to all countries: 1.
......Country-Specific Requirements Power Cord Set Requirements Accredited Applicable Note Country Agency Numbers Australia EANSW Austria Belgium CEBC Canada...
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......3. Appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law.
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......Appendix D Power Cord Set Requirements...
Identification Numbers The following options have been evaluated for use with your computer. These Compaq approved options can be identified by their assigned series numbers that are listed below. To ensure continued reliable and safe operation of your computer, only these options should be used.
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......Appendix E Regulatory Agency Identification Numbers...