Axis M5000-G User Manual

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AXISM5000-GPTZCamera

AXIS M5000-G PTZ Camera

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Page 1 AXISM5000-GPTZCamera AXIS M5000-G PTZ Camera User manual...
Page 2 AXIS M5000-G PTZ Camera Table of Contents Installation ..............................5 Preview mode ............................5 Get started..............................6 Find the device on the network.........................6 Browser support ..........................6 Open the device's web interface........................6 Create an administrator account.......................6 Secure passwords ............................6 Make sure that no one has tampered with the device software ..............7 Web interface overview ...........................7...
Page 3 AXIS M5000-G PTZ Camera Overlays ............................30 Privacy masks..........................32 Analytics ..............................32 Metadata configuration ........................32 PTZ ..............................32 Preset positions ..........................32 Guard tours............................33 Limits ............................35 Motion ............................36 Gatekeeper ............................36 Control queue ..........................37 Audio..............................37 Device settings ..........................37 Stream ............................38 Audio clips.............................38 Audio enhancement........................39 Recordings ............................39 Apps ..............................40...
Page 4 Audio connector ..........................81 Power connector ..........................82 Clean your device............................83 Troubleshooting............................84 Reset to factory default settings ......................84 AXIS OS options ............................84 Check the current AXIS OS version ......................84 Upgrade AXIS OS...........................85 Technical issues, clues, and solutions.......................85 Performance considerations ........................87 Contact support ............................88...
Page 5 AXIS M5000-G PTZ Camera Installation To watch this video, go to the web version of this document. How to install the product To watch this video, go to the web version of this document. How to install the product with a ceiling mount Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation.
Page 6 Open the device's web interface Open a browser and type the IP address or host name of the Axis device. If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.
Page 7 Make sure that no one has tampered with the device software To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack: Reset to factory default settings. See .
Page 8 AXIS M5000-G PTZ Camera Configure your device Basic settings Set the power line frequency Go to Video > Installation > Power line frequency. Click Change. Select a power line frequency and click Save and restart. Set the orientation Go to Video > Installation > Rotate.
Page 9 Use the Local contrast slider to adjust the amount of WDR. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr. Verify the pixel resolution To verify that a defined part of the image contains enough pixels to, for example, recognize the face of a person, you can use the pixel counter.
Page 10 AXIS M5000-G PTZ Camera Click Click the new mask and type a name. Adjust the size and placement of the privacy mask according to your needs. To change the color for all privacy masks, click Privacy masks and select a color.
Page 11 AXIS M5000-G PTZ Camera View and record video This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to . Reduce bandwidth and storage Important Reducing the bandwidth can lead to loss of detail in the image.
Page 12 AXIS M5000-G PTZ Camera Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action. Select which Action the device should perform when the conditions are met.
Page 13 AXIS M5000-G PTZ Camera Set the duration. Click Save. Direct the camera to a preset position when the camera detects motion This example explains how to set up the camera to go to a preset position when it detects motion in the image.
Page 14 AXIS M5000-G PTZ Camera Create a rule: Go to System > Events and add a rule. Enter a name for the rule. In the list of conditions, select Device status > PIR sensor. Click + to add a second condition.
Page 15 AXIS M5000-G PTZ Camera Add a Z-Wave device Though not limited by the Z-Wave Plus v2 protocol, your product’s event system allows you to add Z-Wave devices at any given time. If the maximum number is reached, you need to remove a Z-Wave device before you can add a new one.
Page 16 AXIS M5000-G PTZ Camera Remove a Z-Wave device through forced process There may be a communication fail, for example due to drained battery, so you may not be able to remove the Z-Wave device by setting it to inclusion/exclusion mode. You can perform a forced removal of a Z-Wave device that shows the status Down in the device management list.
Page 17 AXIS M5000-G PTZ Camera Reset the Z-Wave network Important • This procedure removes all Z-Wave devices from the product. • After resetting the Z-Wave network, you also need to either remove each Z-Wave device or reset it to factory default before you can add it to any network again.
Page 18 Status Device info Shows the device information, including AXIS OS version and serial number. Upgrade AXIS OS: Upgrade the software on your device. Takes you to the Maintenance page where you can do the upgrade. Time sync status Shows NTP synchronization information, including if the device is in sync with an NTP server and the time remaining until the next sync.
Page 19 Shows what kind of access to the device that is active, what encryption protocols are in use, and if unsigned apps are allowed. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis devices and best practices.
Page 20 AXIS M5000-G PTZ Camera Click to play the live video stream. Click to freeze the live video stream. Click to take a snapshot of the live video stream. The file is saved in the ‘Downloads’ folder on your computer. The image file name is [snapshot_YYYY_MM_DD_HH_MM_SS.jpg]. The size of the snapshot depends on the compression that the specific web-browser engine where the snapshot is received applies, therefore, the snapshot size may vary from the actual compression setting that is configured in the device.
Page 21 AXIS M5000-G PTZ Camera • Video format: Select the encoding format to use in the live view. • Autoplay: Turn on to autoplay a muted video stream whenever you open the device in a new session. • Client stream information: Turn on to show dynamic information about the video stream used by the browser that shows the live video stream.
Page 22 AXIS M5000-G PTZ Camera Scene profile : Select a scene profile that suits your surveillance scenario. A scene profile optimizes image settings, including color level, brightness, sharpness, contrast, and local contrast, for a specific environment or purpose. • Forensic : Suitable for surveillance purposes.
Page 23 AXIS M5000-G PTZ Camera : Turn on to make both bright and dark areas of the image visible. Local contrast : Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas.
Page 24 AXIS M5000-G PTZ Camera Light environment: • Automatic: Automatic identification and compensation for the light source color. This is the recommended setting which can be used in most situations. • Automatic – outdoors : Automatic identification and compensation for the light source color.
Page 25 AXIS M5000-G PTZ Camera IR-cut filter: • Auto: Select to automatically turn on and off the IR-cut filter. When the camera is in day mode, the IR-cut filter is turned on and blocks incoming infrared light, and when in night mode, the IR-cut filter is turned off and the camera’s light sensitivity increases.
Page 26 AXIS M5000-G PTZ Camera Exposure mode: • Automatic: The camera adjusts the aperture, gain, and shutter automatically. • Automatic aperture : The camera adjusts the aperture and gain automatically. The shutter is fixed. • Automatic shutter : The camera adjusts the shutter and gain automatically. The aperture is fixed.
Page 27 AXIS M5000-G PTZ Camera • Right : Uses an area with a fixed size and position in the right part of the image to calculate the exposure. • Spot: Uses an area with a fixed size and position in the live view to calculate the exposure.
Page 28 Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example, in scenes with moving objects. When the scene is more static, Zipstream applies a lower bitrate, and thereby reduces the required storage.
Page 29 AXIS M5000-G PTZ Camera Bitrate control • Average: Select to automatically adjust the bitrate over a longer time period and provide the best possible image quality based on the available storage. – Click to calculate the target bitrate based on available storage, retention time, and bitrate limit.
Page 30 AXIS M5000-G PTZ Camera Overlays : Click to add an overlay. Select the type of overlay from the dropdown list: • Text: Select to show a text that is integrated in the live view image and visible in all views, recordings and snapshots.
Page 31 Label: Enter the text label for the x axis. – Time window: Enter how long time the data is visualized. – Time unit: Enter a time unit for the x axis. – Y axis – Label: Enter the text label for the y axis.
Page 32 AXIS M5000-G PTZ Camera – Y axis – Label: Enter the text label for the y axis. – Dynamic scale: Turn on for the scale to automatically adapt to the data values. Turn off to manually enter values for a fixed scale.
Page 33 AXIS M5000-G PTZ Camera Preset positions • Create preset position: Create a new preset position based on the current position of your camera. – Thumbnail: Turn on to add a thumbnail image for the preset position. – Name: Enter a name for the preset position.
Page 34 AXIS M5000-G PTZ Camera Settings • General settings – Name: Enter a name for the guard tour. – Play guard tour in random order: Turn on to make the camera move unpredictably between the preset positions during the guard tour.
Page 35 AXIS M5000-G PTZ Camera Limits To narrow down the area under surveillance, you can limit the PTZ movements. Save as Pan 0 : Click to set the current position as zero-point for pan coordinates. Pan-tilt limits: The camera uses the coordinates of the center of the image when you set pan-tilt limits.
Page 36 AXIS M5000-G PTZ Camera Motion Proportional speed : Turn on to set the maximum proportional speed. • Max proportional speed : Set a value between 1 and 1000 to limit the pan and tilt speed. Max proportional speed is defined as a percentage, where the value 1000 equals 1000%.
Page 37 • PTZ control queue: Turn on to place PTZ control requests in a queue. This displays the users status and position in the queue. To use the PTZ controls in AXIS Camera Station, turn off this setting. – Enter queue: Click to add your request for PTZ control to the queue.
Page 38 AXIS M5000-G PTZ Camera Allow stream extraction : Turn on to allow stream extraction. Input type : Select the type of input, for instance, if it’s internal microphone or line. Power type : Select power type for your input. Apply changes : Apply your selection.
Page 39 AXIS M5000-G PTZ Camera Audio enhancement Input Ten Band Graphic Audio Equalizer: Turn on to adjust the level of different frequency bands within an audio signal. This feature is for advanced users with audio configuration experience. Talkback range : Choose the operational range to gather audio content. An increase to the operational range cause a reduction of simultaneous two-way communication capabilities.
Page 40 Storage: Show recordings based on storage type. Apps Add app: Install a new app. Find more apps: Find more apps to install. You will be taken to an overview page of Axis apps. Allow unsigned apps : Turn on to allow installation of unsigned apps.
Page 41 AXIS M5000-G PTZ Camera The time format depends on the web browser’s language settings. Note We recommend you synchronize the device’s date and time with an NTP server. Synchronization: Select an option for the device’s date and time synchronization. •...
Page 42 AXIS M5000-G PTZ Camera Network IPv4 Assign IPv4 automatically: Select to let the network router assign an IP address to the device automatically. We recommend automatic IP (DHCP) for most networks. IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within isolated networks, provided that each address is unique.
Page 43 AXIS M5000-G PTZ Camera HTTPS is a protocol that provides encryption for page requests from users and for the pages returned by the web server. The encrypted exchange of information is governed by the use of an HTTPS certificate, which guarantees the authenticity of the server.
Page 44 Specify all subdomains in a specific domain, for example .<domain name>.com One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: •...
Page 45 – Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
Page 46 AXIS M5000-G PTZ Camera Certificates are used to authenticate devices on a network. The device supports two types of certificates: • Client/server certificates A client/server certificate validates the device’s identity, and can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained.
Page 47 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
Page 48 AXIS M5000-G PTZ Camera Blocking: Turn on to block brute-force attacks. A brute-force attack uses trial-and-error to guess login info or encryption keys. Blocking period: Enter the number of seconds to block a brute-force attack. Blocking conditions: Enter the number of authentication failures allowed per second before the block starts.
Page 49 AXIS M5000-G PTZ Camera Firewall: Turn on to activate the firewall. Default Policy: Select how you want the firewall to handle connection requests not covered by rules. • ACCEPT: Allows all connections to the device. This option is set by default.
Page 50 Custom signed AXIS OS certificate To install test software or other custom software from Axis on the device, you need a custom signed AXIS OS certificate. The certificate verifies that the software is approved by both the device owner and Axis. The software can only run on a specific device which is identified by its unique serial number and chip ID.
Page 51 AXIS M5000-G PTZ Camera Allow anonymous viewing: Turn on to allow anyone access the device as a viewer without logging in with an account. Allow anonymous PTZ operating : Turn on to allow anonymous users to pan, tilt, and zoom the image.
Page 52 AXIS M5000-G PTZ Camera OpenID Configuration Important If you can't use OpenID to sign in, use the Digest or Basic credentials you used when you configured OpenID to sign in. Client ID: Enter the OpenID username. Outgoing Proxy: Enter the proxy address for the OpenID connection to use a proxy server.
Page 53 AXIS M5000-G PTZ Camera Add a rule: Create a rule. Name: Enter a name for the rule. Wait between actions: Enter the minimum time (hh:mm:ss) that must pass between rule activations. It is useful if the rule is activated by, for example, day-night mode conditions, to avoid that small light changes during sunrise and sunset activate the rule repeatedly.
Page 54 AXIS M5000-G PTZ Camera Add a recipient: Click to add a recipient. Name: Enter a name for the recipient. Type: Select from the list: • – Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is specified under System >...
Page 55 ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
Page 56 (IoT). It was designed for simplified IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device software can simplify integration of data and events produced in the device to systems which are not video management software (VMS).
Page 57 AXIS M5000-G PTZ Camera MQTT client...
Page 58 AXIS M5000-G PTZ Camera Connect: Turn on or off the MQTT client. Status: Shows the current status of the MQTT client. Broker Host: Enter the hostname or IP address of the MQTT server. Protocol: Select which protocol to use. Port: Enter the port number.
Page 59 AXIS M5000-G PTZ Camera can let the broker deliver a message to other clients. This LWT message has the same form as an ordinary message and gets routed via the same mechanics. Send message: Turn on to send messages. Use default: Turn off to enter your own default message.
Page 60 AXIS M5000-G PTZ Camera Note Connect to an MQTT broker before you add MQTT overlay modifiers. Add overlay modifier: Click to add a new overlay modifier. Topic filter: Add the MQTT topic that contains the data you want to show in the overlay.
Page 61 IP address can change) or that you use DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share since each device gets its own folder.
Page 62 AXIS M5000-G PTZ Camera Important Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD card before you remove it. Unmount: Click to safely remove the SD card. Write protect: Turn on to stop writing to the SD card and protect recordings from being removed. You can’t format a write-protected SD card.
Page 63 ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proof systems. When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com.
Page 64 AXIS M5000-G PTZ Camera Add accounts: Click to add a new ONVIF account. Account: Enter a unique account name. New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
Page 65 AXIS M5000-G PTZ Camera Add media profile: Click to add a new ONVIF media profile. Profile name: Add a name for the media profile. Video source: Select the video source for your configuration. • Select configuration: Select a user-defined configuration from the list. The configurations in the drop-down list correspond to the device's video channels, including multiviews, view areas and virtual channels.
Page 66 Device management The settings vary according to device, read the manual of the Z-Wave device. Add device: Add a Z-Wave device. The Axis device looks for Z-Wave devices in the Z-Wave network that you can add according to its user manual.
Page 67 AXIS M5000-G PTZ Camera Endpoint Name: Give the sensor a user friendly name. Location: Enter the location to more easily identify the device, for example Front door. Endpoint type: This information is provided by the Z-Wave device. Sensor data: Available sensors and current show other units by changing the settings. For example change...
Page 68 Settings vary according to device, check the manual of the Z-Wave device. Software update Update the software on your Z-Wave device. Save the software on your Axis device in the temp file and then the Axis device will upgrade the Z-Wave device (sleeping nodes will need manual triggers). For more information on software updates, see your Z-Wave device manual.
Page 69 AXIS M5000-G PTZ Camera Wake-up Allows a sleeping node (one that sends data only when it needs to) to receive data by notify an always- listening device that it is awake and ready to receive data, does not require the node to be manually triggered.
Page 70 AXIS M5000-G PTZ Camera Use digital input to connect external devices that can toggle between an open and closed circuit, for example, PIR sensors, door or window contacts, and glass break detectors. Use digital output to connect external devices such as relays and LEDs. You can activate connected devices through the VAPIX®...
Page 71 Test server setup: Send a test message to all servers before you save the settings. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page.
Page 72 Note All Axis device software is digitally signed to ensure that you only install verified software on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Axis Edge Vault” at axis.com.
Page 73 AXIS M5000-G PTZ Camera Troubleshoot Reset PTR : Reset PTR if for some reason the Pan, Tilt, or Roll settings aren’t working as expected. The PTR motors are always calibrated in a new camera. But calibration can be lost, for example, if the camera loses power or if the motors are moved by hand.
Page 74 The image shows how the field of view and aspect ratio can change between two different capture modes. What capture mode to choose depends on the requirements for the frame rate and resolution of the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com. Privacy masks A privacy mask is a user-defined area that prevents users from viewing a part of the monitored area.
Page 75 AXIS M5000-G PTZ Camera Overlays Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image. Pan, tilt, and zoom (PTZ)
Page 76 H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
Page 77 AXIS M5000-G PTZ Camera Maximum bitrate (MBR) Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You can choose to prioritize either image quality or frame rate.
Page 78 Verify that the applications work together before deployment. Important AXIS 3D People Counter is an application that is embedded in the device. We don’t recommend you to run any other applications on this device since it can affect the performance of the AXIS 3D People Counter.
Page 79 ID certificate. This works like a passport to prove the origin of the device. The device ID is securely and permanently stored in the secure keystore as a certificate signed by Axis root certificate. The device ID can be leveraged by the customer’s IT infrastructure for automated secure device onboarding and secure device...
Page 80 AXIS M5000-G PTZ Camera Specifications Product overview 1 Network connector (PoE) 2 Power connector 3 Audio connector 4 SD card slot (SD/SDHC/SDXC card) 5 Status LED indicator 6 Control button How to remove the dome LED indicators Status LED Indication Unlit Connection and normal operation.
Page 81 Don’t remove the SD card while the product is running. This device supports SD/SDHC/SDXC cards. For SD card recommendations, see axis.com. SD, SDHC, and SDXC Logos are trademarks of SD-3C LLC. SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
Page 82 AXIS M5000-G PTZ Camera AUDIO IN Audio line in AUDIO OUT Audio line out Power connector 2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
Page 83 AXIS M5000-G PTZ Camera Clean your device You can clean your device with lukewarm water. NOTICE • Harsh chemicals can damage the device. Don’t use chemicals such as window cleaner or acetone to clean your device. • Avoid cleaning in direct sunlight or elevated temperatures, since this can cause stains.
Page 84 LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates. Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.
Page 85 Make sure the device remains connected to the power source throughout the upgrade process. Note When you upgrade the device with the latest AXIS OS version in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade.
Page 86 AXIS Camera Station Edge: free of charge, ideal for small systems with basic surveillance needs. • AXIS Camera Station 5: 30-day trial version free of charge, ideal for small to mid-size systems. • AXIS Camera Station Pro: 90-day trial version free of charge, ideal for small to mid-size systems.
Page 87 AXIS M5000-G PTZ Camera Color saturation is Modify the settings for your graphics adapter. Go to the adapter’s documentation different in H.264 and for more information. Motion JPEG Lower frame rate than • See . expected • Reduce the number of applications running on the client computer.
Page 88 AXIS M5000-G PTZ Camera • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Contact support If you need more help, go to axis.com/support.

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