HP EliteBook 8 G1a 16 inch Notebook Next Gen AI PC Maintenance And Service Manual
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HP EliteBook 8 G1a 16 inch Notebook Next Gen AI PC Maintenance And Service Manual

HP EliteBook 8 G1a 16 inch Notebook Next Gen AI PC Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteBook 8 G1a 16 inch Notebook Next
Gen AI PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook 8 G1a 16 inch Notebook Next Gen AI PC

  • Page 1 Maintenance and Service Guide HP EliteBook 8 G1a 16 inch Notebook Next Gen AI PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP End Not all features are available in all and used by HP Inc. under license. Intel User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 37 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 53 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Electrostatic discharge information.................................... 29 Generating static electricity....................................29 Preventing electrostatic damage to equipment............................30 Personal grounding methods and equipment............................30 Grounding the work area......................................31 Recommended materials and equipment..............................31 Cleaning your computer........................................32 Enabling HP Easy Clean (select products only) ............................32...
  • Page 6 7 Backing up, restoring, and recovering....................................72 Backing up information and creating recovery media............................72 Using Windows tools for backing up..................................72 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................72 Restoring and recovering your system..................................72 Creating a system restore .......................................73...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................79 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........79 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....80 Downloading HP PC Hardware Diagnostics Windows........................80 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........80 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........80...
  • Page 8 Swollen notebook batteries .......................................96 Swollen battery is not a safety issue ................................96 Discontinue using a swollen battery ................................96 Replace a swollen battery......................................96 Minimize battery swelling........................................96 HP Adaptive Battery Optimizer (consumer notebooks)........................97 HP Battery Health Manager (commercial notebooks).........................97 14 Recycling................................................98 Index....................................................99 viii...

  • Page 9: Product Description

    2.5 K (2560 × 1600), WLED + low blue light, Adobe 100% + DCI-P3 100%, 400 nits, 120 Hz variable refresh rate (VRR) WUXGA (1920 × 1200), low blue light, sRGB 100%, 800 nits, HP Sure View 5 privacy display WUXGA (1920 × 1200), WLED + low blue light, low power, sRGB 100%, 400 nits WUXGA (1920 ×...
  • Page 10 Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression Camera (supports Wide Dynamic Range [WDR]) (select products only) HP 5 MP + IR camera, wide field-of-view (WFOV), AI integrated HP 5 MP camera, WFOV Wireless Wireless Local Area Network (WLAN) (select products only) MediaTek MT7925 Wi-Fi®...
  • Page 11 USB Type-A 5 Gbps signaling rate (powered) (right side) Keyboard/pointing HP Premium Keyboard with numeric keypad devices HP Premium Notebook Keyboard, spill resistant, backlit, Durakey HP Premium Notebook Keyboard, spill resistant, privacy, backlit, Durakey Touchpad Microsoft precision touchpad default gestures support Multitouch gesture support Power requirements...
  • Page 12 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise available with a Volume Licensing Agreement)

  • Page 13: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the following illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 14: Left

    Interface (HDMI) device. USB Type-C power connectors and Connect an AC adapter that has a USB Type-C connector, Thunderbolt ports with HP Sleep and Charge supplying power to the computer and, if needed, charging the and DisplayPort™ output (2) computer battery.

  • Page 15: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 Table 2-3 Display components and their descriptions Component Description WLAN antennas Send and receive wireless signals to communicate with wireless local area networks (WLANs). Ambient light and color sensor Adjusts the brightness of the display, depending on the ambient light, and manages and controls the color temperature. Color temperature enables you to measure and adjust the warmth or coolness of the light source Internal microphones (2)

  • Page 17: Keyboard Area

    For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 18: Touchpad Components

    Touchpad components Use the illustration and table to identify the touchpad components. Table 2-4 Touchpad components and their descriptions Component Description Left control zone Textured area that allows you to perform additional gestures. Touchpad zone/Near Field Communication Reads your finger gestures to move the pointer or activate (NFC) location items on the screen.
  • Page 19 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.

  • Page 20: Power Button And Fingerprint Reader

    Power button and fingerprint reader The fingerprint reader is located on the power button (select products only). IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app. If Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader.

  • Page 21: Special Keys

    Table 2-6 Power button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep.

  • Page 22: Bottom

    Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys . Windows key Opens the Start menu.

  • Page 23: Labels

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 24 Table 2-9 Service label components Component Serial number Product ID HP product name Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period Table 2-11 Service label components Component HP product name Chapter 2 Components...

  • Page 25: Using A Sim Card (Select Products Only)

    Table 2-11 Service label components (continued) Component Warranty period Product ID Serial number Takes you to serial-number-specific information to assist with setting up and using the product as well as provides you with access to support information. ● Regulatory labels—Provide regulatory information about the computer. ●...
  • Page 26 Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated. To remove the nano SIM card, insert a small straightened paper clip or a SIM card ejector pin into the card tray access hole to remove the tray. Remove the nano SIM card. Replace the tray in the computer and press in gently on the tray until it is firmly seated.

  • Page 27: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 MediaTek MT7925 M.2 2230 Wi-Fi 7 +Bluetooth 5.4 AIM-T WW WLAN N64646-001 Qualcomm Fast Connect 7800 M.2 2230 Wi-Fi 7 + Bluetooth 5.4 AIM-T WW WLAN P08335-001 WWAN module HP 4000 4G LTE-Advanced Pro WWAN P06930-001 HP 5000 5G Solution WWAN P20951-001 Qualcomm 9205 LTE-M (CAT-M1) P11676-001 Solid state drive (M.2 2280, PCIe 4 ×...

  • Page 29: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 256 GB (nM) N77391-001 256 GB, SED, OPAL2 N35225-001 SSD shield (available in the Bracket Kit) P33126-001 (10) Battery 3 cell, 62 Whr P06352-001 8 cell, 77 Whr P06351-001 (11) NFC module...
  • Page 30 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel Models with an IR camera P34786-001 Models with an RGB camera P34787-001 Models without a camera P34788-001 Hinge cover included with bezel spare part IR camera module (includes cable) P33124-001 RGB camera module P33123-001...

  • Page 31: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Display panel (includes cable) WUXGA, 300 nits P54551-001 WUXGA, touch panel, 300 nits P54553-001 2.5 K, 400 nits P54552-001 WUXGA, 400 nits P54555-001 WUXGA, privacy panel, 800 nits P54554-001 Hinges (left and right) P34798-001...
  • Page 32 N57159-001 Voyager 60UC headset (with touch screen) N73088-001 External DVD drive 747080-001 Carrying cases HP Renew Business 17.3 laptop bag M55005-001 HP Renew Executive 16 laptop backpack N19979-001 HP Renew Executive 16 laptop bag N19980-001 HP Everyday 16 laptop bag...
  • Page 33 HP 435 wireless mouse M62277-001 HP 715 rechargeable multidevice mouse N21845-001 HP 510/515 UF rechargeable wireless mouse N86885-001 HP 320K wired keyboard P24877-001 HP USB slim smart card CCID keyboard P10664-001 Adapters USB-C-to-VGA adapter 831751-001 USB-C-to-RJ-45 adapter M95985-001 HDMI-to-VGA adapter...
  • Page 34 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part numbers South Africa L19369-001 Switzerland L19370-001 Thailand L19371-001 Thailand (bundle) M85418-001 Taiwan L19372-001 The United Kingdom L19373-001 Power cord (C5, premium, 1.0 m [3.3 ft]) Argentina L30811-001 Australia L22327-001 Brazil L30812-001...
  • Page 35 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part numbers Italy L32031-001 Italy (straight) L22103-001 Japan L22344-001 South Korea L22340-001 North America L22331-001 The PRC L22341-001 South Africa L22337-001 Switzerland L22336-001 Taiwan L22342-001 Thailand L22338-001 Thailand (bundle) M85413-001 The United Kingdom L22332-001...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 37: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 38: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 39: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 40: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 41: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 42: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 43 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 44 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 46 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 37). Remove the bottom cover: Loosen the four Phillips screws that secure the bottom cover to the computer. NOTE: The bottom cover includes a captive (not removable) screw that causes the cover to pop up when you loosen the screw.
  • Page 47 ● Remove the Feature Byte label from the inside of the old bottom cover and place it on the inside of the new bottom cover. ● Remove the service tag label from the inside of the old bottom cover and place it on the outside of the new bottom cover.

  • Page 48: Battery

    Regulatory, Safety, and Environmental Notices . To access For additional battery information, see the this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Before removing the battery, follow these steps:...

  • Page 49: Installing A New Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 50 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 51 Disconnect the battery cable from the system board. The connector location might vary. Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery.
  • Page 52 Press down on the indentations on the tray (3) to adhere it to the battery. Rotate to unlock the latches (1) that secure the battery to the computer. Number of latches and latch locations might vary. Lift the top of the tray (2) to remove the battery from the computer. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 53 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.

  • Page 54: Memory Modules

    To remove the memory modules, use this procedure and illustration. NOTE: Do not remove any labels from factory original memory modules. HP authorized service providers use a commodity tracking number or a vendor serial number printed on memory module labels for limited warranty justification and fraud checking. These numbers are tied to a specific product serial number in the factory and registered by HP for subassembly tracking.
  • Page 55 Table 5-3 Memory module descriptions and part numbers (continued) Description Spare part number 8 GB N77398-001 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37). Remove the bottom cover (see Bottom cover on page 37).

  • Page 56: Wlan Module

    To install a memory module, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-4 WLAN module descriptions and part numbers Description Spare part number MediaTek MT7922 M.2 2230 Wi-Fi 6E + Bluetooth 5.4 AIM-T WW WLAN N22541-001 MediaTek MT7925 M.2 2230 Wi-Fi 7 +Bluetooth 5.4 AIM-T WW WLAN N64646-001...

  • Page 57: Wwan Module

    To install the WLAN module, reverse this procedure. WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-5 WWAN module descriptions and part numbers Description Spare part number HP 4000 4G LTE-Advanced Pro WWAN P06930-001 HP 5000 5G Solution WWAN P20951-001 WWAN module...
  • Page 58 Table 5-5 WWAN module descriptions and part numbers (continued) Description Spare part number Qualcomm 9205 LTE-M (CAT-M1) P11676-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 59: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WWAN module, reverse this procedure. Solid-state drive To remove the SSD, use this procedure and illustration.
  • Page 60 Pull the drive assembly (2) away from the socket to remove it. Remove the protective sleeve from the SSD. To install the SSD, reverse the removal procedures. NOTE: SSDs are designed with a notch to prevent incorrect insertion. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 61: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 62: Nfc Module

    Remove the speakers (3) from the computer. To install the speakers, reverse this procedure. NFC module To remove the NFC module, use this procedure and illustration. NOTE: The NFC module spare part kit does not include the antenna. The antenna is included in the touchpad spare part kit.

  • Page 63: Touchpad

    Remove the NFC module (2) from the computer. The module is secured with adhesive. To install the NFC module, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-3 Touchpad descriptions and part numbers Description Spare part number For use in models without NFC P34805-001...

  • Page 64: Fan Assembly

    Remove the touchpad bracket (3) from the computer. To install the touchpad, reverse this procedure. Fan assembly To remove the fan assembly, use this procedure and illustration. Table 6-4 Fan assembly description and part number Description Spare part number Fan assembly P34587-001 Before removing the fan assembly, follow these steps: Prepare the computer for disassembly (see...

  • Page 65: Heat Sink

    Loosen the four captive Phillips screws (2) that secure the fan assembly to the computer, and then remove the assembly (3) from the computer. To install the fan assembly, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-5 Heat sink description and part number Description...

  • Page 66: Left And Right I/O Frames

    Remove the heat sink (3) from the computer. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material location.
  • Page 67 Table 6-6 Left and right I/O frames description and part number Description Spare part number Left and right I/O frames (included in the Plastics Kit) P33127-001 Before removing the left and right I/O frames, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 37).

  • Page 68: Smart Card Reader

    Remove the right I/O frame (2) from the computer. To install the left and right I/O frames, reverse this procedure. Smart card reader To remove the smart card reader, use this procedure and illustration. Table 6-7 Smart card reader description and part number Description Spare part number Smart card reader (includes cable)

  • Page 69: System Board

    Remove the smart card reader (3) from the computer. To install the smart card reader, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 6-8 System board descriptions and part numbers Description Spare part number System board (includes integrated processor and system memory) AMD Ryzen 7 PRO 350 processor P43455-601...
  • Page 70 Remove the fan assembly (see Fan assembly on page 56). When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: ● WLAN module (see WLAN module on page 48).
  • Page 71 Remove the 13 Phillips M2.0 × 5.0 screws (1) that secure the system board to the computer. Remove the Phillips M2.0 × 5.0 screw (2) with the plastic clip that secures the system board to the computer. NOTE: When installing a system board, be sure to install the same screw with plastic clip (2) back in this location.

  • Page 72: Display Assembly

    Disconnect the cable from the ZIF connector on the daughter board. Turn the system board and daughter board upside down. Remove the four Phillips M2.0 × 2.0 screws (1) from the bracket, and then remove the bracket (2). Pull the daughter board (3) loose from the system board. To install the system board, reverse this procedure.
  • Page 73 Remove the bottom cover (see Bottom cover on page 37). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 40). Remove the system board (see System board on page 61). Remove the display assembly: Remove the Phillips M2.5 ×...
  • Page 74 To remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1).
  • Page 75 When installing the display panel, install the adhesive strips on each side of the inside of the display back cover. NOTE: When replacing a touch display panel, be sure to update the touch firmware, available on the HP product support page. Display assembly...
  • Page 76 To remove the camera cable, disconnect the cable from the camera module (1), and then peel the cable (2) off the display rear cover. To remove the IR camera module, lift up evenly across the module and peel the module up from the display back cover.

  • Page 77: Power Button And Fingerprint Reader

    To reassemble and replace the display assembly, reverse this procedure. Power button and fingerprint reader To remove the power button and fingerprint reader, use this procedure and illustration. Table 6-9 Power button and fingerprint reader descriptions and part numbers Description Spare part number Power button (no fingerprint reader) P34797-001...

  • Page 78: Keyboard

    Remove the power button (4) from the computer. To install the power button and fingerprint reader, reverse the removal procedure. Keyboard To remove the keyboard, use this procedure and illustration. In this section, the first table provides the main spare part numbers for the keyboards. The second table provides the country codes. Table 6-10 Keyboard descriptions and part numbers Description...
  • Page 79 Table 6-11 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Hungary -211 Russia -251 United States -001 Before removing the keyboard, follow these steps: Prepare the computer for disassembly (see...

  • Page 80: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 81: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 82: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 83: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 84: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 85: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 86: Changing The Boot Order Using The F9 Prompt

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 87: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 88: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 89: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 90: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 91: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 92: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 93: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 94: Display Specifications

    Table 10-1 Computer specifications (continued) Metric U.S. Nonoperating –15 m to 12, 1 92 m –50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Display specifications This section provides specifications for your display.
  • Page 95 Table 10-3 SSD specifications (continued) 256 GB* 256 GB 512 GB* 512 GB TLC* 1 TB/2 TB* OPAL2* Transfer rate Sequential read up to 3100 up to 3100 up to 3500 up to 6450 up to 6400 MBps MBps MBps MBps MBps Random read...

  • Page 96: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 97 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 98: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 99: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.
  • Page 100 The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed and timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the memory module is installed in a computer.

  • Page 101: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 102 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The PRC Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...
  • Page 103 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 104: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 105: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 106: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 14 Recycling...

  • Page 107: Index

    21 illustrated 21 removal 37 display cable spare part number 21 spare part number 37 illustrated 21 HP PC Hardware Diagnostics UEFI buttons spare part number 21 downloading 82 power 13 display components 7 failure ID code 81...
  • Page 108 USB Type-C power connector media 73 camera 8, 9 and Thunderbolt port with USB flash drive 73 caps lock 11 HP Sleep and Charge 6 recovery media 72 fn lock 11 USB Type-C SuperSpeed 5 creating using HP Cloud microphone mute 11...
  • Page 109 7 USB Type-C port, identifying 5 smart card reader USB Type-C power connector and removal 60 Thunderbolt port with HP Sleep spare part numbers 60 and Charge, identifying 6 smart card slot, identifying 7 solid-state drive product description 2...

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