Novell DATA SYNCHRONIZER MOBILITY PACK - INSTALLATION GUIDE 07-2010 Installation Manual page 35

Mobility Pack Troubleshooting
A
"The Mobility Pack Installation program cannot communicate with the LDAP server" on
page 35
"You cannot add an LDAP group during Mobility Pack installation" on page 35
"The Mobility Pack Installation program cannot communicate with the GroupWise POA" on
page 35
"The Synchronizer services do not start" on page 36
See also:
"Mobility Connector
Configuration Guide
"GroupWise Connector
Configuration Guide
The Mobility Pack Installation program cannot communicate with the LDAP server
Possible Cause: A firewall is blocking communication between the Installation program and
the LDAP server.
Action: Make sure that communication through the firewall is allowed on port 636 for
a secure LDAP connection or port 389 for a non-secure LDAP connection.
Possible Cause: The LDAP server is not functioning correctly.
Action: Reboot the LDAP server.
Possible Cause: You specified the LDAP server settings incorrectly.
Action: Double check the LDAP server settings you entered in the Installation
program.
You cannot add an LDAP group during Mobility Pack installation
Possible Cause: The LDAP group is empty.
Action: In order to add an LDAP group during installation, the group must have at
least one user in it.
The Mobility Pack Installation program cannot communicate with the GroupWise
POA
Possible Cause: A firewall is blocking communication between the Installation program and
the POA server.
Action: Make sure that communication through the firewall is allowed on port 4500.
Possible Cause: The POA is not running.
Action: Start the POA.
Possible Cause: You specified the POA server settings incorrectly.
Action: Double check the POA server settings you entered in the Installation program.
Troubleshooting" in the Mobility Connector Installation and
Troubleshooting" in the Groupwise Connector Installation and
Mobility Pack Troubleshooting
A
35