Troubleshooting - Novell IDENTITY MANAGER 3.6.1 - CLIENT LOGIN EXTENSION GUIDE Manual

7.2 Troubleshooting

Keep in mind the following information as you use the Forgotten Password feature:
If your system administrator allows you to change your password through this process, it can
take up to 15 minutes or longer before all changes are in place throughout the network. Be
patient before contacting your system administrator.
For those using the Novell Client, if you are already logged in to the network and you right-
click the red N in the taskbar, select NetWare Login, then select the Did you forget your
password? link, you do not launch the restricted browser. The Client Login Extension only
applies when you have not logged in.
If the server running the Identity Manager User Application is down and you select the Did you
forget your password? link, you receive the message "An error has occurred" in red on the
restricted browser's initial page. Contact your system administrator.
If the server running the Identity Manager external WAR is down and you select the Did you
forget your password? link, you receive the message "Page Not Found" on the restricted
browser's initial page. Contact your system administrator.
If the URL to the IDM Forgot Password page is mis-configured and you select the Did you
forget your password? link, you receive the message "Page Not Found" on the restricted
browser's initial page. Contact your system administrator.
Using the Forgotten Password Feature 29