Using The Forgotten Password Feature; Accessing Forgotten Password - Novell IDENTITY MANAGER 3.6.1 - CLIENT LOGIN EXTENSION GUIDE Manual

Using the Forgotten Password
7
Feature
The following sections explain how to use and troubleshoot the Forgotten Password feature in the
®
Novell Client and Microsoft GINA:
TM
Section 7.1, "Accessing Forgotten Password," on page 27
Section 7.2, "Troubleshooting," on page 29

7.1 Accessing Forgotten Password

After you run the Client Login Extension MSI file on workstations running the Novell Client 4.91
SP3 or the Microsoft GINA, and you have specified a valid HTTPS link, the Password Self-Service
feature is now ready to use. (See
page 13 to ensure that you have all the information in place for Password Self-Service to work.)
1 If you forget your password, click the Did you forget your password? link in the Novell Client.
The Microsoft GINA link says Forgotten Password, or whatever text you provided when
configuring the Client Login Extension.
Clicking the Did you forget your password? link launches a restricted browser that can only go
to the URL designated in the Client Login Extension Configuration utility. The restricted
browser performs the following:
Verifies that the protocol is HTTPS
Validates the hostname
Verifies that the target Web site is operating in Internet Explorer's restricted sites zone
Disables hotkeys
Disables tabs
Disables right-clicking
Disables ActiveX*
Disables scripts
Runs on its own process, separate from the Winlogon process.
Chapter 3, "Preparing to Run the Client Login Extension," on

Using the Forgotten Password Feature

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27