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Axis V5938 User Manual

Ptz network camera
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AXIS V5938 PTZ Network Camera
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  • Page 1 AXIS V5938 PTZ Network Camera User manual...

  • Page 2: Table Of Contents

    AXIS V5938 PTZ Network Camera Table of Contents Installation ..........

  • Page 3: Installation

    AXIS V5938 PTZ Network Camera Installation Installation To watch this video, go to the web version of this document. help.axis.com/?&piaId=58263&section=install Installation video for the product. Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode.

  • Page 4: Get Started

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

  • Page 5: Web Interface Overview

    AXIS V5938 PTZ Network Camera Get started The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations. To protect your data we strongly recommend that you: •...

  • Page 6: Configure Your Device

    AXIS V5938 PTZ Network Camera Configure your device Configure your device Basic settings Set the capture mode 1. Go to Video > Installation > Capture mode. 2. Click Change. 3. Select a capture mode and click Save and restart. See also .
  • Page 7 AXIS V5938 PTZ Network Camera Configure your device 1. Go to Video > Image > and click 2. Click to show the level grid. 3. Adjust the camera mechanically until the position of the reference area or the object is aligned with the level grid.
  • Page 8 AXIS V5938 PTZ Network Camera Configure your device The focus recall button toggles to minus when the camera detects a focus recall area: 2. Click the focus recall button. Reduce image processing time with low latency mode You can optimize the image processing time of your live stream by turning on low latency mode. The latency in your live stream is reduced to a minimum.
  • Page 9 1. Go to Video > Image > Wide dynamic range. 2. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr.
  • Page 10 AXIS V5938 PTZ Network Camera Configure your device Stabilize a shaky image with electronic image stabilization (EIS) Electronic Image Stabilization (EIS) can be used in environments where the product is mounted in an exposed location and subject to vibrations, for example, wind or passing traffic.

  • Page 11: Adjust The Camera View (Ptz)

    AXIS V5938 PTZ Network Camera Configure your device 5. To change the color for all privacy masks, click Privacy masks and select a color. See also Show an image overlay You can add an image as an overlay in the video stream.

  • Page 12: Control The Camera With Visca

    AXIS V5938 PTZ Network Camera Configure your device 1. Go to PTZ > Limits. 2. Set the limits as needed. Create a guard tour with preset positions A guard tour displays the video stream from different preset positions either in a predetermined or random order, and for configurable periods of time.

  • Page 13: View And Record Video

    AXIS V5938 PTZ Network Camera Configure your device Control the camera with VISCA over IP Note Using the IP protocol for PTZ control increases the risk of unauthorized access. It enables UDP on ports 52380 and 52381, which allows anyone on the network to change settings without having to log in to the camera.
  • Page 14 AXIS V5938 PTZ Network Camera Configure your device Turn on Dynamic GOP and set a high Upper limit GOP length value. Note Most web browsers don’t support H.265 decoding and because of this the device doesn’t support it in its web interface.

  • Page 15: Set Up Rules For Events

    AXIS V5938 PTZ Network Camera Configure your device Set up rules for events You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.
  • Page 16 AXIS V5938 PTZ Network Camera Configure your device 2. Make sure you have set up the application according to your needs. Add the overlay text: 1. Go to Video > Overlays. 2. Under Overlays, select Text and click 3. Enter #D in the text field.
  • Page 17 AXIS V5938 PTZ Network Camera Configure your device 1. Connect the other end of the ground wire to pin 1 (GND/-). 2. Connect the other end of the power wire to pin 2 (DC input/+). 3. Connect the other end of the I/O wire to pin 3 (I/O output).
  • Page 18 1. Go to System > Accessories > I/O ports. 2. Make sure that the port you connected the AXIS I/O Indication LED to is set to Output. Set the normal state to Circuit open. 3. Go to System > Events.
  • Page 19 AXIS V5938 PTZ Network Camera Configure your device • Switch relay connected to the gate lock, in this case the switch is normally closed (NC) • Connecting wires Physical connection 1. Connect the wires from the PIR detector to the input pin, see I/O connector on page 73.

  • Page 20: Audio

    AXIS V5938 PTZ Network Camera Configure your device 10. Select the same input signal as before, but as action select the previously created “Gate entrance” preset position. 11. Click Save. Record video when the camera detects loud noises This example explains how to set up the camera to start recording to the SD card five seconds before it detects loud noise and to stop two minutes after.

  • Page 21: The Web Interface

    AXIS V5938 PTZ Network Camera The web interface The web interface To reach the device’s web interface, type the device’s IP address in a web browser. Note Support for the features and settings described in this section varies between devices. This icon indicates that the feature or setting is only available in some devices.

  • Page 22: Video

    Shows what kind of access to the device that is active, and what encryption protocols are in use. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis devices and best practices.
  • Page 23 AXIS V5938 PTZ Network Camera The web interface Click to show I/O output ports. Use the switch to open or close the circuit of a port, for example, to test external devices. Click to manually turn on or turn off the IR illumination.
  • Page 24 AXIS V5938 PTZ Network Camera The web interface the maximum frame rate is 30 fps. If you take a snapshot while adaptive stream is turned on, it will use the image resolution selected by the adaptive stream. • Level grid: Click to show the level grid.
  • Page 25 AXIS V5938 PTZ Network Camera The web interface Image correction Important We recommend you not to use multiple image correction features at the same time, since it can lead to performance issues. Barrel distortion correction (BDC) : Turn on to get a straighter image if it suffers from barrel distortion. Barrel distortion is a lens effect that makes the image appear curved and bent outwards.
  • Page 26 AXIS V5938 PTZ Network Camera The web interface Image Appearance Scene profile : Select a scene profile that suits your surveillance scenario. A scene profile optimizes image settings, including color level, brightness, sharpness, contrast, and local contrast, for a specific environment or purpose.
  • Page 27 AXIS V5938 PTZ Network Camera The web interface : Turn on to make both bright and dark areas of the image visible. Local contrast : Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas.
  • Page 28 • Move the slider towards Dark to increase the threshold for the IR-cut filter. The camera changes to night mode later. IR light If your device doesn’t have built-in illumination, these controls are only available when you connect a supporting Axis accessory. Allow illumination: Turn on to let the camera use the built-in light in night mode.
  • Page 29 AXIS V5938 PTZ Network Camera The web interface • Flicker-free 60 Hz : The camera adjusts the aperture and gain automatically, and uses the shutter speed 1/60 s. • Flicker-reduced : This is the same as flicker-free, but the camera might use shutter speeds faster than 1/100 s (50 Hz) and 1/120 s (60 Hz) for brighter scenes.
  • Page 30 Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example, in scenes with moving objects.
  • Page 31 AXIS V5938 PTZ Network Camera The web interface Select the bitrate reduction Strength: • Off: No bitrate reduction. • Low: No visible quality degradation in most scenes. This is the default option and it can be used in all types of scenes to reduce the bitrate.
  • Page 32 AXIS V5938 PTZ Network Camera The web interface Include: Turn on to use audio in the video stream. Source : Select what audio source to use. Stereo : Turn on to include built-in audio as well as audio from an external microphone.

  • Page 33: Ptz

    AXIS V5938 PTZ Network Camera The web interface Privacy masks : Click to create a new privacy mask. Privacy masks: Click to change the color of all privacy masks, or to delete all privacy masks permanently. Mask x: Click to rename, disable, or permanently delete the mask.
  • Page 34 AXIS V5938 PTZ Network Camera The web interface Settings • General settings Name: Enter a name for the guard tour. Play guard tour in random order: Turn on to make the camera move unpredictably between the preset positions during the guard tour.
  • Page 35 AXIS V5938 PTZ Network Camera The web interface • Bottom tilt limit: Click to limit the camera’s tilt movements to the bottom. Click again to remove the limit. • Auto-flip : Enables the camera head to instantly reverse 360° and continue to pan beyond its mechanical limit.
  • Page 36 • PTZ control queue: Turn on to place PTZ control requests in a queue. This displays the users status and position in the queue. To use the PTZ controls in AXIS Camera Station, turn off this setting. Enter queue: Click to add your request for PTZ control to the queue.

  • Page 37: Audio

    Locate device: Plays a sound that helps you identify the speaker. For some products, the device will flash a LED. Calibrate : Calibrate the speaker. Launch AXIS Audio Manager Edge: Launch the application. Device settings Input: Turn on or off audio input. Shows the type of input.
  • Page 38 AXIS V5938 PTZ Network Camera The web interface Audio clips Add clip: Add a new audio clip. You can use .au, .mp3, .opus, .vorbis, .wav files. Play the audio clip. Stop playing the audio clip. The context menu contains: • Rename: Change the name of the audio clip.

  • Page 39: Recordings

    AXIS V5938 PTZ Network Camera The web interface Speaker test You can use the speaker test to verify remotely that the speaker works as intended. Calibrate: You need to calibrate the speaker before its first test. During calibration, the speaker plays a series of test tones that are registered by the built-in microphone.

  • Page 40: Apps

    • Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access. If you don’t have a license key, go to axis.com/products/analytics. You need a license code and the Axis product serial number to generate a license key.
  • Page 41 AXIS V5938 PTZ Network Camera The web interface Note The system uses the date and time settings in all recordings, logs, and system settings. Device location Enter where the device is located. Your video management system can use this information to place the device on a map.
  • Page 42 AXIS V5938 PTZ Network Camera The web interface Fallback to static IP address if DHCP isn’t available: Select if you want to add a static IP address to use as fallback if DHCP is unavailable and can’t assign an IP address automatically.
  • Page 43 Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we...
  • Page 44 AXIS V5938 PTZ Network Camera The web interface parties’ access to unencrypted SNMP v1 and v2c traps. If you use SNMP v3, you can set up traps through the SNMP v3 management application. Password for the account “initial”: Enter the SNMP password for the account named “initial”. Although the password can be sent without activating HTTPS, we don’t recommend it.
  • Page 45 To install test firmware or other custom firmware from Axis on the device, you need a custom-signed firmware certificate. The certificate verifies that the firmware is approved by both the device owner and Axis. The firmware can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 46 AXIS V5938 PTZ Network Camera The web interface Add account: Click to add a new account. You can add up to 100 accounts. Account: Enter a unique account name. New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
  • Page 47 IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management software (VMS).
  • Page 48 AXIS V5938 PTZ Network Camera The web interface Connect: Turn on or off the MQTT client. Status: Shows the current status of the MQTT client. Broker Host: Enter the hostname or IP address of the MQTT server. Protocol: Select which protocol to use.
  • Page 49 AXIS V5938 PTZ Network Camera The web interface Payload: Enter the content for the default message. Retain: Select to keep the state of client on this Topic QoS: Change the QoS layer for the packet flow. MQTT publication Use default topic prefix: Select to use the default topic prefix, that is defined in the device topic prefix in the MQTT client tab.
  • Page 50 AXIS V5938 PTZ Network Camera The web interface Settings Session Initiation Protocol (SIP) is used for interactive communication sessions between users. The sessions can include audio and video. Enable SIP: Check this option to make it possible to initiate and receive SIP calls.
  • Page 51 AXIS V5938 PTZ Network Camera The web interface • UDP-to-TCP switching: Select to allow calls to switch transport protocols from UDP (User Datagram Protocol) to TCP (Transmission Control Protocol) temporarily. The reason for switching is to avoid fragmentation, and the switch can take place if a request is within 200 bytes of the maximum transmission unit (MTU) or larger than 1300 bytes.
  • Page 52 DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share since each device gets its own folder.
  • Page 53 AXIS V5938 PTZ Network Camera The web interface • Test connection: Test the connection to the network share. • Format: Format the network share, for example, when you need to quickly erase all data. CIFS is the available file system option.
  • Page 54 When you create an ONVIF user, you automatically enable ONVIF communication. Use the username and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com.
  • Page 55 AXIS V5938 PTZ Network Camera The web interface Add user: Click to add a new ONVIF user. Username: Enter a unique username. New password: Enter a password for the user. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
  • Page 56 AXIS V5938 PTZ Network Camera The web interface Trigger delay: Enter the minimum time that the tampering conditions must be active before the alarm triggers. This can help prevent false alarms for known conditions that affect the image. Trigger on dark images: It is very difficult to generate alarms when the camera lens is sprayed, since it is impossible to distinguish that event from other situations where the image turns dark in a similar way, for example, when the lighting conditions change.
  • Page 57 AXIS V5938 PTZ Network Camera The web interface You can connect an external monitor to the device through an HDMI cable. Single source A stream from a single camera is displayed on the external monitor. • Source: Select only one camera.
  • Page 58 AXIS V5938 PTZ Network Camera The web interface Shows power status information. Information varies depending on the product. Power profiles Select a power profile according to the temperature range that the device will be used in: • Full power (default): The product can be used in low temperatures, but will consume more power.
  • Page 59 AXIS V5938 PTZ Network Camera The web interface Use digital input to connect external devices that can toggle between an open and closed circuit, for example, PIR sensors, door or window contacts, and glass break detectors. Use digital output to connect external devices such as relays and LEDs. You can activate connected devices through the VAPIX®...

  • Page 60: Maintenance

    Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page. SSH server Secure Shell (SSH): Turn on to allow a user to securely log on and perform shell and network services over the network.
  • Page 61 The web interface Note All Axis device firmware is digitally signed to ensure that you only install verified firmware on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Signed firmware, secure boot, and security of private keys”...

  • Page 62: Learn More

    Capture modes Capture mode defines the maximum resolution and maximum frame rate available in the Axis product. The capture mode also affects light sensitivity. A capture mode with a high maximum frame rate has reduced light sensitivity and vice versa.
  • Page 63 H.265 can, without compromising image quality, reduce the size of a digital video file by more than 25% compared to H.264. Note • H.265 is licensed technology. The Axis product includes one H.265 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
  • Page 64 AXIS V5938 PTZ Network Camera Learn more Target bitrate Average bitrate (ABR) With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes.

  • Page 65: Applications

    Applications With applications, you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the device, available for download for free, or for a license fee.

  • Page 66: Cleaning Recommendations

    AXIS V5938 PTZ Network Camera Cleaning recommendations Cleaning recommendations NOTICE TICE TICE Never use harsh detergent, for example gasoline, benzene, or acetone. 1. Use a can of compressed air to remove any dust or loose dirt from the device. 2. If necessary, clean the lens with a soft cloth dampened with lukewarm water.

  • Page 67: Troubleshooting

    Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track.

  • Page 68: Technical Issues, Clues, And Solutions

    3. Go to Maintenance > Firmware upgrade and click Upgrade. When the upgrade has finished, the product restarts automatically. You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager. Technical issues, clues, and solutions If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.
  • Page 69 IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed by DHCP changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

  • Page 70: Performance Considerations

    Heavy network utilization due to poor infrastructure affects the bandwidth. • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance. Contact support Contact support at axis.com/support.

  • Page 71: Specifications

    AXIS V5938 PTZ Network Camera Specifications Specifications Product overview Tally LED (3x) Part number (P/N) & Serial number (S/N) SD card slot (SDHC) Status LED indicator I/O connector VISCA connector (RS-232) Control button Power connector 3.5 mm, unbalanced audio in 10 3.5 mm, unbalanced audio out...

  • Page 72: Sd Card Slot

    Resetting the product to factory default settings. See Reset to factory default settings on page 67. • Connecting to an AXIS Video Hosting System service. To connect, press and hold the button for about 3 seconds until the status LED flashes green.
  • Page 73 AXIS V5938 PTZ Network Camera Specifications Network connector RJ45 Ethernet connector. Audio connector 3.5 mm connector • Audio in – 3.5 mm input for a digital microphone, an analog mono microphone, or a line-in mono signal (left channel is used from a stereo signal).
  • Page 74 AXIS V5938 PTZ Network Camera Specifications Digital output - For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, through an event or from the device’s web interface. 4-pin terminal block...
  • Page 75 AXIS V5938 PTZ Network Camera Specifications Function Notes TXD1 VISCA input RXD1 Ground TXD2 VISCA output RXD2 Ground...
  • Page 76 User manual Ver. M5.2 AXIS V5938 PTZ Network Camera Date: September 2023 © Axis Communications AB, 2021 - 2022 Part no. T10152369...

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