Troubleshooting Guide; Displayed Message - Muratec OFFICEBRIDGE User Manual

Chapter 9

Troubleshooting guide

Troubleshooting guide

1. Displayed message

Message
Logon Failed.
Please confirm the network.
The new password was not
correctly confirmed.
Be sure that the confirmation
password exactly matches the new
password.
Invalid password.
Application Error. (4517)
Client error occurred. (3039)
The Server service error. (3060)
This user is already logged on to
the server.
Not enough storage is available
to complete the operation.
This document that has been
deleted on the server side exists.
This internet address(TO:) does
not exist.
Do you want to send this Fax ?
The active communication was
aborted. All data will be lost.
OK ?
204
Check with 'Web Manager' to see if the server is operating
normally.
Restart the client PC.
The password entered for confirmation is not identical to the
new password.
Double-check and enter again.
Password is not correct.
Double-check and enter again.
If the program was running normally before the error, some
failure is likely due to a factor such as installation of another
program.
Reinstall the program.
Delete the image data on the cover page, and retry to send.
Insufficient hardware resources are the likely cause.
Restart the PC.
If the program was running normally before the error, some
failure is likely due to a factor such as installation of another
program.
Reinstall the program.
Time-out exists in the communication with the server.
Check the network for the presence of overly heavy traffic or too
many client PCs connected.
Another client is already logged on with the same ID.
Use a different ID to log on, or end the log-on client operation
and try to log on again.
When there are multiple print jobs and transmission jobs on
hold, try to send again after the jobs are finished.
When there are no such jobs on hold, split the transmission
document to be sent.
Scanned data on the server has been deleted.
(Scanned data can be stocked up to 20 items. When scanning is
done without starting the client PC, the oldest data is deleted.
Make sure to start the client PC before continuously performing
scanning jobs.)
Fax data on the server has been deleted.
When received fax data exceeds the server's memory capacity
and is unable to be kept in memory, the oldest data is deleted
after it is printed out.
When sending an Internet fax, at least one recipient entry after
TO is recommended.
Current transmission job does not show a recipient after TO.
Press OK to send it compulsively.
The data is being forwarded between the client PC and the
server now.
If the client PC is shut down in this condition, the data under
communication will be lost.
Remedy