Dish Network 11 Quick Setup Manual page 31

If your equipment is out of warranty and can be repaired your billing account or credit card
will be charged the standard repair fee for the replacement. If damage to the defective
equipment is found, which EchoStar in its sole discretion determines has voided the
warranty, or makes the equipment unrepairable, your billing account or credit card will be
charged the market price of the replacement.
P R
OST ECEIPT
You may choose to ship the equipment to us at your cost. To provide faster service, upon
receipt of your equipment you will be shipped a replacement. Your original equipment will
not be available for return.
The equipment you return will be checked to verify whether it is covered under this
warranty. If the defective equipment is covered under this warranty, it will be replaced and
shipped back to you at no additional cost (additional charges may apply outside of the
continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card
will be charged the standard repair fee for the replacement. If damage to the defective
equipment is found, which EchoStar in its sole discretion determines has voided the
warranty, or makes the equipment unrepairable, your billing account or credit card will be
charged the market price of the replacement.
A
CCESSORY
An accessory is any DISH Network branded equipment, displaying the DISH Network
logo, excluding the receiver, Smart Card, cables and hookups, and non-mechanical
components. A one-year warranty becomes effective upon the activation of the DISH
system or date of purchase, if bought separately. A proof of purchase is required to verify
the purchase date. If an accessory has an expired warranty, no exchange will be issued. You
may purchase replacement accessories from DISH Network or your local retailer.
I Y N
F OU EED
1. Review this User Guide.
2. See Troubleshooting on page 18.
3. Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of
purchase and your customer account number ready.
a. If the representative finds you should return the remote control, you'll get a
telephone number to call for a Return Authorization (RA) number. Before
shipping any equipment to us, you must get a Return Authorization number.
b. You must package returned equipment the right way. Follow the instructions
the representative gives you.
c. Write the RA number in large, clearly visible characters on the outside of the
shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return shipments without
an RA number clearly visible on the outside of the box to you at your cost.
d. We will:
•
Check the remote control, including whether it is covered under the
warranty.
•
Replace any remote we find is defective with a new or refurbished remote,
if the defective remote is covered under the warranty. We will ship the
replacement remote at our expense.
•
If a defective remote is not covered under the warranty,
we will tell you. We may assess you a flat rate charge for a replacement
remote, including shipping and insurance.
E
XCHANGE
W
ARRANTY
H
ELP
P
ROGRAM
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