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Axis V5938 User Manual

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AXIS V5938 PTZ Network Camera
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Summary of Contents for Axis V5938

  • Page 1 AXISV5938PTZNetworkCamer AXIS V5938 PTZ Network Camera User manual...
  • Page 2 AXIS V5938 PTZ Network Camera Table of Contents Installation ..............................4 Preview mode ............................4 Get started..............................5 Find the device on the network.........................5 Browser support ..........................5 Open the device's web interface........................5 Create an administrator account ......................5 Secure passwords ..........................5 Web interface overview ...........................6 Configure your device.............................7...
  • Page 3 Applications ............................68 Autotracking ..........................68 Clean your device............................69 Troubleshooting............................70 Reset to factory default settings ......................70 AXIS OS options ............................70 Check the current AXIS OS version ......................70 Upgrade AXIS OS...........................70 Technical issues, clues, and solutions.......................71 Performance considerations ........................73 Contact support ............................73 Specifications..............................74 Product overview ..........................74...
  • Page 4 AXIS V5938 PTZ Network Camera Installation To watch this video, go to the web version of this document. Installation video for the product. Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode.
  • Page 5 Open the device's web interface Open a browser and type the IP address or host name of the Axis device. If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.
  • Page 6 AXIS V5938 PTZ Network Camera The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations. To protect your data we strongly recommend that you: •...
  • Page 7 AXIS V5938 PTZ Network Camera Configure your device Basic settings Set the capture mode Go to Video > Installation > Capture mode. Click Change. Select a capture mode and click Save and restart. See also . Set the power line frequency Go to Video >...
  • Page 8 AXIS V5938 PTZ Network Camera Reduce motion blur in low-light conditions To reduce motion blur in low-light conditions, adjust one or more of the following settings in Video > Image > Exposure: Note When you increase the gain, image noise also increases.
  • Page 9 AXIS V5938 PTZ Network Camera Go to Video > Overlays and click In the text field, type #x to show the pan position. Type #y to show the tilt position. Choose appearance, text size, and alignment. The current pan and tilt positions show up in the live view image and in the recording.
  • Page 10 AXIS V5938 PTZ Network Camera View and record video This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to . Reduce bandwidth and storage Important Reducing the bandwidth can lead to loss of detail in the image.
  • Page 11 AXIS V5938 PTZ Network Camera To start a recording, click If you haven’t set up any storage, click . For instructions on how to set up network storage, see To stop recording, click again. Watch video Go to Recordings. Click for your recording in the list.
  • Page 12 Status Device info Shows the device information, including AXIS OS version and serial number. Upgrade AXIS OS: Upgrade the software on your device. Takes you to the Maintenance page where you can do the upgrade. Time sync status Shows NTP synchronization information, including if the device is in sync with an NTP server and the time remaining until the next sync.
  • Page 13 Shows what kind of access to the device that is active, what encryption protocols are in use, and if unsigned apps are allowed. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis devices and best practices.
  • Page 14 AXIS V5938 PTZ Network Camera Click to play the live video stream. Click to freeze the live video stream. Click to take a snapshot of the live video stream. The file is saved in the ‘Downloads’ folder on your computer. The image file name is [snapshot_YYYY_MM_DD_HH_MM_SS.jpg]. The size of the snapshot depends on the compression that the specific web-browser engine where the snapshot is received applies, therefore, the snapshot size may vary from the actual compression setting that is configured in the device.
  • Page 15 AXIS V5938 PTZ Network Camera • Video format: Select the encoding format to use in the live view. • Autoplay: Turn on to autoplay a muted video stream whenever you open the device in a new session. • Client stream information: Turn on to show dynamic information about the video stream used by the browser that shows the live video stream.
  • Page 16 AXIS V5938 PTZ Network Camera Important We recommend you not to use multiple image correction features at the same time, since it can lead to performance issues. Barrel distortion correction (BDC) : Turn on to get a straighter image if it suffers from barrel distortion.
  • Page 17 AXIS V5938 PTZ Network Camera Image Appearance Scene profile : Select a scene profile that suits your surveillance scenario. A scene profile optimizes image settings, including color level, brightness, sharpness, contrast, and local contrast, for a specific environment or purpose.
  • Page 18 AXIS V5938 PTZ Network Camera : Turn on to make both bright and dark areas of the image visible. Local contrast : Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas.
  • Page 19 AXIS V5938 PTZ Network Camera Light environment: • Automatic: Automatic identification and compensation for the light source color. This is the recommended setting which can be used in most situations. • Automatic – outdoors : Automatic identification and compensation for the light source color.
  • Page 20 AXIS V5938 PTZ Network Camera IR-cut filter: • Auto: Select to automatically turn on and off the IR-cut filter. When the camera is in day mode, the IR-cut filter is turned on and blocks incoming infrared light, and when in night mode, the IR-cut filter is turned off and the camera’s light sensitivity increases.
  • Page 21 AXIS V5938 PTZ Network Camera Exposure mode: • Automatic: The camera adjusts the aperture, gain, and shutter automatically. • Automatic aperture : The camera adjusts the aperture and gain automatically. The shutter is fixed. • Automatic shutter : The camera adjusts the shutter and gain automatically. The aperture is fixed.
  • Page 22 AXIS V5938 PTZ Network Camera • Right : Uses an area with a fixed size and position in the right part of the image to calculate the exposure. • Spot: Uses an area with a fixed size and position in the live view to calculate the exposure.
  • Page 23 Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example, in scenes with moving objects. When the scene is more static, Zipstream applies a lower bitrate, and thereby reduces the required storage.
  • Page 24 AXIS V5938 PTZ Network Camera • Average: Select to automatically adjust the bitrate over a longer time period and provide the best possible image quality based on the available storage. – Click to calculate the target bitrate based on available storage, retention time, and bitrate limit.
  • Page 25 AXIS V5938 PTZ Network Camera Overlays : Click to add an overlay. Select the type of overlay from the dropdown list: • Text: Select to show a text that is integrated in the live view image and visible in all views, recordings and snapshots.
  • Page 26 Label: Enter the text label for the x axis. – Time window: Enter how long time the data is visualized. – Time unit: Enter a time unit for the x axis. – Y axis – Label: Enter the text label for the y axis.
  • Page 27 AXIS V5938 PTZ Network Camera – Y axis – Label: Enter the text label for the y axis. – Dynamic scale: Turn on for the scale to automatically adapt to the data values. Turn off to manually enter values for a fixed scale.
  • Page 28 AXIS V5938 PTZ Network Camera Preset positions • Create preset position: Create a new preset position based on the current position of your camera. – Thumbnail: Turn on to add a thumbnail image for the preset position. – Name: Enter a name for the preset position.
  • Page 29 AXIS V5938 PTZ Network Camera Limits To narrow down the area under surveillance, you can limit the PTZ movements. Save as Pan 0 : Click to set the current position as zero-point for pan coordinates. Pan-tilt limits: The camera uses the coordinates of the center of the image when you set pan-tilt limits.
  • Page 30 AXIS V5938 PTZ Network Camera Motion Proportional speed : Turn on to set the maximum proportional speed. • Max proportional speed : Set a value between 1 and 1000 to limit the pan and tilt speed. Max proportional speed is defined as a percentage, where the value 1000 equals 1000%.
  • Page 31 • PTZ control queue: Turn on to place PTZ control requests in a queue. This displays the users status and position in the queue. To use the PTZ controls in AXIS Camera Station, turn off this setting. – Enter queue: Click to add your request for PTZ control to the queue.
  • Page 32 AXIS V5938 PTZ Network Camera Allow stream extraction : Turn on to allow stream extraction. Input type : Select the type of input, for instance, if it’s internal microphone or line. Power type : Select power type for your input.
  • Page 33 AXIS V5938 PTZ Network Camera Audio enhancement Input Ten Band Graphic Audio Equalizer: Turn on to adjust the level of different frequency bands within an audio signal. This feature is for advanced users with audio configuration experience. Talkback range : Choose the operational range to gather audio content. An increase to the operational range cause a reduction of simultaneous two-way communication capabilities.
  • Page 34 Storage: Show recordings based on storage type. Apps Add app: Install a new app. Find more apps: Find more apps to install. You will be taken to an overview page of Axis apps. Allow unsigned apps : Turn on to allow installation of unsigned apps.
  • Page 35 AXIS V5938 PTZ Network Camera The time format depends on the web browser’s language settings. Note We recommend you synchronize the device’s date and time with an NTP server. Synchronization: Select an option for the device’s date and time synchronization.
  • Page 36 AXIS V5938 PTZ Network Camera Network IPv4 Assign IPv4 automatically: Select to let the network router assign an IP address to the device automatically. We recommend automatic IP (DHCP) for most networks. IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within isolated networks, provided that each address is unique.
  • Page 37 AXIS V5938 PTZ Network Camera HTTPS is a protocol that provides encryption for page requests from users and for the pages returned by the web server. The encrypted exchange of information is governed by the use of an HTTPS certificate, which guarantees the authenticity of the server.
  • Page 38 Specify all subdomains in a specific domain, for example .<domain name>.com One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: •...
  • Page 39 – Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 40 AXIS V5938 PTZ Network Camera Certificates are used to authenticate devices on a network. The device supports two types of certificates: • Client/server certificates A client/server certificate validates the device’s identity, and can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained.
  • Page 41 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
  • Page 42 AXIS V5938 PTZ Network Camera Blocking: Turn on to block brute-force attacks. A brute-force attack uses trial-and-error to guess login info or encryption keys. Blocking period: Enter the number of seconds to block a brute-force attack. Blocking conditions: Enter the number of authentication failures allowed per second before the block starts.
  • Page 43 AXIS V5938 PTZ Network Camera Firewall: Turn on to activate the firewall. Default Policy: Select how you want the firewall to handle connection requests not covered by rules. • ACCEPT: Allows all connections to the device. This option is set by default.
  • Page 44 Custom signed AXIS OS certificate To install test software or other custom software from Axis on the device, you need a custom signed AXIS OS certificate. The certificate verifies that the software is approved by both the device owner and Axis. The software can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 45 AXIS V5938 PTZ Network Camera Allow anonymous viewing: Turn on to allow anyone access the device as a viewer without logging in with an account. Allow anonymous PTZ operating : Turn on to allow anonymous users to pan, tilt, and zoom the image.
  • Page 46 AXIS V5938 PTZ Network Camera OpenID Configuration Important If you can't use OpenID to sign in, use the Digest or Basic credentials you used when you configured OpenID to sign in. Client ID: Enter the OpenID username. Outgoing Proxy: Enter the proxy address for the OpenID connection to use a proxy server.
  • Page 47 (IoT). It was designed for simplified IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device software can simplify integration of data and events produced in the device to systems which are not video management software (VMS).
  • Page 48 AXIS V5938 PTZ Network Camera Connect: Turn on or off the MQTT client. Status: Shows the current status of the MQTT client. Broker Host: Enter the hostname or IP address of the MQTT server. Protocol: Select which protocol to use.
  • Page 49 AXIS V5938 PTZ Network Camera can let the broker deliver a message to other clients. This LWT message has the same form as an ordinary message and gets routed via the same mechanics. Send message: Turn on to send messages.
  • Page 50 AXIS V5938 PTZ Network Camera Note Connect to an MQTT broker before you add MQTT overlay modifiers. Add overlay modifier: Click to add a new overlay modifier. Topic filter: Add the MQTT topic that contains the data you want to show in the overlay.
  • Page 51 AXIS V5938 PTZ Network Camera SIP setup assistant: Click to set up and configure SIP step by step. Enable SIP: Check this option to make it possible to initiate and receive SIP calls. Allow incoming calls: Check this option to allow incoming calls from other SIP devices.
  • Page 52 AXIS V5938 PTZ Network Camera • UDP-to-TCP switching: Select to allow calls to switch transport protocols from UDP (User Datagram Protocol) to TCP (Transmission Control Protocol) temporarily. The reason for switching is to avoid fragmentation, and the switch can take place if a request is within 200 bytes of the maximum transmission unit (MTU) or larger than 1300 bytes.
  • Page 53 AXIS V5938 PTZ Network Camera All current SIP accounts are listed under SIP accounts. For registered accounts, the colored circle lets you know the status. The account is successfully registered with the SIP server. There is a problem with the account. Possible reasons can be authorization failure, that the account credentials are wrong, or that the SIP server can’t find the account.
  • Page 54 AXIS V5938 PTZ Network Camera – Server address: Enter the IP address of the SIP proxy server. – Username: If required, enter the username for the SIP proxy server. – Password: If required, enter the password for the SIP proxy server.
  • Page 55 IP address can change) or that you use DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share since each device gets its own folder.
  • Page 56 AXIS V5938 PTZ Network Camera Important Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD card before you remove it. Unmount: Click to safely remove the SD card.
  • Page 57 ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proof systems. When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com.
  • Page 58 AXIS V5938 PTZ Network Camera Add accounts: Click to add a new ONVIF account. Account: Enter a unique account name. New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
  • Page 59 AXIS V5938 PTZ Network Camera Add media profile: Click to add a new ONVIF media profile. Profile name: Add a name for the media profile. Video source: Select the video source for your configuration. • Select configuration: Select a user-defined configuration from the list. The configurations in the drop-down list correspond to the device's video channels, including multiviews, view areas and virtual channels.
  • Page 60 AXIS V5938 PTZ Network Camera Detectors Camera tampering The camera tampering detector generates an alarm when the scene changes, for example, when the lens is covered, sprayed or severely put out of focus, and the time in Trigger delay has passed. The tampering detector only activates when the camera has not moved for at least 10 seconds.
  • Page 61 AXIS V5938 PTZ Network Camera Accessories I/O ports Use digital input to connect external devices that can toggle between an open and closed circuit, for example, PIR sensors, door or window contacts, and glass break detectors. Use digital output to connect external devices such as relays and LEDs. You can activate connected devices through the VAPIX®...
  • Page 62 Test server setup: Send a test message to all servers before you save the settings. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page.
  • Page 63 Note All Axis device software is digitally signed to ensure that you only install verified software on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Axis Edge Vault” at axis.com.
  • Page 64 AXIS V5938 PTZ Network Camera Troubleshoot Reset PTR : Reset PTR if for some reason the Pan, Tilt, or Roll settings aren’t working as expected. The PTR motors are always calibrated in a new camera. But calibration can be lost, for example, if the camera loses power or if the motors are moved by hand.
  • Page 65 Learn more Capture modes Capture mode defines the maximum resolution and maximum frame rate available in the Axis product. The capture mode also affects light sensitivity. A capture mode with a high maximum frame rate has reduced light sensitivity and vice versa.
  • Page 66 AXIS V5938 PTZ Network Camera Note • H.265 is licensed technology. The Axis product includes one H.265 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. • Most web browsers don’t support H.265 decoding and because of this the camera doesn’t support it in its web interface.
  • Page 67 AXIS V5938 PTZ Network Camera 1 Target bitrate Average bitrate (ABR) With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes.
  • Page 68 AXIS V5938 PTZ Network Camera Applications With applications, you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices.
  • Page 69 AXIS V5938 PTZ Network Camera Clean your device You can clean your device with lukewarm water. NOTICE • Harsh chemicals can damage the device. Don’t use chemicals such as window cleaner or acetone to clean your device. • Avoid cleaning in direct sunlight or elevated temperatures, since this can cause stains.
  • Page 70 LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates. Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.
  • Page 71 AXIS V5938 PTZ Network Camera Note When you upgrade the device with the latest AXIS OS version in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade. To find the latest AXIS OS version and the release notes, go to axis.com/ support/device-software.
  • Page 72 AXIS Camera Station Edge: free of charge, ideal for small systems with basic surveillance needs. • AXIS Camera Station 5: 30-day trial version free of charge, ideal for small to mid-size systems. • AXIS Camera Station Pro: 90-day trial version free of charge, ideal for small to mid-size systems.
  • Page 73 • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Contact support If you need more help, go to axis.com/support.
  • Page 74 AXIS V5938 PTZ Network Camera Specifications Product overview 1 Tally LED (3x) 2 Part number (P/N) & Serial number (S/N) 3 SD card slot (SDHC) 4 Status LED indicator 5 I/O connector 6 VISCA connector (RS-232) 7 Control button 8 Power connector 9 3.5 mm, unbalanced audio in...
  • Page 75 The control button is used for: • Resetting the product to factory default settings. See . • Connecting to an AXIS Video Hosting System service. To connect, press and hold the button for about 3 seconds until the status LED flashes green. Connectors BNC connector The BNC connector is used for connecting broadcast equipment using SDI.
  • Page 76 AXIS V5938 PTZ Network Camera • Audio out – 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker with a built-in amplifier. A pair of headphones can also be attached. A stereo connector must be used for audio out.
  • Page 77 AXIS V5938 PTZ Network Camera DC output 12 VDC Max load = 25 mA Can be used to power auxiliary equipment. Note: This pin can only be used as power out. Digital Input Connect to pin 1 to activate, or leave floating 0 to max 30 VDC (unconnected) to deactivate.
  • Page 78 T10152369 2025-06 (M18.3) © 2021 – 2025 Axis Communications AB...