Supermicro SuperServer 220P-C9R User Manual
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Supermicro SuperServer 220P-C9R User Manual

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SuperServer
®
220P-C9R(T)
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperServer 220P-C9R

  • Page 1 SuperServer ® 220P-C9R(T) USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Contents Contents Chapter 1 Introduction 1.1 Overview ..........................9 Network Connection Options ....................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators ....................10 Control Panel .........................11 Rear View ..........................12 Power Supply Indicator ....................13 LAN Speed Indicators ....................13 Top View ..........................14 1.3 System Architecture ......................15 Main Components ......................15 1.4 Motherboard Layout ......................16...
  • Page 5 Contents Chapter 3 Maintenance and Component Installation 3.1 Removing Power .......................29 3.2 Accessing the System ......................30 3.3 Processor and Heatsink Installation ...................31 The Processor Carrier Assembly ..................32 The Processor Heatsink Module (PHM) ................34 Installing the PHM into the CPU Socket ................35 Removing the PHM from the CPU Socket ...............38 Removing the Processor Carrier Assembly from the PHM ..........39 Removing the Processor from the Carrier Assembly............40...
  • Page 6 Contents Chapter 4 Motherboard Connections 4.1 Power Connections ......................58 4.2 Headers and Connectors ....................59 Control Panel .........................62 4.3 Input/Output Ports ......................65 4.4 Jumpers ..........................66 4.5 LED Indicators ........................67 4.6 SATAConnectors ........................68 Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................69 5.2 Driver Installation ........................71 5.3 SuperDoctor 5 ........................72...
  • Page 7 7.9 Where to Get Replacement Components ................93 7.10 Reporting an Issue ......................93 Technical Support Procedures ..................93 Returning Merchandise for Service ...................93 Vendor Support Filing System ..................94 7.11 Feedback ..........................94 7.12 Contacting Supermicro ......................95 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...
  • Page 8 Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V. Het Sterrenbeeld 28, 5215 ML...

  • Page 9: Chapter 1 Introduction

    Chapter 1: Introduction Chapter 1 Introduction 1.1 Overview This chapter provides an outline of the functions and features of the SuperServer 220P-C9R(T). The following provides an overview of the specifications and capabilities. System Overview Motherboard X12DPI-N(T)6 Chassis CSE-213BTS-R1K23LPBP3-1 Processor Dual 3rd Gen Intel Xeon Scalable in P+ (LGA-4189) socket...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Front View Service/Asset Tag USB 2.0 Ports with BMC Password 5.25" Bay Control Panel Figure 1-1. Front View Logical Storage Drive Numbers Item Description 2.5"...

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel Power Reset Button Power LED Drives NIC LED NIC LED Information LED Power Fail LED Figure 1-2. Control Panel Control Panel Features Feature Description Applies or removes primary power from the power supply to the server but maintains standby Power button power Reset button...
  • Page 12 Chapter 1: Introduction Information LED UID has been activated locally to locate the Blue, solid server in a rack environment. UID has been activated using the BMC to locate Blue, blinking at 1Hz the server in a rack environment. Blue, blinking at 2Hz BMC is resetting Blue, blinking at 4Hz BMC is setting factory defaults...

  • Page 13: Rear View

    Chapter 1: Introduction Rear View (optional) Drive Bays BMC LAN Port COM Port UID LED/BMC Reset Power Supplies USB 3.0 Ports VGA Port USB 3.0 Ports LAN Ports Figure 1-3. System: Rear View System Features: Rear Feature Description Power Supplies Two redundant power supply modules, PWS1 on the top, PWS2 underneath BMC LAN Port BMC LAN port;...

  • Page 14: Power Supply Indicator

    Chapter 1: Introduction Power Supply Indicator Power Supply Indicator LED Color and State Power Supply Condition No AC power to modules AC cord unplugged and in redundant mode OR power supply critical events causing Amber, solid a shutdown, failure, OCP, OVP, fan fail, OTP, UVP Power supply warning events where the power supply continues to operate: high Amber, blinking temperature, over voltage, under voltage, etc...

  • Page 15: Top View

    Chapter 1: Introduction Top View Power Supply Modules DIMM Slots CPU2, Heatsink SNK-P0078P CPU1, Heatsink SNK-P0078PC DIMM Slots NVMe Ports SuperDOM Ports Power Distributor System Fans Figure 1-4. System: Top View System Features: Top Feature Description Power supply Dual redundant modules, PWS-1K23A-1R DIMM slots Sixteen regular DIMM slots, plus two more slots for Intel Optane PMem 200 Series Processors...

  • Page 16: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the locations of the system electronic components. Main Components AOC-S3908L-H8IR-16DD Gen4 SAS RAID AOC with 8 internal ports Motherboard X12DPI-N(T)6 Storage Backplane BPN-SAS3-213A-N8 Figure 1-5. Main Component Locations...

  • Page 17: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12DPI-N(T)6 motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 18: Quick Reference

    Chapter 1: Introduction Quick Reference Jumper Description Default Setting JBT1 CMOS Clear Open (Normal) JPL1 LAN Enable/Disable Pins 1-2 (Enabled) JPME1 ME Manufacturing Recovery Pins 1-2 (Normal) Connector Description Battery (BT1) Onboard battery BMC_LAN Dedicated BMC LAN port COM1 Rear I/O COM port COM2 Front COM header FAN1 - FAN6, FANA, FANB...
  • Page 19 Chapter 1: Introduction Description State: Status Power LED LED On: Onboard Power On M.2 LED Blinking Green: Device Working Unit Identifier (UID) LED Solid Blue: Unit Identified Blinking Green: BMC Normal LEDM1 BMC Heartbeat LED Solid Green: BMC resetting or cold reboot...

  • Page 20: Chipset Block Diagram

    Chapter 1: Introduction Chipset Block Diagram X12DPi-N(T) CPU1-B1 CPU1-A1 CPU2-C1 CPU2-D1 CPU2-A1 CPU2-B1 CPU1-B2 CPU2-B2 CPU1-D1 CPU1-C1 CPU1 CPU2 (Socket ID:0) (Socket ID:1) CPU1-F1 CPU1-E1 CPU1-H1 CPU1-G1 DDR4 DDR4 CPU2-G1 CPU2-H1 CPU2-E1 CPU2-F1 PECI:30 PECI:31 DMI2 DMI2 PCI-E X16 G4 PCI-E X8 G4 PCI-E X16 G4 JNVME1...

  • Page 21: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 22: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.
  • Page 23 Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 24: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails This section provides information on installing the chassis into a rack unit with the rails provided. There are a variety of rack units on the market, which may mean that the assembly procedure will differ slightly from the instructions provided.

  • Page 25: Releasing The Inner Rail

    Chapter 2: Server Installation Releasing the Inner Rail Each inner rail has a locking latch. This latch prevents the server from coming completely out of the rack when when the chassis is pulled out for servicing. To mount the rail onto the chassis, first release the inner rail from the outer rails. 1.

  • Page 26: Installing The Inner Rails

    Chapter 2: Server Installation Installing the Inner Rails Begin the rack mounting procedure by installing the inner rails to the chassis. 1. Identify the left and right inner rails. They are labeled. 2. Place the inner rail firmly against the side of the chassis, aligning the hooks on the side of the chassis with the holes in the inner rail.

  • Page 27: Installing The Outer Rails Onto The Rack

    Chapter 2: Server Installation Installing the Outer Rails onto the Rack 1. Press upward on the locking tab at the rear end of the middle rail. 2. Push the middle rail back into the outer rail. 3. Hang the hooks on the front of the outer rail onto the square holes on the front of the rack.

  • Page 28: Installing The Server Into A Rack

    Chapter 2: Server Installation 2.5 Installing the Server into a Rack Once rails are attached to the chassis and the rack, you can install the server. Caution: Heavy! Use two or more people or a lift to install the server. 1.

  • Page 29: Removing The Chassis From The Rack

    Chapter 2: Server Installation Removing the Chassis from the Rack Caution! It is dangerous for a single person to off-load the heavy chassis from the rack without assistance. Be sure to have sufficient assistance supporting the chassis when removing it from the rack.

  • Page 30: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 31: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The chassis features a removable top cover for access to the internal components. Removing the Top Cover 1. Unscrew the thumbscrew at the rear of the cover and slide the cover toward the rear. 2.

  • Page 32: Processor And Heatsink Installation

    • Thermal grease is pre-applied on new heatsinks. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor support. • Graphics in this manual are for illustration only. Your components may look different.

  • Page 33: The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation The Processor Carrier Assembly The processor carrier assembly is comprised of the processor and the processor carrier. 1. Hold the processor with the land grid array (LGA, gold contacts) facing down. Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below.
  • Page 34 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the carrier and, if necessary, press it down as shown below. Lever 4. Align the CPU keys on the processor (A & B) with those on the carrier (a & b) as shown below.

  • Page 35: The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation The Processor Heatsink Module (PHM) After creating the processor carrier assembly, mount the heatsink onto the carrier assembly to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied. Otherwise, apply the proper amount of thermal grease to the underside of the heatsink.

  • Page 36: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket 1. Remove the plastic protective cover from the CPU socket. Gently squeeze the grip tabs then pull the cover off. CPU Socket with Plastic Protective Cover Grip Tabs...
  • Page 37 Chapter 3: Maintenance and Component Installation 2. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners) CPU Socket Pin1 3. Locate four PEEK nuts (A, B, C, D) and four rotating wires (1, 2, 3, 4) on the heatsink as shown below.
  • Page 38 Chapter 3: Maintenance and Component Installation 5. Align nut A (next to the triangles and pin 1) on the heatsink with threaded fastener "a" on the CPU socket. Also align nuts B, C, D on the heatsink with threaded fasteners b, c, d on the CPU socket.

  • Page 39: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Be sure the system is shut down and all AC power cords are unplugged. 1. Use a t30-bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A, B, C, and D.

  • Page 40: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM Detach the four plastic clips (a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (A, B, C, D) as shown below, and lift off the processor carrier assembly. Processor Carrier Assembly Pin1 Pin1...

  • Page 41: Removing The Processor From The Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right. Carefully remove the processor from the carrier. Processor Carrier Assembly Lever Note: Handle the processor with care to avoid damage.

  • Page 42: Memory

    4H-128GB 4H-256GB LRDIMM QRx4 64GB 128GB 2H-128GB LRDIMM 3DS (4R/8R) x4 4H-128GB 4H-256GB Use the DIMM slots listed on the next page for memory modules. This memory population table is based on guidelines provided by Intel to support Supermicro motherboards.
  • Page 43 Chapter 3: Maintenance and Component Installation Note: Memory slots P1-DIMMB2 and P2-DIMMB2 are reserved for PMem 200 Series only. Memory Population for the X12 DP Motherboard, 18 DIMM Slots CPUs/DIMMs Memory Population Sequence 1 CPU & 1 DIMM 1 CPU & 2 DIMMs A1, E1 1 CPU &...

  • Page 44: Optane Pmem Population

    Chapter 3: Maintenance and Component Installation Optane PMem Population Intel Optane PMem 200 Series, up to 8TB of PMem and 4TB DDR4. Symmetric Population for Each CPU with PMem DIMM DIMMs & Modes PMem Interleve PMem DDR4 PMem DDR4 DDR4 PMem DDR4 PMem...

  • Page 45: Memory Population Guidelines

    Balance memory. Using unbalanced memory topology, such as populating two DIMMs in one channel while populating one DIMM in another channel, reduces performance. It is not recommended for Supermicro systems. • In dual-CPU configurations, memory must be installed in the slots associated with the installed CPUs.

  • Page 46: Installing Memory

    Chapter 3: Maintenance and Component Installation Installing Memory ESD Precautions Electrostatic Discharge (ESD) can damage electronic com ponents including memory modules. To avoid damaging DIMM modules, it is important to handle them carefully. The following measures are generally sufficient. • Use a grounded wrist strap designed to prevent static discharge.

  • Page 47: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 48: Storage Drives

    These carriers also help promote proper airflow. Each carrier has a small space on the front to receive a label, orange or purple, to help distinguish NVMe or SAS/SATA. Note: Enterprise level hard disk drives are recommended for use in Supermicro servers. For compatible storage drives, see the X12DPI-N(T)6 motherboard web page.

  • Page 49: Checking The Temperature Of An Nvme Drive

    Chapter 3: Maintenance and Component Installation Installing a 2.5" Hard Drive 1. Remove the dummy drive, which comes pre-installed in the drive carrier. Pull out the two locking clasps on the left outside of the carrier and lift out the dummy drive. 2.

  • Page 50: Hot-Swap For Nvme Drives

    Chapter 3: Maintenance and Component Installation Hot-Swap for NVMe Drives Supermicro servers support NVMe surprise hot-swap. For even better data security, NVMe orderly hot-swap is recommended. NVMe drives can be ejected and replaced remotely using the BMC Dashboard. Note: If you are using VROC, see the VROC section in this manual instead.

  • Page 51: Installing A Device In The 5.25" Drive Bay

    A 5.25" peripheral device, such as a DVD drive • One or two additional fixed SATA or solid state drives For a complete listing of peripheral drive options, visit the Supermicro Web site. Installing a Peripheral Device 1. Power down the system and remove the cover.
  • Page 52 Chapter 3: Maintenance and Component Installation Installing a Storage Drive into a 5.25" Drive Tray One 3.5" drive, or two 2.5" drives with an optional bracket (pn MCP-220-00044-0N) can be installed. Additional cables are also required. 1. Power down the system and remove the cover. 2.

  • Page 53: System Fans

    Chapter 3: Maintenance and Component Installation 3.7 System Fans Three hot-swap fans provide cooling. They can be replaced without powering down the system. Fan speed is controlled by a system temperature setting in IPMI. If a fan fails, the remaining fans will ramp up to full speed.

  • Page 54: Installing The Air Shrouds

    Chapter 3: Maintenance and Component Installation Installing the Air Shrouds Air shrouds concentrate airflow to maximize fan efficiency. It covers the processors and heatsinks. Installing an Air Shroud The air shroud fits behind the two fans closest to the power supply. Align the pins and press the air shroud into the chassis along the edges.

  • Page 55: Power Supply

    It should be replaced as soon as convenient. The power supply modules are hot-swappable, meaning they can be changed without powering down the system. New units can be ordered directly from Supermicro or authorized distributors. These power supplies are auto-switching capable. This feature enables them to automatically sense the input voltage and operate at a 100-120v or 180-240v.
  • Page 56 Chapter 3: Maintenance and Component Installation Release Tab Figure 3-13. Power Supply Release Tab 3. Pull the power supply out using the handle. 4. Replace the failed power module with the same model. 5. Push the new power supply module into the power bay until it clicks. 6.

  • Page 57: Installing Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.9 Installing Expansion Cards The system can accommodate five low-profile PCIe 4.0 cards. The chassis and motherboard have six slots, but PCIe slot # 1 nearest the chassis edge is used by a SAS controller card, AOC-S3908L-H8IR-16DD-P.

  • Page 58: Cable Routing Diagram

    Chapter 3: Maintenance and Component Installation 3.10 Cable Routing Diagram Refer to the diagram below for a representation of how the main cables are routed throughout the system. When disconnecting cables to add or replace components, refer to this diagram when adding or replacing components so you can reroute them in the same manner.

  • Page 59: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the jumpers, connections and LEDs on the motherboard and provides pinout definitions. Some connections might not be used in this system. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 60: Headers And Connectors

    The JTPM1 header is used to connect a Trusted Platform Module (TPM)/Port 80, which is available from Supermicro. A TPM/Port 80 connector is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM associated with the storage drive is not installed in the system.
  • Page 61 Chapter 4: Motherboard Connections RAID Key Header An Intel VROC RAID Key header is located at JRK1. It supports VMD used in creating optional advanced NVMe RAID configurations. RAID Key Header Pin Definitions Pin# Definition Ground RAID_KEY_PU Ground PCH_RAID_KEY VROC Key Note: This drawing is for illustration only.
  • Page 62 C), used for PCIe SMBus clock and data connections, provide hot-plug support through a dedicated SMBus interface. This feature is only available for a Supermicro complete system with a proprietary NVMe add-on card and cable installed. NVMe SMBus Header Pin Definitions...

  • Page 63: Control Panel

    Chapter 4: Motherboard Connections Control Panel JF1 contains header pins for various control panel connections. See the figure below for the pin locations and definitions of the control panel buttons and LED indicators. All JF1 wires have been bundled into a single cable to simplify this connection. Make sure the red wire plugs into pin 1 as marked on the motherboard.
  • Page 64 Chapter 4: Motherboard Connections Power Fail LED The Power Fail LED connection is located on pins 5 and 6 of JF1. Power Fail LED Pin Definitions (JF1) Pin# Definition 3.3V PWR Supply Fail Information LED (OH/Fan Fail/PWR Fail/UID LED) The Information LED (OH/Fan Fail/PWR Fail/UID LED) connection is located on pins 7 and 8 of JF1.
  • Page 65 Chapter 4: Motherboard Connections ID_UID Switch/HDD LED The UID Switch/HDD LED connection is located on pins 13 and 14 of JF1. The UID switch is used for a chassis that supports a front UID switch. The front UID switch functions in the same way as the rear UID switch;...

  • Page 66: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports The figure below shows the input/output ports on the rear of the system. Figure 4-2. Rear I/O Ports Rear I/O Ports Description Description COM Port 1 USB3 (3.0) USB7 (3.0) LAN1 USB8 (3.0) LAN2 Dedicated BMC LAN VGA Port...

  • Page 67: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.

  • Page 68: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators Network LAN LEDs The Ethernet ports each have two LEDs. One LED indicates activity when flashing green. The other may be green, amber or off to indicate the speed of the connection. Speeds noted in Chapter 1.

  • Page 69: Sataconnectors

    The motherboard has eight I-SATA 3.0 ports (I-SATA0-3, I-SATA4-7) and six S-SATA (S-SATA0-3, S-SATA4, S-SATA5). They are supported by the Intel PCH C621A chipset. S-SATA4/S-SATA5 can be used with Supermicro SuperDOMs, which are orange SATA DOM connectors with built-in power pins and do not require external power cables. S-SATA4/S- SATA-5 ports are compatible with regular SATA HDDs or SATA DOMs that need external power cables.

  • Page 70: Chapter 5 Software

    USB/SATA DVD drive, or a USB flash drive, or the BMC KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 71 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 72: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wftp/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to to a USB flash drive or a DVD.

  • Page 73: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 74: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 75: Chapter 6 Optional Components

    Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes optional system components and installation procedures. Optional Parts Front storage drive options Two rear 2.5" hot-swap SATA drives One DVD drive Two front fixed storage drives Bezel (MCP-210-82601-0B) SuperCap TPM security module Intel VROC...

  • Page 76: Options For The Front 5.25" Bay

    Chapter 6: Optional Components 6.3 Options for the Front 5.25" Bay • DVD drive or slim DVD drive • Two fixed 2.5" storage drives, SATA or NVMe Installation instruction can be found in Section 3.6. Slim DVD Drive (USB connection) 1x Slim SATA DVD drive;...

  • Page 77: Supercap

    The JTPM1 header is used to connect a Trusted Platform Module (TPM). A TPM is a security device that supports encryption and authentication in hard drives. It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf.

  • Page 78: Intel Virtual Raid On Cpu (Vroc)

    Chapter 6: Optional Components 6.6 Intel Virtual RAID on CPU (VROC) Intel Virtual RAID on CPU (Intel VROC) is an enterprise RAID solution for NVMe SSDs ® directly attached to Intel Xeon Scalable processors. Intel Volume Management Device (VMD) is an integrated controller inside the CPU PCI-E root complex. •...

  • Page 79: Additional Information

    Chapter 6: Optional Components Additional Information Additional information is available on the product page for the Supermicro add-on card and the linked manuals. www.supermicro.com/en/products/accessories/addon/AOC-VROCxxxMOD.php Hardware Key The Intel VROC hardware key is a license key that detects the Intel VROC SKU and activates the function accordingly.

  • Page 80: Configuring Nvme Raid Manually

    Chapter 6: Optional Components Configuring NVMe RAID Manually RAID for NVMe SSDs is enabled by default when Intel VROC Raid Key is populated. It may be managed manually through the UEFI BIOS. 1. Reboot the server and press [DEL] key to access the BIOS options. 2.
  • Page 81 Chapter 6: Optional Components Figure 6-8. BIOS, Manual Mode (Example—your server may look different.) 3. Select the desired PStack# to Enable or Disable the corresponding Intel VMD controller Figure 6-9. BIOS, Enabling VMD for Pstack0...
  • Page 82 Chapter 6: Optional Components 4. Select the desired PCIe slot to Enable or Disable Intel VMD functionality according to the current hardware configuration being used. Hot Plug Capability can also be Enabled or Disabled. Figure 6-10. BIOS, Enabling VMD Functionality per Slot 5.
  • Page 83 Chapter 6: Optional Components Figure 6-12. BIOS, Enabling CPU2 Example 6. Press [F4] to save the configuration and reboot the system and press [DEL] to enter BIOS. Note: Disabling the VMD controller without first deleting the associated existing RAID volume can lead to unexpected behavior. This action is strongly not recommended. Note: The effects of physically changing or swapping a CPU on the VMD controller enablement has not yet been thoroughly tested or documented.
  • Page 84 Chapter 6: Optional Components 10. If cross-controller RAID is required, select Enable RAID spanned over VMD Controller. Figure 6-13. Created Volume without Figure 6-14. Created Volume with enabling RAID spanned over VMD enabling RAID spanned over VMD controller controller 11. Select specific disks for RAID with an [X]. •...

  • Page 85: Status Indications

    Chapter 6: Optional Components Status Indications An LED indicator on the drive carrier shows the RAID status of the drive. Drive Carrier Status LED Indicator Status State (red) Normal function Locating 4 Hz blink Fault Solid on Rebuilding 1 Hz Blink IBPI SFF 8489 Defined Status LED States Hot Swap Drives Intel VMD enables hot-plug and hot-unplug for NVMe SSDs, whether from Intel or other...

  • Page 86: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the Products option. •...

  • Page 87: Bmc Interface

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 BMC Interface The system supports a Baseboard Management Controller (BMC) interface. It provides remote access, monitoring and management. There are several BIOS settings related to the BMC.

  • Page 88: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support JVGA JLAN2 JLAN1 JUSBRJ45 COM1 LAN CTRL2 (*X12DPI-N6) FAN5 USB2/3 (3.0) 7.3 Troubleshooting Procedures LAN CTRL1 LAN2 LAN1 IPMI_LAN/USB7/8(3.0) X12DPI-NT6 JPCIE1 Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service...

  • Page 89: No Video

    Chapter 7: Troubleshooting and Support No Video 1. If the power is on but you have no video, remove all the add-on cards and cables. 2. As you try to power up the system, note any beep codes. Refer to the next section for details on beep codes.
  • Page 90 2. Memory support: Make sure that the memory modules are supported by testing the modules using memtest86 or a similar utility. Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.

  • Page 91: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 92: Crash Dump Using The Bmc Dashboard

    Caution: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.

  • Page 93: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 94: Where To Get Replacement Components

    7.9 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 95: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.11 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. To provide feedback on our manuals, please email us at documentfeedback@...

  • Page 96: Contacting Supermicro

    Chapter 7: Troubleshooting and Support 7.12 Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 97: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 98 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 99 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 100 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 101 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 102 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、...
  • Page 103 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 104 Appendix A: Warning Statements ¡Advertencia! Solamente el personal calificado debe instalar, reemplazar o utilizar este equipo. Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 105 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 106 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 107 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 108 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 109 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 110 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 111 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 112 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 113 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 114 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 115 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 116 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 117: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processors Dual 3rd Gen Intel Xeon Scalable processors in a P+ (LGA-4189) socket with up to 38 cores and a thermal design power (TDP) of up to 270W Chipset Intel PCH C621A BIOS AMI 128Mb SPI Flash ROM Memory...
  • Page 118 Appendix B: System Specifications Certified Safety Models Compliant with UL or CSA: 213-R12X12, 213-12 Regulatory Compliance FCC, ICES, CE, VCCI, RCM, UKCA, NRTL, CB Applied Directives, Standards EMC/EMI: 2014/30/EU (EMC Directive) Electromagnetic Compatibility Regulations 2016 FCC Part 15 Subpart B ICES-003 VCCI-CISPR 32 AS/NZS CISPR 32...

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