Axis M5000-G User Manual
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Axis M5000-G User Manual

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AXIS M5000-G PTZ Camera
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  • Page 1 AXIS M5000-G PTZ Camera User manual...

  • Page 2: Table Of Contents

    AXIS M5000-G PTZ Camera Table of Contents Installation ..........

  • Page 3: Installation

    AXIS M5000-G PTZ Camera Installation Installation To watch this video, go to the web version of this document. help.axis.com/?&piaId=70613&section=install How to install the product To watch this video, go to the web version of this document. help.axis.com/?&piaId=70613&section=install How to install the product with a ceiling mount Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation.

  • Page 4: Get Started

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

  • Page 5: Verify That No One Has Tampered With The Firmware

    Verify that no one has tampered with the firmware To make sure that the device has its original Axis firmware, or to take full control of the device after a security attack: 1. Reset to factory default settings. See Reset to factory default settings on page 66.

  • Page 6: Configure Your Device

    AXIS M5000-G PTZ Camera Configure your device Configure your device Basic settings Set the power line frequency 1. Go to Video > Installation > Power line frequency. 2. Click Change. 3. Select a power line frequency and click Save and restart.
  • Page 7 2. Use the Local contrast slider to adjust the amount of WDR. 3. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr. Verify the pixel resolution To verify that a defined part of the image contains enough pixels to, for example, recognize the face of a person, you can use the pixel counter.

  • Page 8: Adjust The Camera View (Ptz)

    AXIS M5000-G PTZ Camera Configure your device 1. Go to Video > Image and click 2. Click for Pixel counter. 3. In the camera’s live view, adjust the size and position of the rectangle around the area of interest, for example where you expect faces to appear.

  • Page 9: View And Record Video

    AXIS M5000-G PTZ Camera Configure your device Adjust the camera view (PTZ) Limit the pan, tilt, and zoom movements If there are parts of the scene that you don’t want the camera to reach, you can limit the pan, tilt, and zoom movements. For example, you want to protect the privacy of residents in an apartment building, which is located close to a parking lot that you intend to monitor.

  • Page 10: Set Up Rules For Events

    AXIS M5000-G PTZ Camera Configure your device 3. Select Video format H.264. 4. Go to Video > Stream > General and increase Compression. 5. Go to Video > Stream > Zipstream and do one or more of the following: Select the Zipstream Strength that you want to use.
  • Page 11 AXIS M5000-G PTZ Camera Configure your device Note If you change the definition of a stream profile that is used in a rule, then you need to restart all the rules that use that stream profile. Record video when the camera detects an object This example explains how to set up the camera to start recording to the SD card when the camera detects an object.
  • Page 12 AXIS M5000-G PTZ Camera Configure your device 4. Select a video channel. 5. In Text, type “Motion detected”. 6. Set the duration. 7. Click Save. Direct the camera to a preset position when the camera detects motion This example explains how to set up the camera to go to a preset position when it detects motion in the image.

  • Page 13: Audio

    AXIS M5000-G PTZ Camera Configure your device 13. Set the postbuffer time to 50 seconds. 14. Click Save. Use PIR and audio to deter intruders This example explains how to set up the camera to play an audio clip with a barking dog when the PIR sensor detects movement outside office hours.
  • Page 14 AXIS M5000-G PTZ Camera Configure your device • To do any Z-Wave configurations, you need to be an administrator. • When performing Z-Wave related actions on the product’s web page, such as adding, removing and replacing Z-Wave devices or resetting the Z-Wave network, we recommend that you do not reload the page or move away from it when the action process is ongoing.
  • Page 15 AXIS M5000-G PTZ Camera Configure your device Remove a Z-Wave device through inclusion/exclusion mode Note This is the recommended removal procedure. 1. Go to System > Z-Wave. 2. Go to Device management and click . The product starts looking for Z-Wave devices in the Z-Wave network.
  • Page 16 AXIS M5000-G PTZ Camera Configure your device 1. Go to System > Z-Wave. 2. Go to Device management and expand the device information for the Z-Wave device to be replaced. 3. Go to Node > Status and click . The product starts looking for Z-Wave devices in the Z-Wave network.

  • Page 17: The Web Interface

    AXIS M5000-G PTZ Camera The web interface The web interface To reach the device’s web interface, type the device’s IP address in a web browser. Note Support for the features and settings described in this section varies between devices. This icon indicates that the feature or setting is only available in some devices.

  • Page 18: Video

    Shows what kind of access to the device that is active, and what encryption protocols are in use. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis devices and best practices.
  • Page 19 AXIS M5000-G PTZ Camera The web interface Click to play the live video stream. Click to freeze the live video stream. Click to take a snapshot of the live video stream. The file is saved in the ‘Downloads’ folder on your computer. The image file name is [snapshot_YYYY_MM_DD_HH_MM_SS.jpg].
  • Page 20 AXIS M5000-G PTZ Camera The web interface • Video format: Select the encoding format to use in the live view. • Client stream information: Turn on to show dynamic information about the video stream used by the browser that shows the live video stream. The bitrate information differs from the information shown in a text overlay, because of different information sources.
  • Page 21 AXIS M5000-G PTZ Camera The web interface Scene profile : Select a scene profile that suits your surveillance scenario. A scene profile optimizes image settings, including color level, brightness, sharpness, contrast, and local contrast, for a specific environment or purpose.
  • Page 22 AXIS M5000-G PTZ Camera The web interface : Turn on to make both bright and dark areas of the image visible. Local contrast : Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas.
  • Page 23 • Move the slider towards Dark to increase the threshold for the IR-cut filter. The camera changes to night mode later. IR light If your device doesn’t have built-in illumination, these controls are only available when you connect a supporting Axis accessory. Allow illumination: Turn on to let the camera use the built-in light in night mode.
  • Page 24 AXIS M5000-G PTZ Camera The web interface • Flicker-free 60 Hz : The camera adjusts the aperture and gain automatically, and uses the shutter speed 1/60 s. • Flicker-reduced : This is the same as flicker-free, but the camera might use shutter speeds faster than 1/100 s (50 Hz) and 1/120 s (60 Hz) for brighter scenes.
  • Page 25 Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example, in scenes with moving objects.
  • Page 26 AXIS M5000-G PTZ Camera The web interface Select the bitrate reduction Strength: • Off: No bitrate reduction. • Low: No visible quality degradation in most scenes. This is the default option and it can be used in all types of scenes to reduce the bitrate.

  • Page 27: Ptz

    AXIS M5000-G PTZ Camera The web interface Overlays : Click to add an overlay. Select the type of overlay from the dropdown list: • Text: Select to show a text that is integrated in the live view image and visible in all views, recordings and snapshots.
  • Page 28 AXIS M5000-G PTZ Camera The web interface Create preset position: Create a new preset position based on the current position of your camera. • Thumbnail: Turn on to add a thumbnail image for the preset position. • Name: Enter a name for the preset position.
  • Page 29 AXIS M5000-G PTZ Camera The web interface Recorded A recorded tour replays a sequence of recorded pan/tilt/zoom movements, including their variable speeds and lengths. General settings • Name: Enter a name for the guard tour. • Pause between runs: Enter your desired time interval between guard tours. You can enter any interval from 0 minutes to 2 hours and 45 minutes.
  • Page 30 • PTZ control queue: Turn on to place PTZ control requests in a queue. This displays the users status and position in the queue. To use the PTZ controls in AXIS Camera Station, turn off this setting. Enter queue: Click to add your request for PTZ control to the queue.

  • Page 31: Audio

    AXIS M5000-G PTZ Camera The web interface Audio Device settings Input: Turn on or off audio input. Shows the type of input. Allow stream extraction : Turn on to allow stream extraction. Input type: Select the type of input, for instance, if it’s a microphone or line.

  • Page 32: Recordings

    AXIS M5000-G PTZ Camera The web interface Audio clips Add clip: Add a new audio clip. You can use .au, .mp3, .opus, .vorbis, .wav files. Play the audio clip. Stop playing the audio clip. The context menu contains: • Rename: Change the name of the audio clip.

  • Page 33: Apps

    • Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access. If you don’t have a license key, go to axis.com/products/analytics. You need a license code and the Axis product serial number to generate a license key.

  • Page 34: System

    AXIS M5000-G PTZ Camera The web interface • Activate license automatically: If the app requires a license, you need to activate it. Use this option if your device has internet access. You need a license code to activate the license.
  • Page 35 AXIS M5000-G PTZ Camera The web interface Assign IPv4 automatically: Select to let the network router assign an IP address to the device automatically. We recommend automatic IP (DHCP) for most networks. IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within isolated networks, provided that each address is unique.
  • Page 36 One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: • One-click: This is the default setting. Press and hold the control button on the device to connect to an O3C service over the internet.
  • Page 37 Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 38 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
  • Page 39 To install test firmware or other custom firmware from Axis on the device, you need a custom-signed firmware certificate. The certificate verifies that the firmware is approved by both the device owner and Axis. The firmware can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 40 AXIS M5000-G PTZ Camera The web interface The context menu contains: Update SSH account: Edit the account properties. Delete SSH account: Delete the account. You can’t delete the root account. Events Rules A rule defines the conditions that triggers the product to perform an action. The list shows all the currently configured rules in the product.
  • Page 41 RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
  • Page 42 RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
  • Page 43 IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management software (VMS).
  • Page 44 AXIS M5000-G PTZ Camera The web interface Connect message Specifies if a message should be sent out when a connection is established. Send message: Turn on to send messages. Use default: Turn off to enter your own default message. Topic: Enter the topic for the default message.
  • Page 45 DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share since each device gets its own folder.
  • Page 46 AXIS M5000-G PTZ Camera The web interface Write protect: Turn on to stop writing to the network share and protect recordings from being removed. You can’t format a write-protected network share. Retention time: Select how long to keep recordings, to limit the amount of old recordings, or to comply with regulations regarding data storage.
  • Page 47 When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com.
  • Page 48 AXIS M5000-G PTZ Camera The web interface Add accounts: Click to add a new ONVIF account. Account: Enter a unique account name. New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
  • Page 49 • Z-Wave: Turn on to use Z-Wave on your device. The settings vary according to device, read the manual of the Z-Wave device. Add device: Add a Z-Wave device. The Axis device looks for Z-Wave devices in the Z-Wave network that you can add according to its user manual.
  • Page 50 Firmware update Update the firmware in your Z-Wave device, save the firmware on your Axis device in the temp file and then the Axis device will upgrade the Z-Wave device (sleeping nodes will need manual triggers). For more information on firmware updates see your Z-Wave device manual.
  • Page 51 AXIS M5000-G PTZ Camera The web interface Meter Settings here can vary according to device, check the manual of the Z-Wave device. • Meter type: For example, Electric meter. • Units: Measuring unit. For example, kWh, W, V, A • Rate type: For example, import (Consumed measurement) Meter reading •...
  • Page 52 AXIS M5000-G PTZ Camera The web interface Status: The status of the device are color coded. • Alive: The device is active and working. • Sleeping: The device is in a low-power state in a controlled manner. Notifications happen instantly, but if you change settings these don’t take affect until the device wakes up.
  • Page 53 Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page.

  • Page 54: Maintenance

    Note All Axis device firmware is digitally signed to ensure that you only install verified firmware on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Signed firmware, secure boot, and security of private keys” at axis.com.

  • Page 55: Learn More

    The image shows how the field of view and aspect ratio can change between two different capture modes. What capture mode to choose depends on the requirements for the frame rate and resolution of the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com. Privacy masks A privacy mask is a user-defined area that prevents users from viewing a part of the monitored area.

  • Page 56: Overlays

    AXIS M5000-G PTZ Camera Learn more Important If you use multiple privacy masks it may affect the product’s performance. You can create several privacy masks. Each mask can have 3 to 10 anchor points. Overlays Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration.

  • Page 57: Streaming And Storage

    H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats.
  • Page 58 AXIS M5000-G PTZ Camera Learn more The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t specify for example resolution, or frame rate. When you change the settings in the Stream tab, it doesn’t affect ongoing streams, but it will take effect when you start a new stream.

  • Page 59: Applications

    Applications With applications, you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the device, available for download for free, or for a license fee.

  • Page 60: Cybersecurity

    This ensures no data stored in the file system can be extracted or tampered with when the device is not in use, unauthenticated access to the device is achieved and/or the Axis device is stolen. During the secure boot process, the...
  • Page 61 AXIS M5000-G PTZ Camera Learn more To learn more about Axis Edge Vault and cybersecurity features in Axis devices, go to axis.com/learning/white-papers and search for cybersecurity. Axis security notification service Axis provides a notification service with information about vulnerability and other security related matters for Axis devices. To receive notifications, you can subscribe at axis.com/security-notification-service.

  • Page 62: Specifications

    AXIS M5000-G PTZ Camera Specifications Specifications Product overview Network connector (PoE) Power connector Audio connector SD card slot (SD/SDHC/SDXC card) Status LED indicator Control button How to remove the dome...

  • Page 63: Led Indicators

    Don’t remove the SD card while the product is running. This device supports SD/SDHC/SDXC cards. For SD card recommendations, see axis.com. SD, SDHC, and SDXC Logos are trademarks of SD-3C LLC. SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
  • Page 64 AXIS M5000-G PTZ Camera Specifications For audio in, the left channel is used from a stereo signal. Notes AUDIO IN Microphone or line in (mono) GND AUDIO IN Ground audio in AUDIO OUT Line audio out GND AUDIO OUT Ground audio out Power connector 2-pin terminal block for DC power input.

  • Page 65: Cleaning Recommendations

    AXIS M5000-G PTZ Camera Cleaning recommendations Cleaning recommendations NOTICE TICE TICE Never use harsh detergent, for example gasoline, benzene, or acetone. 1. Use a can of compressed air to remove any dust or loose dirt from the device. 2. If necessary, clean the lens with a soft cloth dampened with lukewarm water.

  • Page 66: Troubleshooting

    Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 67: Upgrade The Firmware

    3. Go to Maintenance > Firmware upgrade and click Upgrade. When the upgrade has finished, the product restarts automatically. You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager. Technical issues, clues, and solutions If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.
  • Page 68 IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed by DHCP changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

  • Page 69: Performance Considerations

    Heavy network utilization due to poor infrastructure affects the bandwidth. • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Contact support Contact support at axis.com/support.
  • Page 70 User manual Ver. M5.2 AXIS M5000-G PTZ Camera Date: October 2023 © Axis Communications AB, 2021 - 2023 Part no. T10169100...

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