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Table of Contents
Troubleshooting
Related Manuals for Supermicro SYS-SuperServer 221P-C9RT
Summarization of Contents
Preface
About this Manual
Provides information for the installation and use of the server for system integrators and PC technicians.
Notes and Downloads
Links for necessary drivers/utilities, user's manual, and contact information for support.
Secure Data Deletion
Information on a tool to erase all data from storage devices, available on the Supermicro website.
Important Warnings
Highlights warnings for high voltage and potential equipment/property damage or personal injury.
Chapter 1: Introduction
System Overview
Provides a brief outline of the functions and features of the SuperServer SYS-221P-C9R/C9RT.
Network Connection Options
Details the network port configurations for SYS-221P-C9R and SYS-221P-C9RT.
System Features: Front and Rear Views
Illustrates and describes the front and rear components and indicators of the system.
Drive Carrier Indicators
Explains the meaning of the LED indicators on each drive carrier for status.
Control Panel Features
Details the functions of the control panel buttons and various LED indicators.
Power Supply and LAN Speed Indicators
Describes the LED indicators for power supply status and network link speed.
System Architecture and Main Components
Illustrates the system's top view and lists the main components and their specifications.
Motherboard Layout and Quick Reference
Provides a diagram of the motherboard layout and a quick reference table for jumpers/connectors.
Chipset Block Diagram
Illustrates the chipset block diagram showing the connectivity of various components.
Chapter 2: Server Installation
System Installation Overview
Provides advice and instructions for mounting the system in a server rack.
System Setup Precautions
Covers choosing a setup location, rack precautions, server precautions, and mounting considerations.
Rack Rail Installation
Details the process of installing the outer, middle, and inner rails onto the chassis and rack.
Server Rack Mounting
Instructions for installing the server into the rack once rails are attached.
Removing Server from Rack
Procedure for safely removing the server chassis from the rack.
Chapter 3: Maintenance and Component Installation
Removing System Power
Procedure to ensure power is removed from the system before maintenance.
Accessing System Components
Instructions on how to remove the chassis cover to access internal components.
Motherboard Components and ESD Precautions
Details on motherboard components, processor installation, and essential ESD precautions.
CPU and Heatsink Module Installation
Step-by-step guide for installing the Processor Heatsink Module (PHM) into the CPU socket.
Memory Installation and Guidelines
Covers DIMM population guidelines, tables, installation, and removal procedures.
Expansion Card and M.2 SSD Installation
Instructions for installing expansion cards and M.2 solid state drives.
Motherboard Battery Replacement
Procedure for replacing the onboard CMOS battery with safety warnings.
Storage Drive Installation and Handling
Details on installing storage drives, hot-swap procedures, and drive carrier information.
System Fan Replacement
Guide for changing system fans, including removal and installation steps.
Power Supply Module Replacement
Procedure for changing the hot-swappable power supply modules.
Installing Expansion Cards
Instructions for installing various expansion cards into the system's PCIe slots.
Chapter 4: Motherboard Connections
Power Connections
Describes ATX power supply connectors and their pin definitions.
Headers and Connectors Overview
Details fan headers, S-SGPIO, TPM/Port 80, VROC RAID Key, Standby Power, and Power SMB headers.
Input/Output Ports
Describes rear I/O ports including COM, LAN, USB, and VGA ports.
Jumpers Configuration
Explains jumper functionality, including CMOS clear and LAN port settings.
LED Indicators
Details the status indicated by various LEDs on the motherboard and chassis.
Front Control Panel
Describes the front control panel header, buttons, and LED indicators.
Chapter 5: Software
Microsoft Windows OS Installation
Guide for installing the Windows OS, including RAID configuration and driver loading.
Driver Installation
Instructions on downloading and installing system drivers and utilities from the Supermicro website.
SuperDoctor® 5 Utility
Information on SuperDoctor 5 for system health monitoring and remote management.
BMC Configuration and Password
Details on the Baseboard Management Controller (BMC) and its default user password.
Chapter 6: Optional Components
Optional Parts List
Lists optional components available for the system and their part numbers.
Intel Virtual RAID on CPU (VROC)
Details Intel VROC features, requirements, supported SSDs, and operating systems.
Configuring NVMe RAID Manually
Step-by-step guide for configuring NVMe RAID through the UEFI BIOS settings.
Hot Swap Drives with Intel VMD
Explains hot-plug and hot-unplug functionality for NVMe SSDs using Intel VMD.
TPM Security Module Installation
Information on the Trusted Platform Module (TPM) header and its security functions.
Chapter 7: Troubleshooting and Support
Information Resources
Provides links to Supermicro website resources for support and system information.
BMC Interface
Information on accessing and managing the system via the Baseboard Management Controller (BMC).
Troubleshooting Procedures
Guides for troubleshooting common issues like no power, no video, boot failure, and memory errors.
BIOS Error Beep (POST) Codes
Lists common beep codes encountered during POST and their error messages.
Crash Dump and UEFI BIOS Recovery
Procedures for obtaining crash dumps and recovering from UEFI BIOS issues.
CMOS Clear and BMC Reset
Instructions for clearing CMOS settings and resetting the BMC.
Reporting an Issue and Support
Guidance on contacting technical support, returning merchandise, and filing issues.
Appendix A: Warning Statements
Standardized Warning Statements
General industry standard warnings provided to warn the user of potential bodily injury.
Power Disconnection Warning
Warning regarding disconnecting all power sources before accessing chassis interior.
Equipment Installation Safety
Warning that only trained and qualified personnel should install or service equipment.
Restricted Area Installation
Warning that the unit is intended for installation in restricted access areas.
Battery Handling Warning
Warning about the danger of explosion if the battery is replaced incorrectly.
Redundant Power Supplies Warning
Warning that all connections must be removed to de-energize units with multiple power supplies.
Backplane Voltage Warning
Warning about hazardous voltage or energy present on the backplane when the system is operating.
Electrical Codes Compliance
Warning that equipment installation must comply with local and national electrical codes.
Product Disposal Warning
Warning that the ultimate disposal of the product must follow all national laws and regulations.
Hot Swap Fan Warning
Warning about hazardous moving parts, keeping fingers away from fan blades.
Power Cable and AC Adapter Safety
Warning to use provided cables/adapters and avoid using others to prevent malfunction or fire.
Appendix B: System Specifications
Processors and Chipset
Specifications for processors and the Intel C741 chipset.
BIOS and Memory Specifications
Details on BIOS type and memory support capacity and speed.
Storage Drives and Expansion Slots
Specifications for storage drive bays and PCI expansion slots.
Input/Output Ports and Motherboard
Lists I/O ports, motherboard dimensions, and model numbers.
Chassis, System Cooling, and Power Supply
Specifications for chassis dimensions, cooling system, and power supply modules.
Operating Environment and Safety
Details operating environment parameters and certified safety models.
Regulatory Compliance and Standards
Lists regulatory compliance standards and applied directives for the system.
Environmental and Safety Regulations
Information on RoHS, REACH, WEEE directives, Proposition 65, and product safety standards.
Perchlorate Warning
Warning specific to products containing Manganese Dioxide Lithium coin cells.
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