4 From the Windows desktop, click Start
Accessories→ Notepad.
5 Type some characters on the internal keyboard and verify that they appear
on the display.
If the characters appear now, but did not with the external keyboard, you
may have a defective external keyboard. Contact Dell (see "Contacting
Dell" on page 160).
U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S
R
Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 95). If
the tests indicate a defective external keyboard, contact Dell (see "Contacting
Dell" on page 160).
Unexpected characters
D
I S A B L E T H E N U M E R I C K E Y P A D
keypad if numbers are displayed instead of letters. Verify that the numbers
lock light is not lit.
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
The computer does not start
C
H E C K T H E A C A D A P T E R
the computer and to the electrical outlet.
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system
shutdown.
T
U R N T H E C O M P U T E R O F F
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
—
Press <Num Lk> to disable the numeric
—
Ensure that the AC adapter is firmly connected to
—
If you are unable to get a response by pressing a
—
→ All Programs→
Run the PC-AT Compatible
Troubleshooting
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