Form Fill Does Not Process Forms With Complicated Javascript Functions When Data Is Auto-Submitted; Form Fill Error Messages; Alert: Sso (Form Fill) Failed Due To Malformed Html; Form Fill Failure Because Of Incorrect Policy Configuration - Novell ACCESS MANAGER 3.1 SP2 - ACCESS GATEWAY GUIDE 2010 Manual

Section 7.8.4, "Form Fill Failure Because of Incorrect Policy Configuration," on page 238
Section 7.8.5, "Browser Spinning Issues," on page 239
7.8.1 Form Fill Does Not Process Forms with Complicated
JavaScript Functions When Data Is Auto-Submitted
Form Fill fails to process forms with complicated JavaScript or VBScript functions when data is
auto-submitted and the Statements to Execute on Submit option is selected. To know more about the
problem and to understand how to overcome the issue, see
Forms With

7.8.2 Form Fill Error Messages

You might get the following errors when sending a browser request:
DataStore Error
The service provider is not running at the moment. Please retry after a few
seconds.
These errors indicate that the Access Gateway cannot retrieve the information that is essential to
process the browser request, or is unable to save the information provided by the user because the
Embedded Service Provider is down. Retry the action after a few seconds. If the error persists,
restart the Embedded Service Provider from the Administration Console.

7.8.3 Alert: SSO (Form Fill) Failed Due to Malformed HTML

A failed Form Fill attempt sometimes produces the following error message:
Alert: SSO (Form Fill) Failed Due to Malformed HTML
Possible Cause: If this message appears on the login page which was to be filled by Form Fill, then
the HTML page is malformed.
Action: You need to manually fill the form.
Possible Cause: If this message is displayed in any page other than the login page that was to be
filled by Form Fill, this message implies that the CGI or the page matching criteria configured for
the Access Gateway Form Fill policy matched the other pages and that there was a failed attempt to
fill those pages.
Action: Check and modify the CGI and the page matching criteria in the policy in such a way that
the policy is applied only to the login page that you want the Access Gateway to fill.
7.8.4 Form Fill Failure Because of Incorrect Policy
Configuration
Form fill fails if the policy is not configured correctly. For configuration information, see
Form Fill Policies" in the
238 Novell Access Manager 3.1 SP2 Access Gateway Guide
Scripts" in the Novell Access Manager 3.1 SP2 Policy
Novell Access Manager 3.1 SP2 Policy
"Configuring a Form Fill Policy for
Guide.
Guide.
"Creating